Suburban Chrysler Dodge Jeep Ram of Troy

Very smooth process - Jeff Timmington was very polite and eager to help and motivated while never pressuring the sale . Dealership is clean and nice. Great selection of cars. and eager to help and motivated while never pressuring the sale . Dealership is clean and nice. Great selection of cars. More

Ross Clark was great to work with. He was very enthusiastic and friendly. He was not high pressure but he did show an interest in helping us into the car we wanted. Finance was great too. Whe enthusiastic and friendly. He was not high pressure but he did show an interest in helping us into the car we wanted. Finance was great too. When the payment came back higher than we expected finance suggested some vehicles with better incentives to help get our payment into the rabge we were looking for. More

I purchased a 2009 Dodge Grand Caravan from this dealership in June. I drove off the lot and the check engine light came on. I immediately returned and was told it was the EGR valve. A week later dealership in June. I drove off the lot and the check engine light came on. I immediately returned and was told it was the EGR valve. A week later, I got a service notice in the mail stating that the part I ordered was in. What part?? I called the service department and was told that before I bought the vehicle, there was a repair order done for a driver window switch. I was never informed of this during the sales pitch. I took it back to the dealership and had the switch replaced. After that, the check engine light came on again. I called the service department and was told to make an appt. I took it somewhere else and the mechanic fixed the issue. Last week, the driver power window got stuck as I was attempting to put the window up. I called the service department again, and was told to make an appt-- it might be the motor this time. I called my salesman, and left a message for him to call me back. It has been 4 days, and he has yet to return my call. I have emailed 3 different people at the dealership and they have not responded to my emails. This vehicle has 45000 miles on it and is supposedly, a "Chrysler Certified Pre Owned vehicle." I traded in a 2004 Trailblazer for this vehicle and I never had the problems that I am having now. Never again!! More

Mr. Smith was terrific and gave me plenty of information and very good guidance on the car I purchased and the additional items that could be purchased. I bought the additional warranty and the glass care p and very good guidance on the car I purchased and the additional items that could be purchased. I bought the additional warranty and the glass care package which are both for the life of the car. I have received many compliments on the car already. If it were not for Don's expertise and excellent service this would not have been as impressive. I would also like to say that Karl Steuf was very thorough and extremely proficient in handling all my final paperwork. He made sure that I clearly understood the financial agreements and the different options and pricing for my purchase. I look forward to having all my service and referring family and friends to your dealership. With All Sincerity, Patrick Mach More

I am happy with my new 2010 dodge nitro. The salesman was Jeff Lada that worked with me in delivery my new vehicle every step of the way. I will come back to your dealership for my next vehicle. Thanks for Jeff Lada that worked with me in delivery my new vehicle every step of the way. I will come back to your dealership for my next vehicle. Thanks for the support. More

We were happy with the wonderful service we recieved. My wife and I looked at 3 other dealers in the the area and walked out of two of thmem due to salesman attitudes. Hats off to both Scott and Don. We are wife and I looked at 3 other dealers in the the area and walked out of two of thmem due to salesman attitudes. Hats off to both Scott and Don. We are happy with our two cars and will recommend your dealership to our family members and friends! Randall Lee Mead More

Recommended through a mutual friend. Friendly staff and great service. Willing to work with our budget to get the car that we wanted. Thank you. great service. Willing to work with our budget to get the car that we wanted. Thank you. More

Jerry Leruth was extremely accomodating, and most helpful with answering questions and providing 1st class service, while working with us during the purchase of our new vehicle. with answering questions and providing 1st class service, while working with us during the purchase of our new vehicle. More

BEST EXPERIENCE IVE EVER HAD LOOKING FOR A USED CAR.. JOHN WAS VERY FRIENDLY, COURTEOUS AND WORKED HARD TO GET ME INTO A DIFFERENT VEHICLE. JOHN WAS VERY FRIENDLY, COURTEOUS AND WORKED HARD TO GET ME INTO A DIFFERENT VEHICLE. More

Tim was super helpful and a joy to work with! He did a great job helping me select the right Town & Country van. I wanted it for vacation the next day and Tim made it happen. Thank you! great job helping me select the right Town & Country van. I wanted it for vacation the next day and Tim made it happen. Thank you! More