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Subaru of Utica
Utica, NY
909 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 909 reviews
July 02, 2025
Vehicle serviced in minimum time! Friendly and professional associates! Thanks to Bob my salesman for being there! Friendly and professional associates! Thanks to Bob my salesman for being there! More
by PEANUTS3351
Verified Customer
July 01, 2025
From the service advisor to the tech, service was done in a timely manner and was done right a timely manner and was done right More
by KRAZYKATLADY082
June 27, 2025
Joanne, while under the duress of the pace in Service, exhibited impeccable professionalism. A+++++++ Tech! exhibited impeccable professionalism. A+++++++ Tech! More
by GREG_AUFFREY
June 24, 2025
They suck. Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here Gave me a super dirty rental car after having me wait all day for a “clean” one. Don’t go here More
by KALEIGH0
Employees Worked With
June 21, 2025
I'm unsure of who actually did the appraisal of our trade in but felt it was significantly undervalued. in but felt it was significantly undervalued. More
by LONMERRITT
June 20, 2025
This is the third Subaru I have bought at this dealership. Always very pleased with the service department. dealership. Always very pleased with the service department. More
by CARLMARILOU
Employees Worked With
June 18, 2025
As always, great customer service. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. The mechanics attention to detail prevented a catastrophic brake failure, so yes - we're very pleased. More
by ANOCIR
June 16, 2025
We purchased a 2025 Subaru Crosstrek, this was our second new vehicle purchase within the past 2 years. We had the same salesperson Brad Glerup, he was outstanding - top notch. He alone gets 5 stars. He is new vehicle purchase within the past 2 years. We had the same salesperson Brad Glerup, he was outstanding - top notch. He alone gets 5 stars. He is personable, easy going, and made all of the initial car selecting stuff an easy and stress free. However, the remainder of the transaction was less than desirable. We had a trade in, a leased Ford vehicle. We included the final 2 payments and disposition fee with our amount that was due at signing. To get to the point, after being sent a bill by Ford for the final two payments and the disposition fee (that was less than what we were asked to provide by Subaru and was never refunded the difference) along with a phone call by Ford Credit inquiring about the money that was owed to them. Well, after 3 phone calls to the finance department at Utica Subaru getting nowhere and no help we made one final call that thankfully was answered by a lady willing to help resolve the issue. The vehicles are great, Brad was great, even the delivery specialist gentleman was outstanding! Unfortunately, the finance department is not at all in the same league as the other departments. More
by Vehicle Buyer
Employees Worked With
June 15, 2025
Appointment for NYS inspection, new tires and alignment, brake service and detailing went well. Car looked great after detailing brake service and detailing went well. Car looked great after detailing More
by RXJENNY
