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Subaru of Utica

Utica, NY

4.8
868 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core ...
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5036 Commercial Drive

Utica, NY

13495

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Showing 868 reviews

March 19, 2025

Great service! Fast and very thorough. Answered Al my questions and went the extra distance to help with questions related to features on my car. More

by LAUREN.HURLBUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Subaru of Utica responded

Lauren, we're delighted to hear that you received thorough and speedy service at Subaru of Utica! Our team is always here to help with any questions. Thank you for the kind words!

March 19, 2025

I just purchased a new 2025 Subaru Cross trek from this dealership, the salesperson was very helpful and knowledgeable. I was treated with respect and courtesy. My new vehicle was delivered in excellent co More

by fxstc2009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
Mar 20, 2025 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We're delighted to hear that our team provided a respectful and smooth experience with your new 2025 Subaru Crosstrek. Enjoy the ride, and let us know if there's anything else we can do for you!

March 17, 2025

Very Recently I purchased a vehicle here! The salesman and the mangers were absolutely amazing to work with and very understanding! More

by Justin P
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
Mar 17, 2025 -

Subaru of Utica responded

Justin, we're delighted to hear that our team at Subaru of Utica made your vehicle purchase a great experience. Thank you for choosing us and sharing your positive feedback!

March 17, 2025

I had a fantastic experience at Subaru of Utica on March 1st. I went in for an oil change and my New York State inspection, and the service was incredibly quick. Sal was courteous and professional, making t More

by robynlee94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Marsala
Mar 17, 2025 -

Subaru of Utica responded

Robynlee94, we're delighted to hear that Sal and our service team at Subaru of Utica made your visit quick and stress-free. Thank you for recommending us!

March 15, 2025

Took to long to get and no spare tire for our car but happy now More

by CATHYSTONE56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin needs to contact me
Mar 17, 2025 -

Subaru of Utica responded

Thank you for your feedback. Should you need anything else, please let us know.

March 13, 2025

The service was fine but the numerous reminders were annoying. Getting so many texts was totally not necessary. More

by SECLADY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Subaru of Utica responded

Thank you for your feedback on Subaru of Utica. We apologize if the reminders were overwhelming and appreciate your input as we work to improve our communication process. Your satisfaction is important to us, and we're glad the service met your expectations!

March 12, 2025

Facility is well maintained and employees in the Service Center treat customers with professionalism and respect. It appears that they recognize the “value” of the customer. Work was done in a timely mann More

by DCUMMIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2025 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! We're delighted to hear that our Service Center team provided professional and respectful service. We appreciate your feedback and look forward to serving you again in the future!

March 12, 2025

72 years old and have been fortunate enough to be able to buy new cars each time. First time Subaru buyer and one of the best experiences yet. Car buying is a stressful job for a Female to do alone. My sales More

by OTOOLE814
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
Mar 13, 2025 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're delighted to hear that Stenio made the car-buying process comfortable and stress-free. We appreciate your recommendation and hope you're enjoying every moment in your new Subaru!

March 11, 2025

Extremely pleased with our experience at Subaru of Utica. Welcoming dealership to new customers. We worked with Paul Snyder.He was very professional and not high pressured. He took a great deal of time and More

by KOSTERTJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul Snyder Sales Dept 5 Stars Valon Deliu Delivery Specialist 5 Stars
Mar 12, 2025 -

Subaru of Utica responded

Kostertj, we're delighted to hear that Paul and Valon provided such a thorough and welcoming experience at Subaru of Utica. It's great to know you're satisfied with your new Subaru Ascent! Enjoy the ride!

March 09, 2025

Great service - this is our fourth Subaru Outback from them and we are very pleased. More

by DWARNER3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
Mar 10, 2025 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica! We are thrilled to see that you are still loving your Subaru Outback!

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