Subaru of Utica

This was my first service visit to this dealership. The experience was great start to finish. I was greeted politely and offered a comfortable place to wait. The k cup machine and snacks was a nice tou The experience was great start to finish. I was greeted politely and offered a comfortable place to wait. The k cup machine and snacks was a nice touch. More

Great customer service very professional staff. they kept me informed of all. The service advisor was very nice. they kept me informed of all. The service advisor was very nice. More

Great customer service. They keep me informed of the repair status. Even sent a video to my phone. Comfortable waiting area. They keep me informed of the repair status. Even sent a video to my phone. Comfortable waiting area. More

I always have a good vehicle appointment at this dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experi dealership. People are friendly, consciention and aim to please. Very professional staff. Have been a customer for years and never had a bad experience. More

The service advisor was very thorough and honest. very good experience.highly recommend dealership to anyone very good experience.highly recommend dealership to anyone More

Quality and performance of the car and performance of the service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! service department are equally important to our choice of dealership. Also very happy with our experiences with employees in sales. Thanks! More

We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assured it was. I asked why the fluid was red, and not blue like the new oil. Mech told me all they did was drain 4 quarts and refill 4 quarts. $350 for a quick drain and fill and I can garrentee they didn't even do that....... Avoid this place. More

They were able to get to the bottom of the problem. It could have been much worse. It could have been much worse. More

In general all of the people that I have dealt with at Subaru Utica have been pleasant. But one employee in particular is a shining star! I’ve met with Val twice since picking up my new car and he has “go Subaru Utica have been pleasant. But one employee in particular is a shining star! I’ve met with Val twice since picking up my new car and he has “gone above and beyond” my expectations in helping me! He is patient and kind in explaining everything and his assistance was so appreciated. Val stood out to me as being a very valuable employee! I have one concern though. When I brought my car in to have rain guards installed and the anti-rust treatment, the man who logged me in in the service department, checked my car and said I have 1600 miles on it. Then the technician who installed the rain guards sent me a video and he also mentioned you have 1600 miles on your new vehicle. When I picked the car up around 5:30 PM that evening I checked the mileage and there was 1688 miles on the car. I was surprised but I did just drive back home. The more I think about it I cannot understand how 88 miles were put on my car, someone said it was going to Don’s Ford for this treatment. So again, I am concerned that 88 miles were put on my car. I thought your company should be aware of this. More