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Subaru of Utica

Utica, NY

4.8
859 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 859 reviews

April 21, 2025

Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. More

by DJOLYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

DJOLYO, we're delighted to hear that the team at Subaru of Utica has consistently provided you with friendly and courteous service. Thank you for your continued trust in us!

April 21, 2025

Great service and very easy to work with. I was dreading buying a new car but they made everything easy and much less overwhelming. More

by lfrazierchapman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

We're delighted to hear that your experience at Subaru of Utica was smooth and stress-free! Thank you for choosing us, and enjoy your new car!

April 19, 2025

Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. More

by TFSEARLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

We're glad to hear you appreciated the convenience of our drop-off service and video updates at Subaru of Utica! Thank you for sharing your experience, and we're here whenever you need us.

April 19, 2025

Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to More

by BUCKWIE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

Thank you for giving Subaru of Utica another chance! We're delighted to hear that Joanne and the team provided such a welcoming and efficient experience. It's great to know your visit was positive, and we appreciate your feedback!

April 19, 2025

Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More

by LILL KENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

Lill, we're delighted to hear that Tyler and Joanne made your experience at Subaru of Utica a great one! Thanks for the kind words.

April 19, 2025

Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More

by MONTECALVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

We're delighted to hear that you consistently receive excellent service at Subaru of Utica! It's great to know our team meets your needs, whether you're on the go or enjoying a coffee in our waiting room. Thank you for sharing this feedback with us!

April 19, 2025

Tyler Davis was courteous and informative, the waiting area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. More

by GLGNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Subaru of Utica responded

We're delighted to hear that Tyler Davis and the team at Subaru of Utica provided such a positive experience. It's great to know you appreciated our clean waiting area and service video updates. We look forward to welcoming you back for future visits!

April 16, 2025

Jay Jackson and Muhammed were great to work with and made this process super fast and very easy. More

by PSHEFFERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jackson - sales and Muhammed - finance manager
Apr 16, 2025 -

Subaru of Utica responded

Thank you for the kind words! We will be sure to pass along your kudos to the Subaru of Utica team. Come see us again soon!

April 13, 2025

Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

by rongagejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Subaru of Utica responded

We apologize for any frustration caused by the diagnostic fee. We aim to provide transparent and fair service, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

April 11, 2025

Subaru of Utica was great to work with. Jay, our salesman, was very knowledgeable and made the process so smooth. I would highly recommend them if you are looking for a vehicle. More

by CHANDLERJ6
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
Apr 14, 2025 -

Subaru of Utica responded

Thank you for the fantastic feedback! We're delighted to hear that Jay and our team at Subaru of Utica made your experience smooth and enjoyable. We appreciate your recommendation, enjoy your new vehicle!

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