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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
955 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 955 reviews

July 18, 2025

Tyler is always very helpful, but overly busy. On Wednesday it appeared that he was the only service rep on duty for a couple of hours. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jul 18, 2025 -

Subaru of Utica responded

Thank you for reviewing Subaru of Utica. It is great to hear that Tyler has consistently provided you with helpful service, and we appreciate your feedback. Safe travels until next time!

July 16, 2025

Very throughly and efficient. But they need to get a sectary just to answer the phones. Not very good customer service if a live person doesn’t pick up the phone where you have to More

by KELLY_STRNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2025 -

Subaru of Utica responded

Kelly, we appreciate your feedback and will share it with our team. Thank you for choosing Subaru of Utica!

July 16, 2025

In all of my 63 years I have never dealt with a better outfit. My salesperson, Paul Snyder was exceptional and made me comfortable right away when we first began speaking over the phone. The dealership is More

by DANK1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder
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Jul 16, 2025 -

Subaru of Utica responded

Thank you for sharing your great review of Paul and the team! We appreciate your business and we hope to see you again at Subaru of Utica.

July 15, 2025

We come back to them because they “get us”! No nonsense, straight forward get this done today transaction! They have the inventory to choose from. They offer snacks and drinks. They know their More

by RWINTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2025 -

Subaru of Utica responded

Thank you for your repeat business and your confidence in our team! We appreciate your support and we hope to welcome you back to Subaru of Utica in the future. Have a great day!

July 14, 2025

Experience was very good with the oil change. I did feel Tyler explained things to me when I asked questions regarding new tires and the pricing of them. I do need to call him, as I ended up fi More

by WANBWRITR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2025 -

Subaru of Utica responded

We appreciate your positive feedback and 5-star rating! Thank you for choosing Subaru of Utica and let us know if you need further assistance with the coupon. Safe travels until next time!

July 13, 2025

Great customer service! Fast service! Waiting area is comfortable with snacks and drinks. Play area is perfect for moms on the go More

by ALCAST87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Subaru of Utica responded

Thank you for reviewing Subaru of Utica! We appreciate your business and hope to see you again. Have a great day!

July 11, 2025

Excellent experience from start to finish. Smooth sailing through the whole process. Bobby was great! More

by CHRISTINE.OTTO64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Springer
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Jul 11, 2025 -

Subaru of Utica responded

Christine, thank you for sharing your experience with Bobby! We appreciate your business and hope to see you again at Subaru of Utica.

July 10, 2025

Smooth transaction buying my car, everyone at the dealership was excellent and it was a hassle free experience. More

by PETEM2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Altamura
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Jul 10, 2025 -

Subaru of Utica responded

Thank you for your business and your kind review of Subaru of Utica!

July 08, 2025

Best experience I have ever had. Super friendly, helpful and very easy to talk to. More

by TJENNING
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2025 -

Subaru of Utica responded

This review makes our day! We are so happy to hear that our team at Subaru of Utica could provide such a positive experience, and we hope for the chance to assist you again down the road!

July 02, 2025

Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! More

by PEANUTS3351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Subaru of Utica responded

It is nice to hear that your service experience was efficient and pleasant at Subaru of Utica! It's great to know Bob and the team took good care of you. Thanks for choosing us!

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