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Subaru of Utica - Service Center

Utica, NY

4.7
492 Reviews
Call Service Center (315) 624-7774

492 Reviews of Subaru of Utica - Service Center

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July 01, 2025

From the service advisor to the tech, service was done in a timely manner and was done right More

by KRAZYKATLADY082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 27, 2025

Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! More

by GREG_AUFFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 27, 2025 -

Subaru of Utica responded

Thank you for recognizing Joanne's professionalism at Subaru of Utica! We're proud to have her on our team and appreciate your feedback.

June 24, 2025

They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More

by KALEIGH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

Subaru of Utica responded

Hi Kaleigh, I'm sorry to hear about your experience with the rental car. We strive for cleanliness and efficiency, so it's disappointing to know we fell short. Please reach out if you'd like us to address this further or have any other concerns. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 20, 2025

This is the third Subaru I have bought at this dealership. Always very pleased with the service department. More

by CARLMARILOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're delighted to hear that our service department has consistently met your expectations. Enjoy your new Subaru!

June 18, 2025

As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More

by ANOCIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Subaru of Utica responded

It is a delight to hear that our team at Subaru of Utica provided you with excellent customer service and ensured your safety by catching the brake issue. Thank you for trusting us with your vehicle!

June 15, 2025

Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing More

by RXJENNY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Subaru of Utica responded

We're glad to hear that your appointment went smoothly and that you're pleased with the detailing at Subaru of Utica. Thanks for choosing us!

June 13, 2025

I'm a bit annoyed. I had made a 2pm appt for an inspection, oil change and tire rotation. I arrived about 1:50 pm and they didn't bring my car into the garage until 3 More

by CLICKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Subaru of Utica responded

Hello, I apologize for the delay you experienced during your appointment. We strive to honor scheduled times and understand how frustrating it can be when things don't go as planned. Your feedback is valuable, and we will work on improving our scheduling process to prevent this from happening in the future. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

June 13, 2025

Tyler Davis is always so helpful and professional ever time we have had to come in to see him. All the mechanics that work there are so helpful and knowledgeable. More

by BREANNAWRIGHT017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2025 -

Subaru of Utica responded

Breanna, we're glad to hear that Tyler and our Subaru of Utica team have consistently provided you with helpful and professional service. Thank you for your kind words!

June 12, 2025

Joanne Kept me informed Not sure who Nick is but have always received very good service More

by EMCROSSON2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2025 -

Subaru of Utica responded

We love to hear that Joanne and the team at Subaru of Utica has consistently provided you with 5-star care! Thank you for your review and come again soon!

June 10, 2025

Friendly staff who answered my questions thoroughly. Made for an easy appointment. Car was ready earlier than anticipated. :) (Not sure of the young man who did my check out when I picked the car up More

by LAMBLC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Subaru of Utica responded

Thank you for sharing your experience with us! We're happy that our Subaru of Utica team provided thorough answers and made the process smooth. We appreciate your kind words about our staff, and we're glad everything went better than expected!

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