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Subaru World of Newton

Newton, NJ

4.7
370 Reviews

84 Hampton House Rd

Newton, NJ

07860

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370 Reviews of Subaru World of Newton

October 07, 2022

I was very pleased with my service on my Subaru today. Everyone was very courteous. Thank you More

by Humphriesclara230
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian
Oct 10, 2022 -

Subaru World of Newton responded

We're delighted our team welcomed you with friendly assistance. Many safe and happy miles from all of us at Subaru World of Newton! Ted Higgins - Service Manager - (973) 579-5000

October 06, 2022

I called about tire pressure lights not going off and was told I could bring the car in right away. I did, and everything was fixed in about 20 minutes. Thank you. More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Oct 07, 2022 -

Subaru World of Newton responded

Pat, We're so pleased that your experience with all of us at Subaru World of Newton went seamlessly from start to finish. Have a wonderful day! Ted Higgins - Service Manager - (973) 579-5000

October 02, 2022

They’re very professional, courteous and customer friendly. I was very happy with Julian, the technician that serviced my vehicle. They are also very good at keeping you informed on their progress. More

by Bamashev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian
Oct 03, 2022 -

Subaru World of Newton responded

Thank you for reviewing us! We are so glad to hear that you had a successful service experience working with Julian and the Subaru World of Newton team. Drive safely, and we hope to see you back again down the road!

October 02, 2022

Why were my tires inflated to 36 PSI? Subaru calls for 30 PSI. Guess you want to sell tires and shocks. Think I’ll get my service elsewhere next time. More

by moose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Oct 05, 2022 -

Subaru World of Newton responded

I'm sorry you're unhappy with the service rendered. I want to look into this and gather some more information so we can work to improve moving forward. Please give me a call as soon as time permits - it will be difficult to determine your contact information from this review. Best, Ted Higgins - Service Manager - (973) 579-5000

October 01, 2022

The advisors are always friendly and knowledgeable. Work is done in a timely manner. Convenient online scheduling. More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian F
Oct 03, 2022 -

Subaru World of Newton responded

Wendy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Subaru World of Newton team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Great communication from Steven. He was able to help with an additional issue not related to the recall. More

by jennylhiggins
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 26, 2022 -

Subaru World of Newton responded

Jenny, thank you for the great review! We are glad to hear that you had a successful service experience working with Steven. Drive safely, and we hope to see you back again at Subaru World of Newton!

September 24, 2022

I had a wonderful experience at the dealership they did my service explain to me what I needed and told me when would be a good time to get the additional service needed everyone was so courteous and great More

by Robud1152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Sep 26, 2022 -

Subaru World of Newton responded

Thank you for sharing your experience! We appreciate your business and we hope to see you again at Subaru World of Newton. Have a great day!

September 17, 2022

Michael Fernandez was amazing! He made the whole process easy and fun. Subaru World of Newton has a new customer for life. More

by suglay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fernandez
Sep 19, 2022 -

Subaru World of Newton responded

Thank you for your great review of Michael and the team! We appreciate your business and we hope to see you again at Subaru World of Newton. Safe travels ahead!

September 17, 2022

Service advisers are great BUT the wait time for a simple oil change are always over an hour every single time! It’s ridiculous. More

by LegacyReady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave from Service
Sep 21, 2022 -

Subaru World of Newton responded

I'm sincerely sorry our wait times have been a disappointment. I will make a note of this review as we're always looking for ways to improve our care, but if you'd rather discuss it, please feel free to get in touch with me directly. I hope we can regain your confidence down the line. Best, Ted Higgins - Service Manager - (973) 579-5000

September 15, 2022

David, my service tech, was outstanding. He explained what I should have done to my car and asked what my concerns were as far as service. David and Nate drove me home and picked me up, both More

by mastiff2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Nate
Sep 15, 2022 -

Subaru World of Newton responded

Thank you for the great review! We are thrilled to hear that you are confident in David, Nate, and the Subaru World of Newton team to get the job done. Drive safely, and we hope to see you back!

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