Subaru World of Newton

Marc did an excellent service/ all questions and suggestions carry through. Needed a loaner due to the amount of time required to fixed the car/ everything seamless. suggestions carry through. Needed a loaner due to the amount of time required to fixed the car/ everything seamless. More

Very pleasant staff Mark took good care of my appointment. Done in a timely manner. appointment. Done in a timely manner. More

Edgardo has been my service advisor for the last couple of visits and he is excellent and so very patient and helpful!!! Can’t say enough good things about him!!! He really makes sure your problems are s of visits and he is excellent and so very patient and helpful!!! Can’t say enough good things about him!!! He really makes sure your problems are solved More

I’m going to this dealership from last five years. The service staff is outstanding and knowledgeable I am very happy with my car service and repairs thanks. The service staff is outstanding and knowledgeable I am very happy with my car service and repairs thanks. More

Firstly, I'd like to say that I've gone to this service center many times as they have always been honest and forthcoming with any issues that I've had with and of my families cars. Cory comes to mind as center many times as they have always been honest and forthcoming with any issues that I've had with and of my families cars. Cory comes to mind as a person that is trying to do right by the customer there. He's Phenomenal. That being said, This last time I went in might very well be my last. I went in to have my driver side window motor/regulator replaced as it had broken. The service advisor Marc Scalera let me know that it was $200 to diagnose the problem which I was 100% ok with knowing that I planned on having your service center repair the problem and that money would come off the total of the full repair service anyway. Unfortunately, when Marc popped over to give me the estimate for the work, I was floored. The quote was $1000. When I him if he had an itemized list for the estimate he said he did not. I then asked what the price of the component was and he replied "Something like $350 or $360" after fumbling through some papers. Here is where the problem lies..... Obviously while i was waiting there, I was looking through options of parts etc. If I wanted to personally buy the part from Subaru, I could have for $270 that day, (although I would have needed to go to a separate facility). That being said, that would mean if the shop labor rate is lets say $200 an hour, that this repair would take a certified Subaru tech 3 hours to complete. I left there, ordered the part and a $25 trim removal kit. I have literally NEVER taken a door panel off in my life let alone attempted to replace a window motor/regulator. The entire replacement took me 80 minutes and I had no clue what I was doing, so I personally find it highly unlikely that a Subaru tech would have taken longer than me. Sadly, it seems that this service center was not looking out for me, but instead Marc was price gouging. It truly leaves a bad taste when you know for sure that someone is trying to rip you off because the think that you are an idiot or that they just can. Overall, it was the worst experience. More

Friendly and knowledgeable efficient in getting car back in a timely manner All areas clean in a timely manner All areas clean More

No complaints about anything! Personnel was friendly and helpful. Service people listened to my concerns. Personnel was friendly and helpful. Service people listened to my concerns. More

Friendly, knowledgeable service. Edgardo even got my loose heat shield replaced for free! All during a free oil change. Edgardo even got my loose heat shield replaced for free! All during a free oil change. More

Excellent service. Friendly personnel. Clean waiting area. Reasonable prices. A very good dealership. Would recommend it to anyone looking for a new or used vehicl Friendly personnel. Clean waiting area. Reasonable prices. A very good dealership. Would recommend it to anyone looking for a new or used vehicle or for servicing their Subaru. More

The service team at Newton Subaru were fantastic and always enjoyable to deal with. Every time I come in they are always eager to hear my concerns and will throughly go over all the fine details. This r always enjoyable to deal with. Every time I come in they are always eager to hear my concerns and will throughly go over all the fine details. This recent experience far exceeded the customer service expectations. Marc went out of his way to ensure he deliver the best customer experience ever. Highly reccomend Newton Subaru for their attention to detail and top notch customer service. More