Subaru of Cherry Hill

I stopped in to "look". I was "assigned" Matt who listened, brought in "Z" who also listened to what I wanted, not what they wanted to sell. I had done my homework and knew price "assigned" Matt who listened, brought in "Z" who also listened to what I wanted, not what they wanted to sell. I had done my homework and knew price, features etc. I had been at another dealership and had done a test drive comparing the Forester to the Crosstrek. The cars had already sold themselves to me based on that, so when I walked into the showroom that Saturday I was scoping out colors. I was treated fairly, like a person, not condensending to a "woman", that has happened at other dealerships. Based on the rapport of that first experience, I choose to buy my car from Cherry Hill Subaru which is 30 miles from my home instead of the dealerships closer to where I live. No question was un answered and at no time were they in a hurry to get "the deal" over with. It left me feelling like a long term relationship was about to begin. More

I came in to this dealership looking for a new car. Nick was very helpful in helping me identify the right car for my needs. I was back and forth over the next couple of weeks as I refined the exact car I was very helpful in helping me identify the right car for my needs. I was back and forth over the next couple of weeks as I refined the exact car I wanted. Unfortunately Nick was away for training when I went back to test drive the car and hopefully close the deal, so he set me up with another salesman. That other salesman was busy with another customer when I arrived so Rich filled in and took me for a test drive. I immediately could tell he was disinterested and wanted nothing to do with me. We went for a test drive and Rich did not explain anything about the vehicle and very abruptly answered any questions I had. I did not feel comfortable. When we returned to talk about prices and financing he was still very difficult and abrupt but slowly warmed up towards the end. The real problems I had were after I left, requesting them to find me a very specific color, model and trim. They said they had located a few vehicles in the area and would work for a dealer swap. I put the request in on Friday and they contacted me on Monday to say they had found the car and it would be delivered to them that afternoon. They called me back a few hours later to explain that there was a "miscommunication" between dealers and they did not have the car the other dealership was expecting, so the deal was off and the car I wanted drove back to the original dealership. Hearing this news I was so confused and frustrated. It just seems so unprofessional to have a miscommunication of this magnitude and that they weren't able to work a deal to keep my car on their lot. They then said "no worries, no worries, we will find you the right car, we just need time". This was unacceptable, so I went to Miller Subaru in Mount Holly and they were so incredibly warm and welcoming and helped me get into the exact car I wanted in less than 24hours. Cherry Hill Subaru just didn't seem like they wanted to sell me the car and continued to make excuses why they couldn't get me the car I wanted. If you have a choice I would find a more interested dealership that wants to help their customers into the car they want. More

I ultimately purchased my Subaru from Nick because of how genuine he was. He, unlike all other dealers I had spoken to elsewhere, did not push me to purchase. He provided great information and made me feel genuine he was. He, unlike all other dealers I had spoken to elsewhere, did not push me to purchase. He provided great information and made me feel comfortable with the decision. I was worried about missing out on a financing deal that was ending and instead of jumping on that and encouraging me to make a purchase before I was ready, he alleviated my concerns by showing me the ranges of interest rates that would likely be a part of the next financing deal. He was also great at getting me a good deal once I brought in a competing offer from another dealership. More

Nick went out of his way to show me everything about the car. His follow up was excellent ! I would never recommend a legacy to anyone but that is the car, not the saleman. He did it right all the way. I w car. His follow up was excellent ! I would never recommend a legacy to anyone but that is the car, not the saleman. He did it right all the way. I work with customer service for 15 years- I would ask my company to hire him in one second. He is the best !!! More

This car-buying experience was excellent, and worth the travel. We knew exactly what we wanted, and Terry listened well, was professional, knowledgeable and responsive to us. The dealership did not have th travel. We knew exactly what we wanted, and Terry listened well, was professional, knowledgeable and responsive to us. The dealership did not have the exact car (model, features, color) that I wanted and Terry committed to trying to find one elsewhere and to accomplish a dealer trade in the short timeframe we were seeking. We agreed to what we believe to be a good price, and one that was lower than another dealer had claimed was the "absolute best deal possible." Terry contacted us when he said he would, and came through with the right car. I was pleased that once the deal was negotiated, there were no games played regarding "extras" or other hard sells when it was time to pick up the car. As I woman buying the car, but accompanied by my husband during the initial visit, I also appreciated being treated respectfully and addressed as the primary car buyer during all discussions. More

Everyone at the dealership was extremely friendly and helpful. We ran into some problems with having the correct insurance paperwork but they worked with us to help us get everything taken care of. helpful. We ran into some problems with having the correct insurance paperwork but they worked with us to help us get everything taken care of. More