Suburban Chrysler Dodge Jeep Ram of Troy

I gave a good overall rating. My only complaint would be with the trade in. I did not get a good explanation of my trade and my l New lease. Instead all the numbers were rolled in together. The payment with the trade in. I did not get a good explanation of my trade and my l New lease. Instead all the numbers were rolled in together. The payment worked out ok but I had no idea what I actually bought or traded my car in for. I do not like working a deal to a payment. It wasn't until after I mentioned this that the deal was worked out. In the end it all worked out. I do like working with Tracy Alter. She was very eager to please and did a fine job. More

I could not have asked for more. Jose was delightful and oh so not a "used car salesman". I have never purchased a car without my husband before and was somewhat stressed but Jose put me at ease and walked oh so not a "used car salesman". I have never purchased a car without my husband before and was somewhat stressed but Jose put me at ease and walked me through it with great finesse. I bought the car and drove it home on Cloud 9. Thank you so very much!! More

I've been wanting a Jeep Wrangler for a long time now, but never could find the courage to go into a dealership. My last car buying experience was awful. I felt a lot of pressure and ended up getting now, but never could find the courage to go into a dealership. My last car buying experience was awful. I felt a lot of pressure and ended up getting in a car that I really did not want. But when Jeff approached me on the lot with a friendly smile and 'hello' my fears slowly went away. He was nice, informative, and he even made it fun. Even though I can't afford a new Wrangler right now, its refreshing to know that when I find the money, I won't have to find a salesman. More

Everything about our purchase just fell into place perfectly! Meeting Rick LaRue was wonderful and his dedication to finding exactly what I wanted was extremely commendable. He didn't give up in his perfectly! Meeting Rick LaRue was wonderful and his dedication to finding exactly what I wanted was extremely commendable. He didn't give up in his search and once he found my car, he carried the process through efficiently and courteously. I wouldn't hesitate to send any of my friends or colleagues to Rick who are interested in purchasing or leasing a car. The atmosphere of the dealership is also a plus with it's welcoming environment. I don't know of any other dealership that I've visited that will feed you dinner while you shop or wait to conduct business! How nice after a long day at work! Overall, my best experience in buying a car. More

Rick was very friendly and knowledgeable about the vehicles. He took the time to make sure I was comfortable with my decision and I am, I love my new Dodge journey!!!!! Thanks. vehicles. He took the time to make sure I was comfortable with my decision and I am, I love my new Dodge journey!!!!! Thanks. More

I am very pleased with all asspects of my experience Suburban Chrysler Jeep Dodge of Troy. I able to review thier large inventory of Jeep Products at my leasure without any pressure from the sael staff. Suburban Chrysler Jeep Dodge of Troy. I able to review thier large inventory of Jeep Products at my leasure without any pressure from the sael staff. Once I had desided on the model I was most interested in my sales person Rick Larue was extremely heplful in my locating the right vehicle for me. I given the opportunity to test drive a similar vehicle. Rick showed all of the various features the vehicle had to offer. (Jeep Grand Cherokee Overland) The entire experience right through purchasing was very helpful and accommodating. Thank You, Henry Miller More

I can't tell you how pleased and excited I am with my new Dodge Challenger, a car that wasn't easy to find, at least not the one I wanted...but when my husband met and started working with Rick Larue, we new Dodge Challenger, a car that wasn't easy to find, at least not the one I wanted...but when my husband met and started working with Rick Larue, we felt confident he would work to find the right car and he did, even though he had to search out of state to locate it. He made us feel that he and everyone a the dealership would do everything to get the best deal for us. When I went to pick up my car, Rick not only had some pretty cool Dodge extras for me like a key chain, coffee tumbler and sweatshirt, but he sat in the car with me and went over everything I needed to know and he assured me that I could call him with any question, even giving me his cell number. When you buy or lease a new car, you want to have a geat feeling about it and about the person who you are dealing with and I had/have a great feeling about Rick Larue, so thank you Rick. We will be sure to tell anyone who is interested in a Chrysler product to come and see you. To be honest, we have been a Ford family for a long time and and had GM products before that, but I am so glad that I saw the Challenger and decided it was time to drive something "very cool' and having a perfect experience getting it makes it even better. More

My family and I drove over an hour to take a look at a pre owned car.  We met Dale (salesperson) and he was helpful and knowledgeable.  I was satisfied with the car and wished to purchase it.  I was okay pre owned car.  We met Dale (salesperson) and he was helpful and knowledgeable.  I was satisfied with the car and wished to purchase it.  I was okay with the price of the vehicle.  I asked that they make some concessions and cover the cost of the tax, title, and plates.  The salesman said that the price of the vehicle was the bottom line and was unable to provide any concessions.  Then the Pre Owned Sales Manager Rob Radzwin walked up and asked if we were going to buy the car.  I told him that I would buy the car today if they would just cover the tax, title and plates.  Rob told me that he was unwilling to make a deal and with a smug grin and attitude said "Thanks for stopping by.", then walked away.  I was more than willing to buy the car and I just wanted to feel like I was getting a deal.  I am also a manager and a professional who works with the public.  I have never been treated with such disrespect by another professional.  I know that part of doing business with the public is having great referrals.  I will not recommend this dealership to another person.  I purchase a lot of vehicles for the business that I manage and was hoping that I could make a new contact and possibly do more business in the future with your dealership.  This will not be happening now.  For $900 you have lost a deal with me, the business that I work for, anyone that asks me where they should by a car and received a bad review.  That is a bad business decision.      More

I leased my first minivan from Bill Messina 2.5 yrs ago. I was looking to turn that van in early and upgrade to the 2013 with a few more options. Bill was outstanding to deal with for the first lease and d I was looking to turn that van in early and upgrade to the 2013 with a few more options. Bill was outstanding to deal with for the first lease and did not disappoint this time around. Bill worked very hard to get me to a good number both with my turn in value and my new lease payment. When Bill tells you a number it's nice to know that number is not going to change at final signing. The process was easy, smooth, and I really felt like Bill did not pressure me into doing anything I wasn't comfortable doing. I consider Bill a friend who is trustworthy, honest, and knows the definition of customer service. As long as I'm getting vehicles from Suburban I'll be getting them from Bill. Thank you! More

My experience at Suburban Chrysler Jeep Dodge of Troy was by far the best vehicle shopping experience I have had. I have leased several vehicles in the past (through other dealerships), but, have never rece by far the best vehicle shopping experience I have had. I have leased several vehicles in the past (through other dealerships), but, have never received the excellent customer service that Jeff Timmington provided to me. As a single female I always feel hesistant walking into dealerships, however, Jeff made me feel comfortable. Jeff took me on a test drive of the vehicle first and as he was driving was explaining different features of the car, then we returned to the dealership and I took the vehicle out for a test drive on my own. Even though my sale ran past closing time, Jeff never made me feel rushed, he made sure to explain all the options on my car, showed me how to program radio stations, he hooked up my phone through the radio & answered all my questions with a smile on his face. More