Subaru of Puyallup

Top notch customer service! I'd planned to visit both the Subaru and Chevy dealerships in Puyallup. When I arrived at Subaru I had time to walk around and view all of my options I'd planned to visit both the Subaru and Chevy dealerships in Puyallup. When I arrived at Subaru I had time to walk around and view all of my options however I was never ignored, the salesman just watched from a distance then came over when he could see that I was ready. He was very friendly and knowledgeable. He listened to what I wanted then provided me with all of my options; no pressure at all. I felt like he wanted to make sure that I got into the right car. Within an hour I had the car I wanted picked out. Due to a previously scheduled appointment, he provided me with another salesman to continue assisting although he continued to stop by and check on me when he could. There was absolutely no change in service; he was just and friendly and knowledgeable. The entire team, Joe and Mac including Wade from Finance, helped me to get the best deal I could and made sure I was happy with it. Needless to say I never made it to the Chevy dealership. More

Fantastic car buying experience! I bought a new Crosstrek from Kym Ruff at Subaru of Puyallup and it was the best car buying experience I've ever had!! Kym was the perfect combination I bought a new Crosstrek from Kym Ruff at Subaru of Puyallup and it was the best car buying experience I've ever had!! Kym was the perfect combination of professional and friendly. She really helped me understand my options and did am amazing job teaching me about all the wonderful technology in my car. So happy with the car and the experience! More

Successful, stress free experience I had an excellent buying experience with Heather Davis. She's a warm, personable young lady who knows and could explain everything about the car I w I had an excellent buying experience with Heather Davis. She's a warm, personable young lady who knows and could explain everything about the car I wanted and how it worked. She made my choices easy and stress free. I usually have some buyer's remorse on bigger purchases, but I'm just enjoying my new Forester too much for that. Thanks Heather and Wade and helping me through this process. More

Stress Free - not just lip service! Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Subaru of Puyallup's slogan of "Stress Free" is not just lip service-- my wife and I just purchased a beautiful Carbide Gray 2016 Outback Limited with Eyesight (a MUST HAVE option) from this fine dealership this past Sunday. An effort to keep things stress free was evident with each employee we had dealings with that day. I had met our salesperson, Kimberlee Cade, a few weeks prior to our day of purchase, and she was extremely friendly and attentive to our needs. Upon informing her of our first choice of color and trim level, I was pleasantly surprised to have her contact me a week later to let me know that an Outback of our exact preference had just showed up at the dealership. Obviously, we acted fast to make sure it would be coming home with us, and we appreciated Kimberlee's pro-activeness to help make sure that happened. On the day of purchase, Kimberlee met up with us first thing in the morning, took us on a final test-drive, and went over all the key features of the Outback. The entire time, she was very friendly, laid-back, and easy to talk to. Kimberlee was never pushy, shady, or behaved in any negative fashion that you seem to see so often from salespeople elsewhere. In fact, it was almost like hanging out with a friend-- very casual with no pressure. When it came time to talk money, we dealt with Wade Finley, who I have to say was the most amazing finance manager I've ever done business with. He, like Kimberlee, was extremely friendly and personable, down to earth, and explained everything plainly, in an easy-to-understand manner. The financing Wade was able to get us totally defied our expectations, and we truly believe he worked extremely hard to get the deal he did for us. Wade was the exact opposite of the negative stereotypes typically attached to the "scary finance manager". Another testament to the "stress free" environment the team cultivates at Subaru of Puyallup: throughout the course of our time there as we went through the purchasing process, several employees, who had nothing to do with our purchase, stopped and said "hi", asked us how we were doing, and another even congratulated us on our purchase when the deal was finalized. One salesperson (I believe it was Jerry Harris), had just returned from the store with ice cream sandwiches, presumably for the employee break room, but nonetheless, stopped at our desk to offer one each to my wife and I.These are all little things that add up to paint a very positive picture of the team at Subaru of Puyallup. After everything was wrapped up, Kimberlee walked us out to our new Outback, went over a few more last-minute things, and warmly congratulated us and wished us well. My wife and I couldn't have been more impressed with Kimberlee, Wade, and the whole team that day. I'm looking forward to continuing my relationship with the team when we take our Outback in for servicing / parts / maintenance, etc. We will definitely be referring anybody we know who is looking to buy an automobile to Subaru of Puyallup without reservation. Thanks again, Subaru of Puyallup, for a truly "Stress Free" experience! More

Stress free Great experience. I was amazed with the stress free experience and very satisfied with the vehicle I purchased. They helped me find the car for me, go Great experience. I was amazed with the stress free experience and very satisfied with the vehicle I purchased. They helped me find the car for me, got me a great deal, and I will be a customer for life. I highly recommend. More

Fantastic Our Car buying experience was one of the best I have ever had. There was no pressure from the moment we walked in for a test drive to the moment of pu Our Car buying experience was one of the best I have ever had. There was no pressure from the moment we walked in for a test drive to the moment of purchase about a month later. We chose the exact car we wanted and made an appointment to come in an buy it. We knew that we would be pressed for time that day so our rep Heather had it set aside for us detailed and ready so that we would not have to wait after our paperwork went through to take it and go. We would recommend Subaru of Puyallup and Heather to anyone. More

Relaxing Very enjoyable. It's been awhile since I've been at a dealership. It was obvious I picked the right one, the moment I walked in the door. The service Very enjoyable. It's been awhile since I've been at a dealership. It was obvious I picked the right one, the moment I walked in the door. The service was exceptional, the deal was better than I anticipated. More

One sunny morning. I went to have my Subaru serviced on a beautiful sunny morning, I asked Dave about upgrading current Subaru. Drove two 2016 Subaru's & chose the secon I went to have my Subaru serviced on a beautiful sunny morning, I asked Dave about upgrading current Subaru. Drove two 2016 Subaru's & chose the second one. I may have gotten a little more for my trade in, but in the end, I have a beautiful Jasmine Green Subaru. More

Found our dream car for a dream price! Buying a car can be a high-stress, high-pressure situation - at Subaru of Puyallup, we experience neither of those things. I contact Justin Peoples v Buying a car can be a high-stress, high-pressure situation - at Subaru of Puyallup, we experience neither of those things. I contact Justin Peoples via referral and I must say, he made the entire buying experience stress-free and very enjoyable! Justin knew what I was looking for and found it for me in less than 24 hours. Not only did he give me fair and honest pricing, he even went the extra mile to walk us through operation of all of our vehicle features. That is truly the mark of someone who cares for their customers. I absolutely recommend visiting Justin Peoples over at Subaru of Puyallup, he may just find you the car of your dreams! More

Stress Free I walked in one day just looking and testing, she let me test drive a 2016 Subaru legacy limited, and that car was amazing, sadly out of my price rang I walked in one day just looking and testing, she let me test drive a 2016 Subaru legacy limited, and that car was amazing, sadly out of my price range, so they had a black 2015 Legacy limited that was close to my price range, Kimberlee worked with me and got the car in my price range, she held onto it for me, was a great a saleswomen, she did a great job with the stress free policy they have at that dealership, I am loving my 2015 Subaru Legacy limited has everything I wanted. Thank you Kim for working with me! More