Suburban Chrysler Dodge Jeep Ram of Troy

Jeff worked very hard to get my deal done, was extremely personable and I will be coming back to work with him in the future! personable and I will be coming back to work with him in the future! More

I recently purchased a used car from Suburban Jeep and Chrysler in Troy, Mi. I had the pleasure of having Theron Mosley as my salesman. he totally went the extra mile to find me something in my price rang Chrysler in Troy, Mi. I had the pleasure of having Theron Mosley as my salesman. he totally went the extra mile to find me something in my price range that had low mileage. Never once did i feel like he was pushy, he was very patient and personable. I have already recommended family members to him. It is so refreshing to deal with an honest salesman. I know he didn't make alot of money off this transaction ( due to the price range) but never once did he not give me his full attention. I highly recommend this guy to anyone who wants to deal with an HONEST salesman. He has even followed up with me to see how I liked the car. I have never had this happen with any other car salesman. He deserves a raise and a promotion. All salesman could learn a thing or two from this great gentleman. Heather Piet ( a very happy customer!!) More

This was my first visit to an American car dealership in many years. Decided to give it another chance. Scott Viau did a great job showing me the vehicle and explaining everything to me and making sure I h many years. Decided to give it another chance. Scott Viau did a great job showing me the vehicle and explaining everything to me and making sure I had everything I needed when I picked it up. Brandon Stiltner was very helpful in explaining all the different "extra" service options available to me. The only downside was the amount of time waiting time between each step of the purchase process. Seems like more help is needed there. I especially liked having a loaner car available while my car was having the extra coatings put on the windshield and paint. More

I was looking for a new dealer after I was disappoint with the way I was treated at the Sterling Height Dodge dealership. Mike walked me through the process slowly and with understanding! I live three with the way I was treated at the Sterling Height Dodge dealership. Mike walked me through the process slowly and with understanding! I live three hours away from this dealership and Mike made this work through email, phone calls, and text messages! I am very happy with my new Dodge Journey and would recommend this dealer to any of my friends and family! More

Excellent experience with Ralph Geary and Sales Manager Tom Brown. Great Deal. They accommodated all my needs and got me into the vehicle I wanted at a great price. They even went the extra mile to find Tom Brown. Great Deal. They accommodated all my needs and got me into the vehicle I wanted at a great price. They even went the extra mile to find all the possible rebates that I could qualify for. From the time I entered the dealer ship and was introduced to Ralph to the time I drove away with a new Jeep was about 90 minutes. This couldn't have been a smoother transaction. More

What a great expereince we had leasing a new Journey from our salesman Ralph Geary. He provided outstanding service and follow through. While my car was getting an after maket hitch installed Ralph took th our salesman Ralph Geary. He provided outstanding service and follow through. While my car was getting an after maket hitch installed Ralph took the time to ensure everything was done exactly as I requested. He is one of the best sales people I have ever had the pleasure of dealing with from price to service, I will be referring Ralph to family and freinds for there next purchase. A special thanks to Tom Brown for his assistance in getting this deal completed. More

Awesome salesman. He was informative but not overly aggressive. This is much appreciated and adds to the buying experience. Also the pizza was a plus that kept us going while the paperwork was complet aggressive. This is much appreciated and adds to the buying experience. Also the pizza was a plus that kept us going while the paperwork was completed. Excellent job! More

Ralph Geary was knowledgeable, helpful, and eminently professional from the moment I entered the dealership. He asked me key questions and provided thorough information without being overwhelming. He w professional from the moment I entered the dealership. He asked me key questions and provided thorough information without being overwhelming. He was extremely accommodating in introducing a few vehicles to me, walking me through some of the technology, then letting me test drive them. A very pleasant car-buying experience! More

I found Tracy to be very rude and unattentive to me. I felt like she didn't pay me any attention and gave all the attention and questons to my husband like i was not even there. Asking personal questions! felt like she didn't pay me any attention and gave all the attention and questons to my husband like i was not even there. Asking personal questions!! The car was for me not for my husband. Overall she did a bad job explaning prices, and very slow at her job. I would never go to this dealership again nor do i reffer her as your salesperson. When in sales best advice is acknowledge your clients both equally!! best part was when she finally did give us prices she sais " do we have a deal and you can't sign on this tonight"? I've never been asked that by any other salesperson ever in 15 years of buying cars!! Train your staff! More

I had given the sales guy my phone number 3 times & he had made several calls to me on that number. Then he started calling my wifes phone instead of mine claiming he did not have my phone number even he had made several calls to me on that number. Then he started calling my wifes phone instead of mine claiming he did not have my phone number even though it is all over the purchase/application paperwork. I was told that I would not be approved for my loan unless I purchased the extended service contract for $2,080.00. I did not catch it in the fine print of the finance contract that stated that I did not have to purchase the service contract to be financed. I bought my used vehicle on a friday night & told them I was leaving in the morning for the weekend. I recieved a call first thing in the morning stating that the odometer reading was wrong so I needed to come in asap to sign the corrected paperwork. I live 40 minutes from the dealer & they did nothing to make up for my time & delaying my trip with my family. Then I was expected to drive the 40 minute each way trip to pick up my license plate. I told him to mail it to me so I did not have to drive that far but due to their incompetence the plate was not in until the day my temporary plate expired, (2 weeks). My wife had to pick up my plate since I could not make it due to work & the sales guy was not friendly at all to her. Now, less than 3 months later, on my used 2007 vehicle with 67K miles the lumbar bag has exploded in the seat & something is wrong with the front end causing the passenger side to sag much lower than the drivers side. The lumbar is not covered under the "service contract" & with the luck I've had so far I'm sure there will be some way the the other problem won't be either. I am very disgusted since the vehicle was $17,000!!! Don't get me wrong they were extremely nice to me before I signed any paperwork. More