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Subaru World of Hackettstown

Hackettstown, NJ

4.8
162 Reviews

364 US-46

Hackettstown, NJ

07840

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Showing 162 reviews

April 19, 2024

Work was done, professionally and on time at a fair price with coupons. And they washed the car as well! More

by Bahmer555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Apr 19, 2024 -

Subaru World of Hackettstown responded

We're glad to know you had a positive experience with us at Subaru World of Hackettstown! We strive for professional service and fair pricing. Thanks for the review, and we hope your car is sparkling clean now! -Subaru World of Hackettstown - Management - (908) 509-9000

April 19, 2024

The service team reviewed my concerns and provided solutions to meet my auto repairs with costs and rational. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dungan
Apr 21, 2024 -

Subaru World of Hackettstown responded

Michael, we're glad to know our service team at Subaru World of Hackettstown was able to address your concerns and provide effective solutions. We appreciate the positive feedback! Carlos Inoa - General Manager - 908-594-5995

April 19, 2024

I was very pleased with Jack he was professional and courteous. I was also pleased with Sally. But I have to say the phone service was a little disappointing. Not being able to speak with someone was a More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack in service and Sally, Chrys Mulligan
Apr 19, 2024 -

Subaru World of Hackettstown responded

We're glad to know that Jack and Sally provided you with a great experience at Subaru World of Hackettstown. We appreciate your feedback about our phone service - we'll definitely take it into consideration as we aim to improve all aspects of customer interaction. Thanks for the review!

April 18, 2024

Easy service experience. Dropped my car off in the morning before work and picked it up later in the afternoon. Quick and easy. More

by TreesBreeze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dungan
Apr 18, 2024 -

Subaru World of Hackettstown responded

We're glad to know that you found our service quick and easy at Subaru World of Hackettstown. We strive for convenience! Thanks for the positive feedback. Best, Subaru World of Hackettstown - Management - (908) 509-9000

April 14, 2024

The staff are always professional and friendly. They are also very personable by greeting you by your name when you arrive. This team never disappoints when servicing your vehicle. They give you u More

by Subieee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally and Jack always greet you with a warm smile and are truly appreciative and genuine employees.
Apr 15, 2024 -

Subaru World of Hackettstown responded

We're delighted to know that our team at Subaru World of Hackettstown has been able to provide you with such great service! It's wonderful hearing how Sally and the rest of the crew have made your visits worth the drive. We appreciate your support, thank you for choosing us for all your vehicle needs!

April 13, 2024

So far, all of my contacts with this dealership have been positive. I have been pleased with service department who seem to go out of their way to make sure things go smoothly. More

by Ruckus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sadly, I don’t recall the names- but that’s on me…. Not the dealership!
Apr 15, 2024 -

Subaru World of Hackettstown responded

We're delighted to know that you've had positive experiences with our service department at Subaru World of Hackettstown. We aim for smooth and efficient service every time!

April 05, 2024

It’s like having a family member in the car business… I will never go anywhere else whether it’s to purchase a car or you have it. Serviced …. Always clean always welcoming and extremely professional, well More

by Mags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dungan
Apr 05, 2024 -

Subaru World of Hackettstown responded

We're overjoyed to be your go-to for all things automotive! It's great to know that you've found our Subaru World of Hackettstown team welcoming, professional, and friendly. Thanks for the review — we look forward to seeing you next time! Carlos Inoa - General Manager - 908-594-5995

April 04, 2024

I always like the Subaru World of Hackettstown promotion offers and their friendly staff. Also appreciated with Matthew’s assistance. He is great. More

by Sub8841261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Olivo
Apr 05, 2024 -

Subaru World of Hackettstown responded

We're so glad to know you appreciate our promotions and friendly staff at Subaru World of Hackettstown. It's great to see that Matthew was able to assist you effectively. Thanks for the review! Carlos Inoa - General Manager - 908-594-5995

April 03, 2024

Ali was helpful professional, proactive and resolved my problem. She made a bad I was having turn out great! More

by dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Apr 04, 2024 -

Subaru World of Hackettstown responded

Dan - We're glad to know that Ali was able to turn your experience around at Subaru World of Hackettstown! We appreciate the feedback and look forward to assisting you again in the future. Carlos Inoa - General Manager - 908-594-5995

March 28, 2024

This review is supposed to be about the experience with the service advisor Ali, who handled the scheduled service on March 26th. I would like that to be a five star rating. More

by mike.krauss
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Mar 28, 2024 -

Subaru World of Hackettstown responded

Mike, we're happy to hear Ali provided you with a five-star service experience at Subaru World of Hackettstown. Thanks for sharing your feedback and safe travels! -Robert Cohen - Service Manager

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