Back

Subaru World of Newton

Newton, NJ

4.7
370 Reviews

84 Hampton House Rd

Newton, NJ

07860

Directions

By Type

370 Reviews of Subaru World of Newton

June 17, 2023

Very nice customer service he let me know what was wrong and what needed to be done to the car More

by Danhipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rory
Jun 19, 2023 -

Subaru World of Newton responded

Thank you for trusting Subaru World of Newton with your business, Dan. We are here to help with any of your future service neds. Ted Higgins - Service Manager - (973) 579-5000

June 15, 2023

Always reliable, trustworthy and fair. Communicate by texting while auto is in for service. Purchased from this dealership and always use for service. More

by brunolindal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Falzarano, Matt Frank
Jun 16, 2023 -

Subaru World of Newton responded

We are delighted to receive your five-star review! The team at Subaru World of Newton prides itself on our reliable, trustworthy, and fair approach and it means a lot that our valued customers are happy with their experiences. Thanks for choosing us! --Ted Higgins - Service Manager - (973) 579-5000

June 13, 2023

Corey my service advisor was excellent. I left the dealership as there were challenges in the past. I will now utilize the service department here as long as Corey takes care of my car. More

by pomiemommie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Jun 14, 2023 -

Subaru World of Newton responded

We're glad to hear that Corey provided you with excellent service during your visit! It's our goal at Subaru World of Newton to ensure our customers are always taken care of, and we apologize if this was not reflected in your previous visits. If there is anything more we can do to assist you, please feel free to reach out. Best, Ted Higgins - Service Manager - (973) 579-5000

June 06, 2023

Free oil changed and nail in tire. Staff was friendly the dealership on the tire was gauging told me I had to get a new tire. Took it to my mechanic and he took the Nail out and repai More

by PJC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I would give the staff a 5 they don’t control the pricing
Jun 07, 2023 -

Subaru World of Newton responded

We're sorry to hear that your recent visit did not match up with our usual high standards, and we apologize for any miscommunication about the needed tire repair. We strive to be competitive with industry pricing, but I will make a note of your concern. We'd appreciate the chance to further discuss these concerns and see how we can assist you moving forward. Please reach out to me at your convenience. Thank you, Ted Higgins - Service Manager - (973) 579-5000

Jun 08, 2023 -

PJC responded

Hi The tire is fine. 19.19 to repair apposed to the few hundred dollars you quested me. By the way we drove to Cooperstown NY a three hour drive last weekend. No issues. Not sure if I can trust taking my car their for service.

June 03, 2023

They scheduled me quickly when I called and everyone was responsive, attentive, friendly and professional More

by Epf616
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desk representative
Jun 05, 2023 -

Subaru World of Newton responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the Subaru World of Newton team. Drive safely, and we hope to see you back!

May 26, 2023

I normally take my car to Johnston’s Subaru in Middletown, NY but instead took my 2021 Outback to Subaru World of Newton to have the brakes replaced because Newton had sooner appointments availabl More

by 21outbackpremium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian F.
May 30, 2023 -

Subaru World of Newton responded

It's wonderful to know we stood out from the crowd! Thanks for trusting Julian and the rest of our service team to ensure your 2021 Outback's brakes were replaced in a prompt and proficient manner. It was our pleasure to provide a loaner vehicle and answer all of your questions. Rest assured, we will always prioritize your satisfaction here at Subaru World of Newton. See you next time! -Ted Higgins - Service Manager - (973) 579-5000

May 18, 2023

Service dept very helpful and Corey was very professional will definitely return for all services More

by Breanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
May 19, 2023 -

Subaru World of Newton responded

Breanna, thank you so much for reviewing Corey and the team at Subaru World of Newton! We appreciate your feedback! Best, Ted Higgins - Service Manager - (973) 579-5000

May 16, 2023

The staff are very nice and up front. The building is very clean. The staff is always very courteous on the phone More

by lauraschmidl60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hunsicker
May 16, 2023 -

Subaru World of Newton responded

Thank you for this kind 5-star review of Subaru World of Newton! We hope to see you again down the road. Best, Chris Dexter - General Manager - (973) 250-7815

May 15, 2023

The Subaru dealership in Newton, Nj is a pleasure to do business with. The service department is prompt and very thoughtful . The customer service is excellent. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Falzarano
May 16, 2023 -

Subaru World of Newton responded

Karen, thank you for the review! We're so glad to hear that you had a successful service experience working with the Subaru World of Newton team. Drive safely, and we hope to see you back again down the road!

May 14, 2023

The staff at Subaru are always pleasant, professional and well versed on the workings of the vehicles. My visit was quick and complete. Always a pleasure. More

by mombaines1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Frank
May 15, 2023 -

Subaru World of Newton responded

We're thrilled to read about your positive experience working with the Subaru World of Newton team! Drive safely and we hope to see you back again down the road!

...
12
...