Suburban Chrysler Dodge Jeep Ram of Troy

The service depart is completely unresponsive, lacks integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you integrity, and is dishonest. By law "State Of Michigan Auto Repair Law," we are entitled to the part which was replaced. They won't respond after you pick up the car, and request the part (2 hours after pickup). They are required by state law in Michigan, to hold the parts for 48 hours. When they finally responded to my 5th email on the same day the car was picked up, they said the part was "gone." They completely lied to us. The part was never replaced at all. Joe Craddock was the service advisor who lied. DO NOT TRUST HIM. We had to get in touch with the corporate ownership to get our money back. Lithia Motors (they own this dealership) is a very large company which owns hundreds of auto dealers across the country. They were immediately responsive and completely involved. This service department completely disrespects its customers and has a deeply disturbing culture of dishonest business practices. More

Easily the best experience I have had buying/leasing a vehicle! A huge shoutout to Shawn Kada for helping make this super easy for us. After trying to be upsold on trim levels at other dealerships I reach vehicle! A huge shoutout to Shawn Kada for helping make this super easy for us. After trying to be upsold on trim levels at other dealerships I reached out to Shawn at Suburban CDJR Troy and he listened to exactly what we were looking for and made it happen and was even able to add a last minute coupon lowering our price AFTER we had already agreed to a price and time to pick up the car! He went out of his way to make this as simple as possible and he worked around our busy schedule and two days later we drove off with my wife’s dream car! More

This place does things right to say the least ! Jarod was absolutely on point with his knowledge of the inventory. Jarod’s ability to listen and show you something just right for you and your situa Jarod was absolutely on point with his knowledge of the inventory. Jarod’s ability to listen and show you something just right for you and your situation is just unmatched !! This man and this dealership delivers !!!! You rock ! More

Good but unresponsive and unhelpful for issues after purchasing car. Had major communication issues regarding the license plate purchasing car. Had major communication issues regarding the license plate More

Anthony was able to buy out my lease to sell my leased vehicle. Very professional, didn't waste any time and was super helpful. Highly recommend speaking with him if you're thinking about getting out of a vehicle. Very professional, didn't waste any time and was super helpful. Highly recommend speaking with him if you're thinking about getting out of a lease. More

Anthony was so prompt, and courteous. Made the transaction so easy. Very kind and knowledgeable! Made the transaction so easy. Very kind and knowledgeable! More

It was a very fast and easy process to sell my car. Was able to pick up the check within a few days. Was able to pick up the check within a few days. More

anthony delivered outstanding customer service! from the time he shook my hand, i discussed with him my expectations up front & he delivered on every single one!! even in a timely matter:) i have n from the time he shook my hand, i discussed with him my expectations up front & he delivered on every single one!! even in a timely matter:) i have not had good luck with anything that has to do with a “guy” & i normally always ask for a female associate & this time i did not-anthony delivered awesome customer satisfaction from the beginning to the end-thxs anthony!!! More

leased a car through Todd this past week. This is my 3rd vehicle with Todd. He is professional, knowledgeable, and dedicated to customer satisfaction. Todd is knowledgeable and takes the This is my 3rd vehicle with Todd. He is professional, knowledgeable, and dedicated to customer satisfaction. Todd is knowledgeable and takes the time to understand my needs and preferences. He answered all my questions and provided valuable insights, helping me make an informed decision about the perfect Jeep for me. Both Todd and Cassandra made this a great experience! Thank you for outstanding service and for going above and beyond to ensure my complete satisfaction. More

Reggie was nothing short of amazing! Not only very professional but also willing to do whatever he can to help! This is my second car through him and I won’t work with anyone else! Not only very professional but also willing to do whatever he can to help! This is my second car through him and I won’t work with anyone else! More