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Subaru World of Hackettstown

Hackettstown, NJ

4.8
162 Reviews

364 US-46

Hackettstown, NJ

07840

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Showing 162 reviews

February 26, 2024

The staff was extremely courteous during check-in and kept me informed on the progress of the service I had requested. The actual servicing was prompt and accurate. My vehicle was washed and my personal More

by ljturse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrys Mulligan
Feb 26, 2024 -

Subaru World of Hackettstown responded

We appreciate the positive feedback, ljturse! We're glad to know you had such a great experience working with our team at Subaru World of Hackettstown. Keeping your vehicle in top shape is always our priority. Here's hoping we see you again in the future! Thank you, Robert Cohen - Service Manager 201-566-4776

February 25, 2024

Great customer service. Service Advisors are courteous and very responsive to the needs of the customers. More

by prp522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dugan, Matt Olivio, Sally, Chrys Mulligan
Feb 26, 2024 -

Subaru World of Hackettstown responded

We're glad to know you had a positive experience with our service advisors at Subaru World of Hackettstown. We always aim to be responsive and courteous, so it's great that we have hit the mark for you! Robert Cohen - Service Manager - 201-566-4776

February 23, 2024

Sales person was great made it very easy financial person explained every thing making it an easy transaction More

by Bones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chrys Mulligan
Feb 23, 2024 -

Subaru World of Hackettstown responded

We're glad to know that our team at Subaru World of Hackettstown made your car buying experience smooth and easy. We strive for clear communication in every transaction, so it's great to see we hit the mark with you! Lee Darwish - General Manager - 973-859-1163

February 21, 2024

From start to finish everyone throughout the process is friendly, knowledgeable and thorough. They are consistent. More

by Robert Marks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali, Sally, Joe 5 stars
Feb 21, 2024 -

Subaru World of Hackettstown responded

Robert, we're delighted to know you had a positive experience at Subaru World of Hackettstown. Thanks for acknowledging our friendly and knowledgeable team! Take care, Robert Cohen - Service Manager - 201-566-4776

February 20, 2024

Got towed in with an emergency , Alison got me up & running and back on the road within 30 minutes. The service was excellent !!! More

by Billc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison
Feb 20, 2024 -

Subaru World of Hackettstown responded

We're glad to know that Alison and our team at Subaru World of Hackettstown were able to assist you promptly during your emergency. Thank you for sharing this positive review! Safe travels ahead!

February 20, 2024

The service representative was polite, helpful, and knowledgeable. My questions were answered on the service was excellent. More

by LuluLucille36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Chrys Mulligan
Feb 20, 2024 -

Subaru World of Hackettstown responded

We're glad to know you had a positive experience with our service representative at Subaru World of Hackettstown. We strive for excellent customer service and we appreciate your feedback! Robert Cohen - Service Manager - 201-566-4776

February 19, 2024

Friendly & efficient service. Considering it was a holiday, the wait was reasonable. The car wash was a nice added touch. More

by rdsmith3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack in service
Feb 20, 2024 -

Subaru World of Hackettstown responded

We're glad to know you appreciated our efficient service and the car wash touch at Subaru World of Hackettstown. Thanks for your patience during the holiday rush, we appreciate it! Best, Robert Cohen - Service Manager - 201-566-4776

February 06, 2024

I was very worried when i had to get my 2014 crosstrek towed to suburu of hackettstown. My fears were put to rest, i was constantly updated, things explained, all said and done they kept it affordable. V More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack, Chrys Mulligan
Feb 06, 2024 -

Subaru World of Hackettstown responded

Liz, we're glad to know that our team at Subaru World of Hackettstown was able to put your worries at ease and keep you updated throughout the process. Thanks for trusting us with your Crosstrek! - Aron Kastell - Service Manager - (973) 859-1156

January 30, 2024

Customer service is of the highest priority at Subaru World in Hackettstown! I bought my Forester Wilderness here and now drive 40 minutes from home for the exceptional service. Everyone is very friendl More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally, Alison, Tony, Lee
Jan 30, 2024 -

Subaru World of Hackettstown responded

Kevin, we're delighted to know you had such a positive experience at Subaru World of Hackettstown. It's great that our team could provide the exceptional service you deserve! Enjoy your Forester Wilderness and thank you for choosing us! Best, Aron Kastell - Service Manager - (973) 859-1156

January 30, 2024

Easy access and friendly service. I had an unexpected problem with my Legacy. I got into the service area within an hour. Problem solved. Very pleased. More

by pmoenterprise62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison
Jan 31, 2024 -

Subaru World of Hackettstown responded

We're glad to know that our team at Subaru World of Hackettstown was able to help solve the unexpected problem with your Subaru Legacy quickly and efficiently. Thank you for sharing this positive review! Safe travels ahead! - Aron Kastell - Service Manager - (973) 859-1156

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