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Subaru of Utica
Utica, NY
875 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 875 reviews
May 11, 2025
Had an oil change and tire rotation appointment at 11:40. At 1:00 I noticed my car still in the bay. I asked if that was my vehicle and why it had not been taken back yet. The gentleman apologized and my car At 1:00 I noticed my car still in the bay. I asked if that was my vehicle and why it had not been taken back yet. The gentleman apologized and my car went in at that point. Took 20 bucks off, which was nice. I did not get the nice video like the first time I came in. I missed my appointment that I had at 2:30 due to the delay. I was a little disappointed for my second service with my new car. More
by CHELLABOB
Verified CustomerEmployees Worked With
I don’t know the names but the gentleman in the service dept was pleasant
May 10, 2025
Friendly staff, no pressure with the car purchasing experience and a fair price for my lease. The salesman Paul Snyder went out of his way. He provided me with his cell in case I had any questions or experience and a fair price for my lease. The salesman Paul Snyder went out of his way. He provided me with his cell in case I had any questions or needed anything after the sale! More
by MILIANI265
Employees Worked With
Paul Snyder
May 08, 2025
Wait time for checking in was minimal. Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! Everyone was respectful and friendly. The waiting area was very comfortable. The wait time for my car’s service was reasonable! More
by KATHY48
May 06, 2025
Had a good experience with Justin Magalese, this was my second Subaru that I purchased and he was the Salesman. Very easy to deal with and even help me put on my crossbars! Moe in Finance made things clear second Subaru that I purchased and he was the Salesman. Very easy to deal with and even help me put on my crossbars! Moe in Finance made things clear and easy More
by John Meyers
Employees Worked With
Justin Magalese
May 03, 2025
We depend on Subaru of Utica for all of our automobile needs. This is third vehicle we purchased from this dealership. We have never been disappointed in any of our dealings with the dealership. Your hig needs. This is third vehicle we purchased from this dealership. We have never been disappointed in any of our dealings with the dealership. Your high rating is well deserved. More
by ANNSTADELMAN
Employees Worked With
April 29, 2025
I think Joanne is a really good advisor. She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall fo She apologizes for delay in waiting to get checked in when I came 3/8 for my oil change. She also made the next appointment for the service Recall for 4/18. She was very helpful and courteous. I can’t say the same for Tyler when I came in for service for the Recall. I was extremely dissatisfied with the service he provided while my car was dropped off on 4/18 and was not finished till Tuesday 4/22. I had respond to that survey just 2 days ago and mentioned they forwarded these results to you Daniel. I also left my complete name as well from Ann larsen. To provide my phone nbr as well you can reach me at 3153357804.. thanks for reaching out. More
by ARMOROFGOD456
April 29, 2025
Great service, stands by the work. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. Friendly, thorough. I trust Subaru of Utica to make sure my 2017 Impreza is running top notch and safe. More
by KAT11
April 29, 2025
Freindly knowledgeable helpful make you feel like you are important not just a potential customer Paul Snyder worked with me getting the best deal possible. Made sure I understood everything. Always tellin important not just a potential customer Paul Snyder worked with me getting the best deal possible. Made sure I understood everything. Always telling me to call if I have a question or problem any time. More
by ELLENLVAL
Employees Worked With
Paul Snyder, sales Dept, MO, finance Dept
