Subaru of Utica

Tyler, Vallen and Justin were all quite helpful in getting me a loaner set up at the end of the day. Thankfully I did not end up needing it. getting me a loaner set up at the end of the day. Thankfully I did not end up needing it. More

It is a good fast oil change, easy to schedule and get to. Have had good luck with this location. to. Have had good luck with this location. More

Dominic and the whole team are great, By far the easiest car buying experience ever! car buying experience ever! More

I have always been pleased with all of the people I have encountered at this location. encountered at this location. More

Subaru of Utica makes it so easy to get my car serviced. I love the drive-in and park option so you can stay out of the weather. Fast, accurate and pleasant service. I love the drive-in and park option so you can stay out of the weather. Fast, accurate and pleasant service. More

I would expect someone who works as a service advisor to know the basics about vehicles including federal regulations. Trying to gaslight me into believing that a CEL will come on and cause the vehicle not know the basics about vehicles including federal regulations. Trying to gaslight me into believing that a CEL will come on and cause the vehicle not to work if you cover up sensors to make the vehicle think it’s dark and put the backlighting into night mode is as strange as it is ridiculous. Immediately starting out the conversation with we probably can’t fix it because our staff leave at 5PM when it’s 8 in the morning and before anyone gets a look at it, is asinine. I showed video proof of it happening, explained the conditions under which the issue occurs and they didn’t even put a single mile on the vehicle, so there was no way they even drove it to verify. And the service manager is no better for standing there and letting it continue. Then I get a print out that says that they did a complimentary video multi point inspection that I never saw. At under 2000 miles. Absolute nonsense. I’ve already reached out to Subaru of America and will be finding another dealer. More

Dominic from Utica Subaru called us as follow up from December. He could not have called at a better time. I was so frustrated and He listened patiently as I explained our dilemma and encouraged us to vi December. He could not have called at a better time. I was so frustrated and He listened patiently as I explained our dilemma and encouraged us to visit. From the moment we stepped into the dealership until we left with our new car, we were treated like royalty—not just by Dominic, but by every single person there. The team at Utica Subaru made the car-buying process seamless and enjoyable. Dominic’s professionalism and the exceptional customer service we received are unmatched. Thank you, Dominic and Utica Subaru, for making this an unforgettable experience!" More

After a couple of initial visits to the dealership I decided to stop in again. I was greeted immediately and directed to Jay Jackson. Jay was attentive and truly gave his time answering all questions. decided to stop in again. I was greeted immediately and directed to Jay Jackson. Jay was attentive and truly gave his time answering all questions. His demeanor was one of caring about my experience and not rushed or distracted. I left in my new car the sale day, well done Jay. Oh yeah....and he followed up AFTER I purchased my car. Enjoying my new Forester! More

I don’t know who Nick Orbinati is. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. Vincent Gonzalez arranged a loaner car for me and kept me appraised of the status of my car being worked on. More

Great service, great employees! All questions answered., very professional. Loved the waiting room., and comlplamentry coffee. , All questions answered., very professional. Loved the waiting room., and comlplamentry coffee. , More