Subaru World of Hackettstown

Came in for an oil change and tire rotation, but I informed service of a clunking sound in the front end. They found a bad tie rod. They had the part in stock, and had it replaced in a very quick time informed service of a clunking sound in the front end. They found a bad tie rod. They had the part in stock, and had it replaced in a very quick timeframe. I’ve always had a good experience at Subaru World of Hackettstown in the 8 years I’ve owned an Outback. More

Easy to schedule appointments. Service people knowledgeable and courteous. Salesman, Joe, always greets me and we have a good “catch up” chat. Service people knowledgeable and courteous. Salesman, Joe, always greets me and we have a good “catch up” chat. More

Overall the team at Subaru in Hackettstown will go above and beyond to make the car buying experience friendly, accommodating, and at a fair price. Thanks to all! Highly recommended! Kevin McDonough and beyond to make the car buying experience friendly, accommodating, and at a fair price. Thanks to all! Highly recommended! Kevin McDonough More

Sales folks were up front and very polite. I would recommend this specific Subaru dealer in Hachettestown I would recommend this specific Subaru dealer in Hachettestown More

Going the extra mile I live about an hour away from this dealer but every time I need major service I come here. Everyone is very polite and professional. The place is very comfortable, clean and plenty of dealer but every time I need major service I come here. Everyone is very polite and professional. The place is very comfortable, clean and plenty of tables where I can get some work done. The front desk people are awesome every time. I came here to have my touch-screen looked at since it went black after changing the battery. I had read that this happens sometimes when the battery is replaced. However the techs said it wasn't the battery and the cost was going to be pretty high. Matt came over and was reluctant to give me the bad news. After speaking to me about the cost he said he would try to see if Subaru could help out. He said it was hard for anyone to have this huge bill right before the holidays. Just the intention was great but 10 minutes later he comes with the amazing news that Subaru would cover most of the cost! I almost hugged the kid for his help! The other dealership where I had an oil change & the battery replaced basically told me the cost and either take it or leave it. Matt didn't have to do this yet he went the extra mile to get me some help. Sometimes people do acts of kindness and have no idea how much they can make someone feel good. Matt, thank you! Listening to music in my Forester is my therapy. It helps me forget about everything that's going on in my life. I was going to have to wait to get this done in a couple of months but you gave me the best Christmas present! Happy Holidays & God bless you kid! More

Matt our service tech has always our best interests involved when repairs are required. Love the new owners. involved when repairs are required. Love the new owners. More

Excellent service department, very professional and reliable. Keep in contact about status of repair and when it will be done reliable. Keep in contact about status of repair and when it will be done More

Went to this dealership for the first time having moved to the area recently. It’s easy to access, the staff are friendly and the appointment was honored on time. They also didn’t try to “upsell” me on unn to the area recently. It’s easy to access, the staff are friendly and the appointment was honored on time. They also didn’t try to “upsell” me on unnecessary services whichwas much appreciated More

Very good service. Really recommend everyone very helpful and friendly explaining the process and how they can be helpful in this process Really recommend everyone very helpful and friendly explaining the process and how they can be helpful in this process More

This is my go to service center. Alison in the service desk is friendly, efficient, and a great smile. I had my oil changed and tires rotated and out within 90 minutes. I like the c Alison in the service desk is friendly, efficient, and a great smile. I had my oil changed and tires rotated and out within 90 minutes. I like the complimentary car wash even if I do the windows again at home. The coffee and water is a nice perk. I recommend this center. More