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Subaru of Utica - Service Center

Utica, NY

4.7
456 Reviews

456 Reviews of Subaru of Utica - Service Center

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March 28, 2025

For some reason when I tried to give a review previously, it did not go through. We were very pleased with the service More

by BARBARAMONIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will worked with some of them and I worked with others and I am very sorry that I don’t remember their names but everyone we worked with is helpful and pleasant and treated us with respect.
Mar 31, 2025 -

Subaru of Utica responded

Barbara, thank you for your persistence and kind words! We're delighted to hear that you were pleased with the service at Subaru of Utica. If there's anything else we can do for you, just let us know!

March 26, 2025

Service desk is always friendly and very helpful. They explain all the work. Never had a problem with who ever helps you ... team is very good. More

by RALORRAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Subaru of Utica responded

Thank you for sharing your positive experience with the team at Subaru of Utica! We're delighted to hear that our service desk has consistently provided friendly and helpful assistance. We appreciate your support and look forward to serving you again in the future!

March 26, 2025

Got me in for an oil change with no appointment. In & out in 1 hour More

by DKUHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Subaru of Utica responded

Thank you for stopping by! It was a pleasure assisting you with your oil change.

March 25, 2025

I was very welcome by customer service. My car was taken care of on the spot. And when I notice a problem wasn't taken care of. I went back in and talk to the same person who welcomed me More

by PATTIEJUBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Subaru of Utica responded

Pattie, we're delighted to hear that our Subaru of Utica team took great care of you and promptly addressed your concerns. Thank you for sharing your experience with us!

March 22, 2025

Everyone we have dealt with has been very curteous and professional. I would highly recommend my friends and family to you! More

by SRILEY50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diminic
Mar 24, 2025 -

Subaru of Utica responded

Thank you for recommending Subaru of Utica! We're delighted to hear that our team provided courteous and professional service. We look forward to welcoming your friends and family in the future!

March 22, 2025

Serviced performed to our satisfication. Had an issue with a defective part but was taken care of with a loaner vehicle More

by PARDEEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Subaru of Utica responded

Pardeeman, we're glad to hear that our team at Subaru of Utica took care of the issue and provided you with a loaner vehicle. Thank you for your feedback!

March 22, 2025

Great service department! The staff is professional and knowledgeable. Appreciate the care that they take to make sure that my Ascent is in tip top shape! More

by DANICIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Subaru of Utica responded

Danicia, we're delighted to hear that our service department at Subaru of Utica is taking great care of your Ascent! Thank you for recognizing our team's professionalism and knowledge. Safe travels until we see you next time!

March 19, 2025

Great service! Fast and very thorough. Answered Al my questions and went the extra distance to help with questions related to features on my car. More

by LAUREN.HURLBUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Subaru of Utica responded

Lauren, we're delighted to hear that you received thorough and speedy service at Subaru of Utica! Our team is always here to help with any questions. Thank you for the kind words!

March 17, 2025

I had a fantastic experience at Subaru of Utica on March 1st. I went in for an oil change and my New York State inspection, and the service was incredibly quick. Sal was courteous and professional, making t More

by robynlee94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Marsala
Mar 17, 2025 -

Subaru of Utica responded

Robynlee94, we're delighted to hear that Sal and our service team at Subaru of Utica made your visit quick and stress-free. Thank you for recommending us!

March 13, 2025

The service was fine but the numerous reminders were annoying. Getting so many texts was totally not necessary. More

by SECLADY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Subaru of Utica responded

Thank you for your feedback on Subaru of Utica. We apologize if the reminders were overwhelming and appreciate your input as we work to improve our communication process. Your satisfaction is important to us, and we're glad the service met your expectations!

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