Suburban Chrysler Dodge Jeep Ram of Troy

Bill was very friendly. Listened to what I wanted. Wasn't pushy. He went over the vehicle and all its features very well. He took his time with me and made sure I was completly satisfied. Overall m Wasn't pushy. He went over the vehicle and all its features very well. He took his time with me and made sure I was completly satisfied. Overall my next purchase of a vehicle is going to be strongly influenced by his customer service. More

An absolutely positive experience at Suburban Chrysler! It was my first visit to this particular dealership (I have been driving Chrysler products my entire life) - and everyone there is polite and knowele It was my first visit to this particular dealership (I have been driving Chrysler products my entire life) - and everyone there is polite and knoweledgeable. I was lucky enough to deal with Tracy Alter and she is fantastic! The place was very clean as well and the coffee wasn't bad either (lol). Thanks for everything - and I love my new car (Chrysler 200). More

We gave this rating because we have a bankruptcy, that is almost complete, and Elliot and John treated us with coutesy and respect. They both went out of their way to help us get a used car. Not only did th almost complete, and Elliot and John treated us with coutesy and respect. They both went out of their way to help us get a used car. Not only did they have to work with our lawyer because of the things the court requires of a person with bankruptcy, but they held the car while these issues were being resolved. They keep us informed and when everything was complete, they immediately had the car and the paperwork ready. Not only would we recommed Suburban we would recommed Elliot and John. Thank you for having them on your staff. More

Don walked up to my wife and I as soon as we stopped into the dealership to ask us if we needed help. As an older person, I prefer customer service over price. Anyway, I asked about a vehicle that I found the dealership to ask us if we needed help. As an older person, I prefer customer service over price. Anyway, I asked about a vehicle that I found on the web and he took me to it and allowed us a test drive immediately. We talked about my trade and he was fair with the offer. More important, since my purchase I have contacted him twice and he has been able to address my concerns without incident. I have had the vehicle for about 4 days and I love it. On MOnday I have to take it in to get the On Star operating and Don contaced me to assure me that it isn't anything to worry about. That is customer service and that is why I have already shared Don's business card with friends. More

Everyone at the dealership was friendly and professional. I purchased the vehicle out of state and to my surprise everything went very smoothly. I would definitely do business with them again. I purchased the vehicle out of state and to my surprise everything went very smoothly. I would definitely do business with them again. More

Buying my first car with Rick was a great experience! He worked hard to set up all the details around my busy work schedule. He even stayed very late and had my new Jeep decorated with Maize and Blue ballo worked hard to set up all the details around my busy work schedule. He even stayed very late and had my new Jeep decorated with Maize and Blue balloons. I really appreciated Rick's attention to detail and how up front he was about all the details. He is extremely honest, courteous, and a genuinely nice person. It was a pleasure working with Rick - I felt like I was treated like family. I would recommend Rick to anyone looking to purchase a vehicle. More

Used Car Purchased - 2009 Honda Accord Coupe Regarding Used Car Purchased - 2009 Honda Accord Coupe Regarding Christine Rayis - The overall experience was good. I communicated with Christine via email p Used Car Purchased - 2009 Honda Accord Coupe Regarding Christine Rayis - The overall experience was good. I communicated with Christine via email prior to visiting Suburban CJDR. She was relatively thorough in providing information regarding the vehicle I was inquiring about. My only issue was there were times I would have preferred a more rapid response to some of my questions. It was also difficult to communicate with her via phone. Finally, not that big a deal but it would have been nice to have had a chance to say hello in person to whom I had a good portion of my dealings with online. Regarding Rex Rousseau - The overall experience was fantastic. I cannot speak highly enough of Rex. First and foremost he was very pleasant to deal with. He took the time to explain in detail any questions I had regarding the car and was astute enough to skip through the parts I was already familiar with. Rex clearly laid out Suburban's policy on price negotiation and in spite of this when I tried to negotiate he politely dealt with it. I am the type of person to think 10x before making a $500 purchase and I must say, Rex made me incredibly relaxed in making a nearly $20 000 purchase. I think that says something. Once we had agreed on the purchase Rex explained what I needed to do and was very quick and efficient in communicating with my financial institution. On the day I arrived to pick up the car everything was all set and Rex made every effort to ensure I wouldn't have to make any unnecessary repeat trips (as I live in Saginaw). Rex Rousseau was integral to the highly rewarding experience I had at Suburban. I will likely refer friends in search of a vehicle to him. Having had the car for nearly a month I couldn't be happier with my purchase. More

I was willing to drive from St. Louis to buy a 2010 Challenger after dealing with John Matoin over the phone and internet. I wasn't disappointed and am happy with my car. Challenger after dealing with John Matoin over the phone and internet. I wasn't disappointed and am happy with my car. More

When it comes to purchasing an automobile, my expectations are substantial and rather demanding. After several days of negotiating back and forth, this dealership demonstrated that it has a genui expectations are substantial and rather demanding. After several days of negotiating back and forth, this dealership demonstrated that it has a genuine desire to satisfy it's customers (within reason)....and I must specifically commend Elliot Usewick for his patience and perseverance. I consumed more of his time than he probably would have liked but he hung in there and we were finally able to strike a deal. I've been to dozens of dealerships over the years and this has to be one of the nicest. Very professional, beautiful showroom, and very customer service oriented. More

I came in looking for a Grand Cherokee Limited. Bill located the vehicle and we set up a time to pick it up. When the time came to pick it up, the vehicle was not there. It was still at the other deal located the vehicle and we set up a time to pick it up. When the time came to pick it up, the vehicle was not there. It was still at the other dealer. There was something wrong with it. Bill went out of his way to find a different truck, one a step up from what I had ordered and made sure I was properly compensated for the mix up. He and his sales manager went above and beyond to help me. Thanks! More