Subaru of Columbia

Everyone was very helpful and professional. Trevor was very helpful explaining all the car’s features. Trevor was very helpful explaining all the car’s features. More

JR Cochran is a phenomenal business manager. I've bought quite a few cars over the years, but have never had someone be as thorough as he. Richard Nixon was excellent in making sure we were take I've bought quite a few cars over the years, but have never had someone be as thorough as he. Richard Nixon was excellent in making sure we were taken care of. More

Friendly and knowledgeable Staff. Prompt and courteous Service Staff. Fair prices for work completed. On time. Prompt and courteous Service Staff. Fair prices for work completed. On time. More

The service department was ready for my appointment, was clean and easy to access and the tech was eager to get started. The waiting area was clean, had comfortable chairs, had food and beverages and was ar clean and easy to access and the tech was eager to get started. The waiting area was clean, had comfortable chairs, had food and beverages and was arranged in an area that wasn't noisy. Shanna actually took the time to read my notes about what I needed fixed and then talked with me about it at my appointment. They had the part, was able to fix it then instead of needing a return appointment, and completed my service appointment also. More

Great service department! Great manager and great service representative. Not much else say but great! Great manager and great service representative. Not much else say but great! More

The update text message was a nice touch but it was never updated to "Service" while I was there. Thus, this "nice touch" was a waste of time updated to "Service" while I was there. Thus, this "nice touch" was a waste of time More

Always great service. Was in for routine maintenance and they did an update to the car to fix a fuel rail check engine light I’ve had a few times. In and out as normal. Was in for routine maintenance and they did an update to the car to fix a fuel rail check engine light I’ve had a few times. In and out as normal. More

Everyone was more than helpful. I hated to have to leave my car, but I was given a loaner for the week. So very nice and answered every silly, little question I had. I hated to have to leave my car, but I was given a loaner for the week. So very nice and answered every silly, little question I had. More

Routine maintenance is easy to schedule online. For once, a coupon came the day before the service and it was honoreded. They kept me informed of the status. For once, a coupon came the day before the service and it was honoreded. They kept me informed of the status. More

On VERY short notice, literally within 10mins of my phone call, my car was being attended to, not a major event, the parts staff met me in the parking lot due to my time constraints, had me fixed up and read call, my car was being attended to, not a major event, the parts staff met me in the parking lot due to my time constraints, had me fixed up and ready to go within minutes of entering the parking lot, then the service staff was on it. I needed a new battery; Meredith was aware of an issue Subaru batteries were having and took care of the battery cost!! Then I decided to purchase new tires-on a whim, I knew we were going to need them soon, so thought why not now. Service dept was able to get me in that day, replace the tires, do a 4-wheel alignment and I got to drive a really cool electric Subaru home!! I am super satisfied with the customer service at Subaru of Columbia-parts and service are OUTSTANDING to work with!! More