Suburban Chrysler Dodge Jeep Ram of Troy

Where to begin? We have no loyalty to any Where to begin? We have no loyalty to any dealership. Our car choice was not, nor would be, influenced by our interaction with the sales rep. Where to begin? We have no loyalty to any dealership. Our car choice was not, nor would be, influenced by our interaction with the sales rep. We were lured by a promotion offered through our work benefits--$219 Monthly Lease for Dodge Charger R/T for 2 years. When discussing this with the rep, the fine print was magnified to..."must have pre-existing lease...etc..." Shame on us for not reading the 5pt Font closer. We continued. A test drive was all we needed. We walked through the lot after a long day's work. The rep took our driver's licenses. He joined us on the test drive and talked all the way through it. If we had questions, we would ask. Other dealerships take our info and give us the keys to test drive--alone. We didn't need an escort. We didn't need commentary. Perhaps this was company protocol? Annoying as it was, we continued on. Returning, the rep proceeded to explain other plan options to have the vehicle. Leather on a lease would be an extra out-of-pocket expense. Fair enough It became a negotiating point. It was factored into our final payment. By the way, we decided to buy two Dodge Charger R/Ts. We ordered the leather from the selection provided. It wasn't available and had to be shipped. Not unusual. We hoped for a quick turn-around. When it could not be done by Saturday, we set the expectation that everything should be ready for us the following Thursday. We expected to walk in Thursday morning, sign for and pick up not one, but both leased Dodge Charger R/Ts, one with leather, one without. We arrived at 9:15am and didn't leave until almost 12:15. We expected all paperwork to be ready and declared and confirmed as much 24 hours prior. It was not. In fact, after surveying our peers and the competition, signing and driving should have taken 45 minutes--max, if everything was in order. We were told the day before that it was. We didn't appreciate the paperwork not being ready, when we called ahead to confirm our arrival time, the receipt of insurance and the agreed upon lease amounts. We didn't appreciate the finance department coming out to try to upsell us on "extras" that would have added another $60-$95 onto our lease payment. Negotiations were done with confirmation of the final amounts from the rep. These should have been addressed prior to Thursday and they weren't. What a pitiful tactic. We didn't appreciate the disrespect of our time. We both took time off to take ownership of these cars. We both had obligations that were following this transaction. This process was ridiculous and aggravating. Offer us refreshments and there aren't any? Really? This would be of no consequence if we weren't kept waiting so long. In addition, the connection to have the license plate was apparantly not working. Technical difficulties? Really? And then to say you'll have it mailed to us, then call me and ask me to come in and have it put on? I could not afford another small task to turn into an hour-ordeal or delay tactic to try to sell me something else. Lastly, we were sent digital confirmation of our payment amount and payoff difference for our trade in and that the check would be ready when we came in on Thursday. Again, it wasn't. The finance department wanted to send it to us? Again, Really? All of our issues were explained and acknowledged by the rep. Why couldn't more assistance be offered to him to help remove these obstacles from having an efficient experience? The plates? The test drive? The upsell? The check? Put the new plates on? Put the temporaries in place? Have the paperwork done? We believe we were were diligent and forthcoming about our expectations. We do not begrduge the rep for his personality. He was kind and courteous and seemed very knowledgeable abou the vehicle. We could not recommend this dealership, unless all it had going for it was price. More

Jeff was a pleasure to work with. He was friendly and extremely patient, and understood what I wanted. Jeff is a straight shooter so I totally trusted him and knew that he was doing all he could to help extremely patient, and understood what I wanted. Jeff is a straight shooter so I totally trusted him and knew that he was doing all he could to help me get the best deal on the best vehicle for me. Overall, it was a fantastic experience and I will definitely come back to Jeff for my next lease. More

We were very impressed with the service we received from from Jeff Lada and Brandon Stiltner today. We purchased a used 2008 Kia Sedona and couldn't be happier. We will be recommending this dealership to fr from Jeff Lada and Brandon Stiltner today. We purchased a used 2008 Kia Sedona and couldn't be happier. We will be recommending this dealership to friends and family. Thanks again! More

Ross may be a new salesperson, but he did an excellent job. He was very attentive and answered all my questions very quickly. If he didn't know the answer, he promptly inquired elsewhere and got back to m job. He was very attentive and answered all my questions very quickly. If he didn't know the answer, he promptly inquired elsewhere and got back to me quickly. More

Elliot Usewick met all of our expectations. Elliot told us that the extra keys would not be available to cut until Monday. Received a call Monday that they were in and to go to service to get them cut, he us that the extra keys would not be available to cut until Monday. Received a call Monday that they were in and to go to service to get them cut, he stated "it should take about 5 mins". Today I went to the service department and they said it should be about 45 minute wait. I now have to come back another day to get the keys done. I wish people would give information that is more inline. More

Rick worked with me to get me the best deal possible....leasing a 200 Limited and LOVE the car! He was extremely friendly and knowledgeable, and I felt comfortable about not getting the runaro possible....leasing a 200 Limited and LOVE the car! He was extremely friendly and knowledgeable, and I felt comfortable about not getting the runaround you get from car sales people typically. It hasn't been as hard as I thought going from an SUV to a car...THANKS, RICK! More

My wife and I went to the dealership so that she could My wife and I went to the dealership so that she could check out a Jeep Liberty.Jeff greeted us, qualified us and away we went ! Seriously, he did a My wife and I went to the dealership so that she could check out a Jeep Liberty.Jeff greeted us, qualified us and away we went ! Seriously, he did a tremendous job of helping my wife select a vehicle, and made everything very comfortable.He is a professional listener, and with that attribute he makes everything flow very nicely.My wife was astounded,at what a nice experience Jeff created for us. John Gerrard capped the transaction with a very professional handling of her financing,and warranties. Overall;Beautiful facility, highly professional staff !!! Sharon M Phillips Richard J Phillips More

I recommend this dealership to anyone in our community interested in excellent sales and service. Allan is service was a gem. He was cordial and attentive. He was courteous and professional. He procured t interested in excellent sales and service. Allan is service was a gem. He was cordial and attentive. He was courteous and professional. He procured the parts for my repair quickly and called me once the vehicle was repaired. He also asked about the status of my wife who was recovering from surgery, scheduled the very day I needed to take the vehicle to him. I appreciated that. More

I really enjoyed working with Jim. I found him professional and courteous. I am going to recommend him to my friends and family. Thanks Jim, professional and courteous. I am going to recommend him to my friends and family. Thanks Jim, More

I had a great experience at Suburban. I haven't bought a new car in a very long time and Jim Levandusky made the process very easy. He was professional, friendly and knowledgeable. He also walked me throug new car in a very long time and Jim Levandusky made the process very easy. He was professional, friendly and knowledgeable. He also walked me through all the new car technology, which can be very overwhelming. Everyone at Suburban, from the receptionist to the Manager of Sales were professional, friendly and strived to make my new car purchase as easy as possible. I look forward to doing business with them in the future. More