Suburban Buick GMC of Troy

I am not an easy customer. I took a long time to make a decision, bargained very hard on price, cancelled my first appointment to take delivery and was 30 minutes late when I finally did take delivery of m decision, bargained very hard on price, cancelled my first appointment to take delivery and was 30 minutes late when I finally did take delivery of my new Buick Verano. This caused John Swanson, my Sales person, to be late to dinner for his mother's birthday. Even so, John was a pleasure work with. He never let on for a second that I was driving him crazy ( I was driving myself crazy, for crying out loud). Even while staying late, he didn't skip a single step when showing me the features of my new car. The car itself was beautifully prepared, as well. I think it is worth mentioning that John is honest, forthcoming, extremely competent and a true professional. I would refer my own mother to John...and I like her an awful lot! I also own a 2004 Buick Rainier that I have had serviced at Somerset Buick. The service professionals (yes, professionals) have been a pleasure to work with and have always done quality work. John Swanson and Somerset Buick GMC - very highly recommended. I would definitely do business with them again. More

John Swanson treated me with such professionalism and expertise, it was far and away the best car shopping experience I may have had, ever. The service was extremely thorough, genuine, and thoughtful. I expertise, it was far and away the best car shopping experience I may have had, ever. The service was extremely thorough, genuine, and thoughtful. I have no doubt that I got the best deal possible, and have every assurance for the future well-being of my car. Also he never stops working and answering all my questions. He is truly an asset to the dealership More

I wanted to trade a car I previously owned that I obtained from Somerset. There, I was given great care and personal service. I wanted a more affordable vehicle but one that was suitable for may tast obtained from Somerset. There, I was given great care and personal service. I wanted a more affordable vehicle but one that was suitable for may taste. John and the staff made the transaction smooth and professional. I'm happy with my Buick Regal. More

Excellent service both during the sale and after the sale. The people make the difference with their knowledge and extra effort foR the their customer. Highly recommend after years of good experiences, sale. The people make the difference with their knowledge and extra effort foR the their customer. Highly recommend after years of good experiences, fair pricing, and great service. More

I've been going to this Dealership for 25 years. So many new cars to look at. Staff is knowledge and helpful, friendly. You'll like your experience dealing with this dealership. new cars to look at. Staff is knowledge and helpful, friendly. You'll like your experience dealing with this dealership. More

1st vehicle purchase that i cant wait to do again buying 1st vehicle purchase that i cant wait to do again buying a vehicle should be a exciting experiance sales person rudy rodolfo made that so showed me o 1st vehicle purchase that i cant wait to do again buying a vehicle should be a exciting experiance sales person rudy rodolfo made that so showed me options choices never evan thought about also explained choices for financing, leasing etc.i'am spoiled know THANKS RUDY AND SOMERSET TERRY PENZAK More

Root canals, the flu, being hit in the face with a snowball, and visiting a car dealer. To me, all are equally unpleasant experiences to be avoided at all costs. Recently though, I came into the mar snowball, and visiting a car dealer. To me, all are equally unpleasant experiences to be avoided at all costs. Recently though, I came into the market for a used car. After visiting a few other dealerships looking at various models that I was interested in, I quickly remembered why I dread going to car dealerships so much. The same tired tactics to make the quick "hard sell" and pressure to buy a vehicle at an inflated price were quick reminders of this. However, after dealing with Bob Morris at Somerset Buick GMC, my faith in the integrity of car salesmen has been restored. Not only was he very pleasant and reasonable to deal with, but he was genuinely concerned that I liked the car after my test drive before talking about a deal. Prompt, attentive, courteous, and honest are all attributes that describe my experience with Bob, and these attributes are the reason why I would highly recommend him if you're in the market for a used car. Overall, I came away satisfied that I got a good deal on a car that I really like, and it was well worth the 140 mile round trip to complete my purchase. More

Little things matter. I just went to this dealership for a part for my Pontiac. I showed the parts guy the part I needed an asked for two of them. Then I paid for them. When I went down to pick up the pa a part for my Pontiac. I showed the parts guy the part I needed an asked for two of them. Then I paid for them. When I went down to pick up the parts, they had the wrong quantity (1) and the wrong part. Okay, mistakes happpen. But no apology was forthcoming either for the mistake or the waste of my time. Won't go again. More

Have been a cust. for years and always treated with Have been a cust. for years and always treated with honesty and friendliness! Have been a cust. for years and always treated with honesty and friendliness! More