Subaru World of Hackettstown

excellent Service everyone is very friendly the service writers are very helpful with all questions and concerns . writers are very helpful with all questions and concerns . More

I had the best expeexperience at the Hackettstown Subaru Dealer today. The young employee Tayler was not only professional but he made a special effort to help me with the problems I had with my car. He had Dealer today. The young employee Tayler was not only professional but he made a special effort to help me with the problems I had with my car. He had patience with my broken English abd he was respectful with a 80 years old woman like me. If out there will be many young people like him, this world would be much better. More

Nice service department very comfortable an spacious waiting area.it’s nice when you call the service department you actually can speak directly to someone in the service department and not a central sc waiting area.it’s nice when you call the service department you actually can speak directly to someone in the service department and not a central scheduling department who does not connect you to someone in the service department. Very personal customer service! More

Everyone I’ve dealt with has been amazing. Sally in the service department is exceptional, she calls to schedule needed maintenance and will let you know of any specials. Their team keeps my c Sally in the service department is exceptional, she calls to schedule needed maintenance and will let you know of any specials. Their team keeps my car running in excellent condition! More

Our salesman, Joe Reynolds, was helpful, courteous, friendly, knowledgeable, and a pleasure to work with. We liked the dealership and all the staff. The manager answered all our questions and provid friendly, knowledgeable, and a pleasure to work with. We liked the dealership and all the staff. The manager answered all our questions and provided positive input. We are happy with our new Subaru. More

The staff at this dealership are some of the best I haver ever dealt with. ever dealt with. More

This dealership is always able to provide great care to my car with fantastic customer service! my car with fantastic customer service! More

We love our 2018 Subaru Legacy. Bar far one of the best cars we've ever had. It was needing a minor factory repair. We spoke with Jack in the service department of Subaru World of Bar far one of the best cars we've ever had. It was needing a minor factory repair. We spoke with Jack in the service department of Subaru World of Hackettstown. He scheduled an appointment that was convenient for our busy schedules. We needed a loaner for a couple of hours. (They were very busy that morning and clearly out of loaner cars.) Jack loaned us his personal demo car. The repair was fully covered under the extended warranty. It was complete in half the time Jack expected The experience of dealing with other service centers has been a nightmare at times. Jack and his team were an exceptional diversion into the meaning of "Customer Service" A phrase that too often means little today. The car is, and has been, a pleasure to drive. You can't ask for more than that. Overall this was a SIX STAR event! Thank you for caring and going the extra 2 miles. More

Excellent customer service provided by Jack Dungan in the service department. Explained in detail the services being done to my Outback and answered any questions I had. Went above and beyond! service department. Explained in detail the services being done to my Outback and answered any questions I had. Went above and beyond! More

Everyone is pleasant and informative. A detailed explanation is given on why and how everything is going to happen A detailed explanation is given on why and how everything is going to happen More