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Subaru of Pembroke Pines - Service Center
Pembroke Pines, FL
987 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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987 Reviews of Subaru of Pembroke Pines - Service Center
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March 19, 2021
The service experience that I had at Subrau, Pembroke Pines, was great. Service Advisor, Joe Salerno took great care of me and my vehicle , advised me on the service that should be preformed and of Pines, was great. Service Advisor, Joe Salerno took great care of me and my vehicle , advised me on the service that should be preformed and of a recall the A/C condenser. Joe is a caring person and a great asset to Subrau Pembroke Pine. All the work was done in a timely manner. More
by HSAPIII
Verified Customer
March 17, 2021
Service was great. Elba Navarro, you are the best!!! Car was returned on time and the job was performed better than expected. Very professional. Thank you. was returned on time and the job was performed better than expected. Very professional. Thank you. More
by ZAMLAS03
Employees Worked With
Tony D'Argenzio
March 17, 2021
Joe Salerno was terrific. Provided great service and looked after my vehicle as it were his own. Can't say enough wonderful things about the level of care that was received from Joe and the team. And looked after my vehicle as it were his own. Can't say enough wonderful things about the level of care that was received from Joe and the team. And a special thanks to John for picking me up and dropping me off from the dealership / home. More
by SRAVIUS
Employees Worked With
Joe Salerno
March 15, 2021
My experience at Subaru of Pembroke Pines was excellent, especially the professionalism and courtesy of Elba Navarro. She is obviously an asset to your organization. Thank you. especially the professionalism and courtesy of Elba Navarro. She is obviously an asset to your organization. Thank you. More
by MPRADO
Employees Worked With
Elba Navarro
March 14, 2021
They told me service would take a couple of hours. They told me that I could communicate with my service agent via a text They initiated. However, the agent never responded to calls or texts. It ended up t told me that I could communicate with my service agent via a text They initiated. However, the agent never responded to calls or texts. It ended up taking over 5 hours for a simple service and I missed taking my son to am appointment that I made based on their time estimate. Either way, the lack of communication was unacceptable. More
by sk3732
Employees Worked With
Jon Whitney
March 14, 2021
Had appointment to to replace tires, alignment & oil change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get change for 9:30 on Saturday while waiting at dealership....at 12:30 I checked in with my service rep & was told tires not in stock & they had to get them after already waiting 3 hours! What was the point of me making an appointment Specifying that I wanted tires. Ridiculous & apparently my time is not important either. The service & sales department are NOT as good as they used to be period. All the young sales reps are just sharks & I thought thats not what Subaru was about. Im almost at the end of my lease which probably means I won’t be back to this dealership since im no longer important. Which is a shame since I bought the Subaru because both of my parents still each own Foresters & they’re decent cars. More
by nat2sean2bri
March 13, 2021
Received great service from Joe Salerno, especially with a warranty repair issue. Car was returned when expected and clean. happy with the service and experience a warranty repair issue. Car was returned when expected and clean. happy with the service and experience More
by achordew
Employees Worked With
Joe Salerno
March 13, 2021
Excellence in greeting and reception! Constant communication and status updates. Shuttle provides transportation to and from local destinations. Service was completed with a courtesy vehicle wash communication and status updates. Shuttle provides transportation to and from local destinations. Service was completed with a courtesy vehicle wash within the time allotted. Highly recommend this dealership. More
by Tr3@$ur3
March 12, 2021
Thanks to Joe Salerno, I was able to get in and out and he was kind and courteous, I gave it the max rating and still not enough for everything he and his Service crew did. Great experience. Will gladly r he was kind and courteous, I gave it the max rating and still not enough for everything he and his Service crew did. Great experience. Will gladly recommend to my friends and family. More
by ANA5
Employees Worked With
Joe Salermo
March 11, 2021
Terrible and delayed service left car in the morning they didnt even call back when it was done at 530 pm - This is the second time one was with appointment I didnt see anybody in the waiting lobby to be del didnt even call back when it was done at 530 pm - This is the second time one was with appointment I didnt see anybody in the waiting lobby to be delayed that long. More
by GONZOTH
Employees Worked With
joe
