Subaru World of Newton

Arrived on time for appointment, was kept abreast of progress, all concerns addressed, left within one hour. My background is in customer service as a manager for 45 years, NJ Bell, AT&T and Mulberry M progress, all concerns addressed, left within one hour. My background is in customer service as a manager for 45 years, NJ Bell, AT&T and Mulberry Metal manufacturing. Subaru provides great customer service. More

My advisor didn’t keep me up to date on the progress of the warranty repair and left for the day at 2 PM . Since I heard nothing I called and was told that my car would probably not be done due to them bei the warranty repair and left for the day at 2 PM . Since I heard nothing I called and was told that my car would probably not be done due to them being “super busy booked” and only certain mechanics are qualified to do that repair. I told them that I took that day off to get my car fixed and I did have an appointment and tomorrow I need to be able to get to work . I was told they would do the best they can I told that I may as well just pick my car up. I called back and spoke to someone else who was a bit more helpful apologized for my advisor not telling me that it wouldn’t be done and try to get a loner car for me and also gave me the same over booked blah blah talk the first one did. I said that’s not my problem that you over book and don’t have enough qualified mechanics. He was able to get me a loner car so I got a ride there to pick it up. 2022 Outback it was filthy inside and out in the morning I needed to wipe inside of windshield to be able to see. what aggravation ! I was called Friday morning around 10:30AM and was told the repair was done but upon inspection my back brakes were found to be worn down and cutting into the rotors , it was hazardous to drive and could be fixed for $450.00 but he could give me a $50.00 discount . I declined and had my regular mechanic check them after picking my car up. The rotors are fine the pads still have meat on them they are in no way hazardous. I was present during this inspection and know that I was being lied to by Subaru of Newton. I also spoke to the manager Ted who acted surprised that all this went on and said he would look into the matter. We all know how it goes they tell you a bunch of BS. He in no way goes by the motto the customer is always right . I told him I’ll never come back to that dealership he said he hopes I change my mind. I doubt that. They think that as a woman your stupid and an easy target to use scare tactics on. I find that to be bad business. More

Excellent service never disappointed. Tyler is an outstanding Subaru team member. Thank you to all in that department, outstanding! Tyler is an outstanding Subaru team member. Thank you to all in that department, outstanding! More

My first Subaru and I couldn’t be happier. Love my vehicle, dealership and maintenance. Love my vehicle, dealership and maintenance. More

Dillon was very helpful and diligent in getting responses from his management to both turn over my used Forester and secure a new one within my budget. We did the whole setup of the deal over the phone somy from his management to both turn over my used Forester and secure a new one within my budget. We did the whole setup of the deal over the phone somy time at the dealership to turn over my car and drive out in a new Forester went very smoothly. More

The service mangers are good to work with. Previous technicians who were working on my car missed a lot going on with my tires and alignment. My understanding is they no longer work there. Previous technicians who were working on my car missed a lot going on with my tires and alignment. My understanding is they no longer work there. Subaru Corporate gave me a goodwill payment to help with the cost of new tires and an alignment. Then for the 30k service the dealer treated me right and gave me a lot of discounts on that service. Over all I am happy with Subaru World of Newton. They lost a star because they need to do a better job of keeping an eye k. The work their techs are doing. More

All dealings with this dealer have been without problems. Service reps are polite, knowlegeable and friendly. The facility is neat and clean. Service people go above and beyond. No reason to go anywhere Service reps are polite, knowlegeable and friendly. The facility is neat and clean. Service people go above and beyond. No reason to go anywhere but Subaru World of Newton. More

I have had several major services done at your facility over the years and without fail your service representative has been super. I’ll keep coming back because of his total professionalism over the years and without fail your service representative has been super. I’ll keep coming back because of his total professionalism More

The customer service was excellent. Kyle in sales and Tyler in service are true professionals, exhibiting all the traits that corporate Subaru desires.. great job! Thx again Kyle in sales and Tyler in service are true professionals, exhibiting all the traits that corporate Subaru desires.. great job! Thx again More

The service was very easy to schedule. The service rep was very pleasant, knowledgeable and accommodating. The waiting room was clean and comfortable. And lastly, the actual service was v The service rep was very pleasant, knowledgeable and accommodating. The waiting room was clean and comfortable. And lastly, the actual service was very efficient and quick, less than one hour. Thank you Subaru World of Newton, great service and staff! More