Suburban Chrysler Dodge Jeep Ram of Troy - Service Center

Easy and comfortable. I went to the dealership after I purchased my leased vehicle because the windshield cracked. Tim and Kyler were extremely helpful, as well as the rest I went to the dealership after I purchased my leased vehicle because the windshield cracked. Tim and Kyler were extremely helpful, as well as the rest of the service team. I was in and out of there within 15 mintues, which to me, is unheard of. More

I brought in our 2014 Charger RT for a recall I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my I brought on our 2014 Charger RT for a recall this morning. I had made an appointment, and was VERY late for it. Not only did they still service my vehicle, but they were not at all irritated, and they did not act like other dealership service members who berate you, or act like you have ruined their day, when you are either exactly on time, or maybe runnibg a few minutes late. (If they were irritated at all, they definitely did not show it, or let me know at all) Within seconds of pulling in, I was happily greeted by Fred Gregory, and John Thomas. They got everything put into the system within what seemed like seconds, complimented me on the condition of my vehicle, and had it in the service bay within minutes. They even got me set up with (I am so sorry, but I can't remember his name, I think it may be Mark?) another very nice man, who had previously repaired a very large gauge in the windshield of my Charger the last time that I had it in for service. I honestly thought I would have to have the windshield replaced. He did such a great job on the repair, that you can barely see it, so I wanted to see if he could repair the windshield chip on my Explorer. They very quickly arranged a time for me to bring in my Explorer to have the chip repaired in that windshield. When I made the appointment, I was told it would take about an hour and a half to 2 hours. I was taken to a VERY nice waiting area, and after maybe a half an hour was told that my Charger was done! WOW! Very awesome service, and VERY quick vehicle service! Thanks so much! I have never had such a great experience with the service dept at a dealership before! Grade A everything guys! Thanks a bunch! More

Help with car feature We must leased a Grand Caravan from Kurt at Suburban Chrysler. We bought our 20 year old daughter a used 2009 Chrysler PT Cruiser. We could not unders We must leased a Grand Caravan from Kurt at Suburban Chrysler. We bought our 20 year old daughter a used 2009 Chrysler PT Cruiser. We could not understand how to fold the back seat so we drove over to ask Kurt, he was very nice and kind to take time to show my daughter how do fold the seats. She was impressed with his willingness to help. More

Good team doing good work Sounds crazy, but I actually "like" bringing my family's vehicles in for service at this dealership. I can't say I "know" anyone over there, but I've Sounds crazy, but I actually "like" bringing my family's vehicles in for service at this dealership. I can't say I "know" anyone over there, but I've dealt with George for all of my service work since the dealership opened and he and the team have been excellent. George does a great job getting back to me if I leave a message, he calls with the important decision topics and leaves out the "can I get you to buy a ______" conversation since the car is here. Additionally, when the team has noticed something during the repair process, he checks things first and if it's covered... he tell you "the tech noticed this, I see it's covered under your extended warranty... so we took care of that while it's in". I'll take that treatment all day every day. More

Worst dealer experience I've ever had Brought truck in for warranty body work. Delt directly with service manager the entire time. After warranty work was approved they failed to order a Brought truck in for warranty body work. Delt directly with service manager the entire time. After warranty work was approved they failed to order any parts to do the work. After 5 weeks I returned to dealer to see what delay was, service manager still had paperwork but never ordered parts. Once parts were finally ordered they forgot to get them painted. After almost another 3 weeks the parts were finally painted and ready but they failed to notify me for installation. Finally got parts installed, picked up truck, and found orange paint on my front bumper (I have a black truck). So not only did it take over 2 months to do a simple hood replacement someone hit something with my truck too. More

Don't take your car for service They have a sign, express oil change. An hour and a half later......I go to pay, price tripled. Didn't tell me on my first oil change that I need synt They have a sign, express oil change. An hour and a half later......I go to pay, price tripled. Didn't tell me on my first oil change that I need synthetic oil. Then guy starts to leave me at cadhier, I see a scribble on paper about a nail in my tire. I ask hey what's this? He has no clue. Another guy comes out informing me of a nail and they can't repair. I need to buy one tire $200!!! I was pissed left. Took to my reliable Belle Tire. Nothing wrong at all!!!! I am female, raised by mechanics in my family. I'm not dumb. I will never set foot in this place again! More