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Subaru World of Hackettstown

Hackettstown, NJ

Overview
Reviews
4.7
207 Reviews
Call Dealership (908) 509-9000
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364 US-46

Hackettstown, NJ

07840

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Showing 207 reviews

June 23, 2023

Great service, very reliable, friendly, and professional. Honest with what needed to be done. Excellent More

by Musashi726
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Alison
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Jun 26, 2023 -

Subaru World of Hackettstown responded

We're so glad to hear that you had such a positive experience at Subaru World of Hackettstown! Thank you for taking the time to share your feedback. We appreciate your kind words and look forward to serving you in the future. Have a great day! - Aron Kastell - Service Manager - (973) 859-1156

June 21, 2023

I wouldn’t take my Legacy anywhere else to get service. Always get fair pricing and treated well. The staff there go out of their way to help you out. Sally always gets me an appointment when needed as More

by Lwsweet
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sally, Matt, Chrys Mulligan
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Jun 22, 2023 -

Subaru World of Hackettstown responded

Thank you for reviewing us! We are so glad to hear that you are so confident in Sally, Matt, and the Subaru World of Hackettstown team to get the job done. Drive safely, and we hope to see you back again down the road!

June 20, 2023

Excellent service, great facility lovely staff I would recommend to all my friends in the surrounding areas More

by Matt
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chrys Mulligan
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Jun 21, 2023 -

Subaru World of Hackettstown responded

Thanks for the kind words, Matt! We appreciate your recommendation and are here to help whenever you or your friends need us. Have a fantastic day! Aron Kastell - Service Manager - (973) 859-1156

June 19, 2023

I was informed that they will no longer honor the free oil changes for as long as I own the car because they changed ownership. That was one of the perks of buying such an expensive car and was in the con More

by Theblacks31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrys Mulligan
Report | Print
Jun 20, 2023 -

Subaru World of Hackettstown responded

I'm sorry to read this feedback. We value our customers and their satisfaction, so I would appreciate the opportunity to discuss this further with you. Please reach out to me at your convenience. Thank you, Aron Kastell - Service Manager - (973) 859-1156

June 17, 2023

All around exceptional! The entire team makes it so easy to do business with them. Highly recommend. More

by Kericampbell625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Sally and Jack
Report | Print
Jun 19, 2023 -

Subaru World of Hackettstown responded

We're so glad to hear that you had an exceptional experience with our team at Subaru World of Hackettstown! Thank you for recommending us. We appreciate your support and hope to see you back!

June 11, 2023

Always kind courteous with fast service. Great team that makes servicing your car convenient. Excellent communication. More

by Jimfurg5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally and Ali in service.
Report | Print
Jun 12, 2023 -

Subaru World of Hackettstown responded

We're so pleased to see you had a fantastic experience with our team here at Subaru World of Hackettstown, Jim! We appreciate your kind feedback and look forward to seeing you again in the future. Safe travels!

June 05, 2023

The service supervisor was very good. Today was my first time in subaru of Hackettstown. More

by Mospizza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service supervisor
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Jun 08, 2023 -

Subaru World of Hackettstown responded

Thank you for stopping in at Subaru World of Hackettstown and leaving us a review! I am happy to hear you had a good first visit. See you next time, Aron Kastell - Service Manager - (973) 859-1156

June 01, 2023

Oregon experience very happy with my purchase the sales lady Lisa DeLuca was very informative and worked very well with me I'm very pleased More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa DeLuca was very informative easy to work with and she was a great help in helping me to make my purchase
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Jun 01, 2023 -

Subaru World of Hackettstown responded

Dave, we're over the moon Lisa could be the ideal salesperson for you! Thank you for choosing Subaru World of Hackettstown for such an important purchase. Drive safe and take care! John Pearce - General Sales Manager

May 30, 2023

My service experience there this past week was perfect! They definitely have their act together and I highly recommend the whole team ! More

by dgellman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Dungan
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May 31, 2023 -

Subaru World of Hackettstown responded

Thank you so much for this 5-star rating of Subaru World of Hackettstown! We truly appreciate your business! Best, Aron Kastell - Service Manager - (973) 859-1156

May 23, 2023

horrible customer service, would never want to come back here. I would rather drive 45 minutes to an hour to Newton Subaru then go here. More

by Shirin Rajan-Virani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew, Chrys Mulligan
Report | Print
May 23, 2023 -

Subaru World of Hackettstown responded

Shirin - We pride ourselves on delivering excellent customer service and communication, so it's upsetting to hear that we let you down. We would appreciate the opportunity to learn more about your visit and discuss how we can make things right moving forward. Please contact me at your earliest convenience. Thank you, Aron Kastell - Service Manager - (973) 859-1156

May 27, 2023 -

Shirin Rajan-Virani responded

First of all, the service advisor didn't ask me who I was, I said I'm really early and then "assumed" I was the customer that was scheduled at 3p because I am brown and called me that person's name who was Indian. Then the woman at the end said no that's not her, she hasn't been here before. Then went on to saying, "oh, ok, what's your name?" Secondly, I was there for TWO HOURS, when I go to Newton Subaru, I'm in and out in no more than 45 minutes, and I'm continuously kept in loop as to what's going on. And before they wrap up, they come talk to me and tell me these are items that need attention, do I want to have it taken care of now or should they make another appointment. With your service advisor, he came to me at the TWO hour mark and said I was done. Third, I never agreed to a tire rotation, it was added onto my bill!! I'm already paying $99.99 for an oil change, and then was charged $39.99 for a service I didn't ASK for. when I told him that this is not a service that I agree to, he got annoyed with me and said fine just pay the $99.99. On the check off sheet that is given at the end of a service, I had a lot of RED FLAGS that needed attention, new brakes, cabin and engine filters needed to be changed. My kids are always in my car with me, and for me to drive around with all these issues, is just negligence, the whole point of you guys doing a check at the end of the service is to make sure that that car is safe for the customer to drive, and your department failed at that. Now, my car is sitting in Newton, and because of everything that has to be done to it, I will not be getting my car back until Tuesday or Wednesday. Long story short, I'M NEVER COMING BACK, first impressions are always the last impression, your department was sloppy.

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