Suburban Chrysler Dodge Jeep Ram of Troy

Rick LaRue did a lot of checking ahead of time for the vehicle I was looking for and made recommendations when I told him what I wanted. He bent over backwards to inform me of all of the information I ne vehicle I was looking for and made recommendations when I told him what I wanted. He bent over backwards to inform me of all of the information I needed so I could get my vehicle when I wanted it. He showed me many of the new items included in my new van and helped me learn how to work them. Rick and John Gerrard were very helpful to provide warranty and special programs to purchase. There wasn't any high pressure to purchase them. We were given the information and were able to make our own decisions. More

This was my second vehicle leasing through Rick LaRue and Suburban jeep. Rick was very attentive to my pricing and vehicle needs. He was able to find the best price between four other jeep dealers. He ma and Suburban jeep. Rick was very attentive to my pricing and vehicle needs. He was able to find the best price between four other jeep dealers. He made the process to exchange my former vehicle and new vehicle simple. Would definitely recommend Rick LaRue and Suburban Chrysler Jeep to anyone looking for a new vehicle. More

I found the car I liked, the dealership found the financing for me, which was not an easy task. My sales person was excellent. Mu overall experience was excellent. financing for me, which was not an easy task. My sales person was excellent. Mu overall experience was excellent. More

I don't usually do this, but I felt the need to take the time to recommend this dealership and especially Elliot Usewick, for the amazing service and professionalism in my recent car purchase. Elliot s the time to recommend this dealership and especially Elliot Usewick, for the amazing service and professionalism in my recent car purchase. Elliot steered me toward a Fiat, that I now adore! I truly feel he took my situation to heart, and wanted to help me get the most car at the best deal. Words can't describe how much I appreciated his gentle laid back manner. I never felt pushed or rushed, and I didn't give him the easiest sale, but his patience and manner paid off. I am extremely happy with the vehicle I first said I wanted nothing to do with. It has truly been a blessing in my life, and his authentic manner continues even after the sale. Had a few questions on all the gadgets and he had me come in and took the time to show me. Get your next car here!...and ask for ELLIOT More

I have no complaints about my sales rep Jose Arbelaez's. He did as much as he could in a difficult situation. I was told my vehicle had all wheel drive and it turned out it only had front whee Arbelaez's. He did as much as he could in a difficult situation. I was told my vehicle had all wheel drive and it turned out it only had front wheel drive. They compensated me because I asked for 4 new tires not them volunteering them. Not only that but when you purchase a vehicle from this dealership they hold you captive for hours until they finally get around to the paper work. At one point I was placated by being told by the "manager" that he would go in and make sure I was the next person. There were only 2 of us left at that point and it was obvious I was next but he apprentley thought I wouldn't notice. This dealership needs to get it together as far as paper work. If someone needs to come back the next day then that's what should happen. Not 4 and 1/2 hours of waiting. Then the next day they were going to install my tires. I was assured that it would probably only take 1/2 hour...so like a fool I believed them - 2 and 1/2 hours later I was still there and the tires were still "on route!" The "manager" then suggested I take a car and go to work and come back later to pick up my car. At this point I was furious. They never should have allowed that - they should have volunteered to take me to work and bring my car to me. I spoke to Jose about this and he went out of his way to try and make a horrible experience better. Again I have no complaints about Jose - it's the dealership I would NEVER buy from or recommend to anyone. More

We had A choice of three dealerships to choose from to purchase our news vehicle. Ralph Geary reached out and made the extra effort that made it easier for us to make the right decisions and understand a purchase our news vehicle. Ralph Geary reached out and made the extra effort that made it easier for us to make the right decisions and understand all facets of the costs of purchasing the vehicle. He earned our business and we hope to refer more people to him in the future. More

i walked in and was introduced to Mike P. From the beginning he was very professional and I felt like I could be honest about my buying expectations. The sales process was good. He went out of his way beginning he was very professional and I felt like I could be honest about my buying expectations. The sales process was good. He went out of his way to work with my trade in vehicle to get to the price I was looking for. Overall, I would recommend this dealership as well as Mike. More

Bill Messina is always a pleasure to do business with. He goes above and beyond to make sure my questions are answered and that I am 110% happy with my purchase. Customer service has fallen by the waist side goes above and beyond to make sure my questions are answered and that I am 110% happy with my purchase. Customer service has fallen by the waist side over the years, however that is not true when dealing with Bill Messina. I hope this answered your question as to "why" I gave the rating that I did. Kindly, Ms. Kimberly Mueller More

Went in to lease a Durango. They gave me 3 different prices and I had to settle on a Journey. When I went to sign the paper work, Karl in finance, said it would be $100 more than he orginally quoted me. prices and I had to settle on a Journey. When I went to sign the paper work, Karl in finance, said it would be $100 more than he orginally quoted me. He then said I would have to go used to stay in my price range. I told him I wanted a Journey. A week later I went in because they said they had a Journey on the used car lot, when I went in Jim L shows me 3 minivans that were way over priced. I then called Karl to quote me a price on a Liberty, he never bothered to call me back. I call Karl 2 more times and left him messages, he still never returned my call. Do not deal with this dealership. They love to bait you in and then switch the car! More

When I decided I needed a new car I looked at Ford, GM, and Chrysler. I was driving a GM product. I was aware of the sales methods of all the dealers and found what I was looking for at Suburban Chrysler i and Chrysler. I was driving a GM product. I was aware of the sales methods of all the dealers and found what I was looking for at Suburban Chrysler in the down to earth responces from Joe Bellomo. There was no high pressure sales and Joe took the time to answer all the questions I had. It was like talking to a frend not a saleman who just wanted to make a sale. This was a very good experience for me in how to purchase a new vehicle. I would recomand Joe to anyone who is looking to purchase a nwe vehicle. Reuben Steimel More