Subaru of Columbia

Always friendly and provide excellent service. Always listen to what I have to say. Excellent service. Always listen to what I have to say. Excellent service. More

Service work is always top notch and their customer service is second to none River always greets me with a smile. service is second to none River always greets me with a smile. More

Quick, professional service. Nothing else to say. The review process could stand improvement so people don’t have to fill the form with useless words. Nothing else to say. The review process could stand improvement so people don’t have to fill the form with useless words. More

Excellent people and great salesman, they were very friendly and very open and they were paishent with you friendly and very open and they were paishent with you More

I recently bought a new Impreza from an out-of-state dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but ove dealer. It was an Internet sale and they delivered it to me, as I live about 2 hours away from that dealership. The sale had a few hiccups but overall went pretty smoothly. This is my third Impreza. I am retired and have experience with sales & service at several dealers, as I travel a lot. In the past year, I have been unhappy with the process some dealers were using to inform me of service that should be done in the upcoming months. Specifically, one dealer told me on two occasions that my car was "OK." When I asked for more detail so I could budget for repairs, he gave me a free car wash. The purpose of my visit to Subaru of Columbia was to find out how their service department alerted customers of repairs & maintenance that should be done in the near future. I was very impressed with their response. Both Assistant Manager Nan Schauer and Service Advisor River Hopkins took the time to sit down & talk with me and to gain an understanding of what I was looking for in a dealer service operation. Both of them gave me their business cards without my asking. (Unusual these days!) Nan told me that they have automated the Multi-Point Inspection Form but always give it to customers at the end of the service visit. She even gave me a blank form to take with me & walked me through how it would look if some aspect of my car (i.e. the tires) would be needing service in the near future. This was exactly what I hoped is Subaru of Columbia's policy, as I like to budget for upcoming repairs and get them scheduled. I didn't answer several of the questions in this survey as I didn't get service done there. This was a get-acquainted visit for the three of us. It went well and we even chatted a bit about our kids. More

I have been using their service center for a number of years and it's been consistently great. years and it's been consistently great. More

Love the teamwork. Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire Merideth working with Walter the process, River helping Walter with the payment, River explaining the cost breakdown, Walter double checking my tire pressure, and Shawn with the transportation. You are all great! More

Great place to get your car serviced and they have a nice lounge for customers to wait in. lounge for customers to wait in. More

Keith and JR were both amazing in the buying process of my vehicle. They have been outstanding to work with and I will absolutely be referring anyone in the car buying process to them!! 10/10 my vehicle. They have been outstanding to work with and I will absolutely be referring anyone in the car buying process to them!! 10/10 More

Keith made me feel like a valued customer. He did a great job explaining the finer points on the car I purchased. He created a wonderful buying experience. I highly recommend working with him. He did a great job explaining the finer points on the car I purchased. He created a wonderful buying experience. I highly recommend working with him. More