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Subaru World of Hackettstown

Hackettstown, NJ

Overview
Reviews
4.8
162 Reviews
Call Dealership (908) 509-9000
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364 US-46

Hackettstown, NJ

07840

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Showing 162 reviews

October 18, 2023

This service department is one of the best. Courteous and friendly. Won't go anywhere else for service! More

by heidisk8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison in Service Dept.
Report | Print
Oct 18, 2023 -

Subaru World of Hackettstown responded

Heidi, we're delighted to know you had such a positive experience with our service team at Subaru World of Hackettstown! Your loyalty means the world to us. We appreciate your review and look forward to seeing again you next time! Thank you, Aron Kastell - Service Manager (973) 859-1156

October 17, 2023

Matthew was courteous and professional! A fine addition to the Subaru team. Excellent experience, overall! More

by eleanorcarducci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew, Chrys Mulligan
Report | Print
Oct 17, 2023 -

Subaru World of Hackettstown responded

Eleanor, we're delighted to know Matthew provided you with a top-notch experience at Subaru World of Hackettstown. Thanks for your kind words and support! -Aron Kastell - Service Manager - (973) 859-1156

October 16, 2023

My salesperson was Lisa, she was amazing. Very professional and informative. The whole process of buying my new Subaru was great. I would definitely recommend this dealer. More

by Nancylong15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa , Chrys Mulligan
Report | Print
Oct 16, 2023 -

Subaru World of Hackettstown responded

We're so glad to know that Lisa and our team made your vehicle purchase go smoothly at Subaru World of Hackettstown. Thanks for recommending us, we appreciate it!

September 16, 2023

Matthew explains everything that needs to be done and gets it done quickly. He is very polite and and nice to work with. More

by spidermcgider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Report | Print
Sep 18, 2023 -

Subaru World of Hackettstown responded

I am glad to know that Matthew provided you with a great experience at Subaru World of Hackettstown! My team appreciates your feedback and looks forward to serving you again. Take care, Aron Kastell - Service Manager - (973) 859-1156

September 13, 2023

They were extremely friendly and helpful. Overall an excellent experience and I recommend them very highly. More

by David f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrys Mulligan
Report | Print
Sep 13, 2023 -

Subaru World of Hackettstown responded

Thanks so much for this generous recommendation, David! At Subaru World of Hackettstown, we always aim to provide our customers with noteworthy experiences and we hope to work with you again in the future. Happy driving! --Mike Giambattista - General Sales Manager - (908) 509-9000

September 06, 2023

Joe and everyone in the showroom were very nice and attentive to us appreciate it! More

by jaydino243
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Reynolds
Report | Print
Sep 07, 2023 -

Subaru World of Hackettstown responded

We're elated that Joe and the team welcomed you with courteous assistance! Thanks for supporting Subaru World of Hackettstown! Subaru World of Hackettstown - Management - (908) 509-9000

September 05, 2023

Lisa was wonderful! She answered all my questions and took the time to go through all the features in the car. I would definitely recommend her to family & friends. More

by lori
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Finance I don’t remember his name
Report | Print
Sep 06, 2023 -

Subaru World of Hackettstown responded

Lori, we're so glad to know Lisa provided you with such a thorough and helpful experience here at Subaru World of Hackettstown. Thanks for your recommendation! - Subaru World of Hackettstown - Management - (908) 509-9000

September 01, 2023

I do find that getting through to the service department can be difficult sometimes. But the people are very accommodating. More

by Beawishart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Sep 04, 2023 -

Subaru World of Hackettstown responded

We appreciate your feedback and apologize for any difficulties you've experienced reaching our service department. We are glad to know that once connected, our team has been accommodating. If there's anything more we can do to improve your experience, please don't hesitate to reach out directly and I'll be sure to get back to you soon. Thank you, Aron Kastell - Service Manager - (973) 859-1156

August 31, 2023

Ally(Alison) My contact person was Excellent and very helpful! She explained everything and hooked me up with a loaner. More

by Dannl100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison, Chrys Mulligan
Report | Print
Sep 01, 2023 -

Subaru World of Hackettstown responded

We're so glad to know that Alison and our Subaru World of Hackettstown team were able to assist you and provide you with a loaner vehicle! Thanks for your positive feedback and keep us in mind for any future needs. - Aron Kastell - Service Manager - (973) 859-1156

August 27, 2023

The service department of this dealership is always professional and thorough. When I purchased my car, I was offered oil changes for life, and they have stuck by that with a no cost oil change every t More

by moranclan6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alison
Report | Print
Aug 28, 2023 -

Subaru World of Hackettstown responded

We're glad to know that you've had consistent and professional service with us at Subaru World of Hackettstown. It's important for us to uphold our promises, like the lifetime oil changes! We appreciate your trust in our recommendations without feeling pressured. Thanks for sharing this review! Aron Kastell - Service Manager - (973) 859-1156

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