Subaru of Columbia

Yes I'm disappointed about the price increase for oil change and tire rotation but I'm loyal and customer service compensates for the change. change and tire rotation but I'm loyal and customer service compensates for the change. More

My experience was great! Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during th Was very pleased with the staff. Very thoughtful and kind. I spent 6 hours at the dealership while the mechanic fixed the issues they found during the 23 pt. inspection. Your staff went above and beyond when I checked out. I needed to go see my granddaughters in a neighboring town but did not know how to get back to the highway I needed. They not only wrote out the directions and tried to explain it to me, but showed me on the computer which way to go. Needless to say they saw the hesitation and fear in my eyes. I live in the country and am not used to driving in the city. The mechanic asked if the Subaru dealership vehicle was available. It was. So, I followed him through all the twists, turns and stop lights until I came to the highway I needed. Your staff went above and beyond to help this Senior Citizen lady to get to her destination safely. They did not have to do that for me but they did. Outstanding people and outstanding service. More

We were pleased with getting the tire fixed the same day, but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previou but not pleased that the valve stem cap was left off. This is the second time where something was not replaced as it should have been. On the previous service call, the cabin air filter was replaced. After returning home, my husband went to get something out of the glove compartment and the glove compartment door fell off. We made a return trip to the dealer to get it fixed. We used to think that Subaru was the place to go and service was always excellent. Now we are rethinking that. It seems like things are slipping. More

1:00 PM appointment for oil change & tire rotation. Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time wit Arrived at 12:50 and drove out at 1:37. Great service. New pricing not so great, now costing twice as much as previously. Having a real hard time with pricing. Have purchased 5 Subarus from the previous owners, will not be buying any more! More

Pete was great. He answered all my questions & I never felt pressured by him at all. I highly recommend him! He answered all my questions & I never felt pressured by him at all. I highly recommend him! More

Extremely helpful kind, ensured service I came in and requested was completed. Friendly and understood requested was completed. Friendly and understood More

I arrived an hour before my appointment. They got my car in immediately and were done in an hour, which was sooner than promised. They got my car in immediately and were done in an hour, which was sooner than promised. More

Service was great. Got my vehicle in in a timely manner and saved me money covering my concern under warranty. Got my vehicle in in a timely manner and saved me money covering my concern under warranty. More

Services were provided efficiently and I was kept informed of the status of work over the timeline of ordering parts and installation. informed of the status of work over the timeline of ordering parts and installation. More

I came as a drop in for an oil change and was finished in less than an hour. The service associate also let me know I was due for a 60K mile service next time which would take a full day. I really appreciate less than an hour. The service associate also let me know I was due for a 60K mile service next time which would take a full day. I really appreciated the heads up so I could plan my next service trip efficiently. More