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Subaru of Utica - Service Center

Utica, NY

4.7
426 Reviews

426 Reviews of Subaru of Utica - Service Center

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January 17, 2025

Great service, great employees! All questions answered., very professional. Loved the waiting room., and comlplamentry coffee. , More

by Z2438
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Subaru of Utica responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Subaru of Utica provided professional service and that you enjoyed the waiting room and complimentary coffee. ☕ We appreciate your support and welcome you to come visit us again!

January 17, 2025

I don’t know who Nick Orbinati is. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. More

by MARILYN8994
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Subaru of Utica responded

Marilyn, we're glad to hear that Vincent provided excellent service during your visit at Subaru of Utica. Come back to see us anytime!

January 03, 2025

I feel comfortable asking questions about my car’s service. They are very professional and informative. More

by JHANIFIN14693
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2025 -

Subaru of Utica responded

We're happy to hear that you feel comfortable and well-informed with our team at Subaru of Utica. Thank you for your kind words, and we're always here to help with any questions!

January 02, 2025

Utica Subaru provides great communication to its customers when my car was in for service. Enjoyable experience. More

by DHSTARKWE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Subaru of Utica responded

We're glad to hear that you had an enjoyable experience with our service team at Subaru of Utica. Thank you for highlighting the great communication, and we look forward to assisting you again in the future!

December 27, 2024

Very kind and listened to my concerns. Knowledgeable about the part that my car needs. More

by ONEBULBQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Subaru of Utica responded

Thank you for your review. We hope you'll stop by and see us again at Subaru of Utica soon. Happy New Year!

December 23, 2024

Service was good. I have great confidence in Vincent and his guidance. The only issue in scheduling service for my Outback was the inability to schedule on line. Th More

by MAARBILP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Subaru of Utica responded

That's great to hear! We love knowing that Vincent, Joanne, and the team took excellent care of you. We look forward to welcoming you back to Subaru of Utica!

December 21, 2024

I love that this dealership actually does a video of your inspection and sends it to you while you wait. More

by ENVOY9111969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Subaru of Utica responded

Thank you for the five stars. We love being able to offer the video feature so you're kept informed along the way. We're glad you're satisfied with your visit to Subaru of Utica and looking forward to welcoming you back!

December 21, 2024

The service area is very clean and very nicely laid out. The process of dropping off my car was easy and very professional thank you. Joan at service was easy to work with checking in and especially at chec More

by BEDWARDS20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with us! We're delighted to hear that our Subaru of Utica service area met your expectations and that Joan provided excellent assistance. We appreciate the feedback and look forward to serving you again in the future!

December 14, 2024

Very accommodating and great personnel to interact with. Would give good reviews to anyone asking about the dealership. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Subaru of Utica responded

Thank you for the kind words about Subaru of Utica! We're pleased to hear that our team made your experience a positive one. We appreciate your support and recommendation!

December 13, 2024

Very professional. Everything was explained thoroughly. A very pleasant experience. The work was completed in a timely manner. More

by PHERRING1144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're so glad to hear that everything was explained thoroughly and completed promptly. We appreciate your feedback and look forward to serving you again in the future!

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