Subaru Santa Monica

Wonderful dealership experience Jeremie sold us our Subaru Outback at Subaru Santa Monica. We made an appointment online to meet with him to discuss different options we were interes Jeremie sold us our Subaru Outback at Subaru Santa Monica. We made an appointment online to meet with him to discuss different options we were interested in with the Outback. It was easy and convenient. Jeremie was so pleasant and easy to work with. He gave us lots of helpful information and options. He didn't try to "sell" us what we weren't looking for. He make the experience a great one, and I highly recommend him as a salesperson. More

In No Man's Land So, the first lease I signed (09/04/16) was approved while I was on the dealership floor and I was told specifically that it had been approved. I then So, the first lease I signed (09/04/16) was approved while I was on the dealership floor and I was told specifically that it had been approved. I then received a letter from Chase Bank stating that the vehicle lease was declined because "VALUE OF VEHICLE IS INSUFFICIENT RELATIVE TO REQUESTED LOAN AMOUNT." I called in and spoke with Samantha, who said that the computer showed that I was approved and that I would need to speak to Richard, who did the deal the day I leased the car. I called Richard, my finance person, repeatedly and he gave me about three different explanations for what happened. Clearly I was not ever told the truth at any time. Ultimately, I had to come into your dealership and re-sign another lease. This was done with Arjahn. He told me that there would be absolutely no problem with this lease. On September 29, 2016, I received written notice from my insurance company that the CA DMV records do not match my submission for insurance as I am not the registered owner. I am subject to state fines and suspension of my driving privileges. In addition, as my first payment would be due October 4, 2016 and I have received nothing in terms of an account number or payment information, I called Subaru Motors Finance this morning to make inquiry. I was told that there was nothing whatsoever in their system and as far they know, I have no lease. Further, I have had no less than 4 hard credit inquiries because of all of this, which has negatively impacted my credit. Indeed, there has been a 40 point drop in 25 days. 1 inquiry from your dealership, two from Chase, and one, inexplicably from Good Son SM, LLC. (Who is that ? I have never heard of them and certainly never authorized them to access my credit report.) I have already sold the vehicle I had and have detrimentally relied on your dealership and the representations made. I have lost sleep over all of this, am very upset and have lost time from work. For example, I bill by the hour in my job and lost significant money when I came in to re-sign after waiting and waiting for Arjahn to be available, only then to hear from him that he's the one that has to clean up the messes of everyone else and that they just left my folder on his chair to deal with. Apparently, he failed to properly do so. More

It far surpassed my expectations. I had not purchased a new car since 1982 and was a little apprehensive but Maria Cerceda was wonderful! She was knowledgable and kind and really went I had not purchased a new car since 1982 and was a little apprehensive but Maria Cerceda was wonderful! She was knowledgable and kind and really went the extra mile to ensure that our experience was excellent. And I LOVE my new Suburu Forester. More

Maria Cerceda got me what I wanted, A great deal and car! Maria Cerceda in sales provided me with excellent service! She took the time and test drove with me the Crosstrek and two different Forester's. She p Maria Cerceda in sales provided me with excellent service! She took the time and test drove with me the Crosstrek and two different Forester's. She provided me with all the info I needed to make my decision. She was very helpful and patient with me. I did not feel rushed by her.. I highly recommend you go see her and see what they have to offer.. I ended up leasing a 2017 Forester XT Touring fully loaded.. Thanks Maria for helping me find an awesome vehicle and at a great price! I'll be back in 3 years for a new one! More

Excellent Customer Service All the staff from service, sales, and finance were extremely knowledgable and helpful with every step of the process. Buying your first new car is a All the staff from service, sales, and finance were extremely knowledgable and helpful with every step of the process. Buying your first new car is a daunting task but the team at Santa Monica Subaru, specifically William Kaufman, was outstanding in his diligence and efforts to make me feel happy with making such a substantial financial choice. I would highly recommend Santa Monica Subaru and William Kaufman to my friends and family if they are looking to purchase a Subaru! Sincerely, Jason Arkin More

High expectations met My family has a long history and experience with Subaru. William Kaufman @ Subaru Santa Monica exceeded our expectations with his product knowledge an My family has a long history and experience with Subaru. William Kaufman @ Subaru Santa Monica exceeded our expectations with his product knowledge and helpfulness through purchase. Congrats William. More

Desired vehicle at the right price I shopped for a Forester on line and was answered by five Subaru dealerships, including Santa Monica Subaru. Three stated that they had the specified I shopped for a Forester on line and was answered by five Subaru dealerships, including Santa Monica Subaru. Three stated that they had the specified vehicle in stock. The result was that Santa Monica Subaru really did have the right vehicle, and at a very fair price. Jefferey Marcus and Seth Chadwick were my contacts and both could not have been more helpful. Chad gave a comprehensive tutorial and intelligently answered all my questions. Additional questions after I drove away were readily answered by Seth via his mobile phone. As automobile dealerships go, and I have dealt with several, Santa Monica Subaru is at the top. More

AMAZING I had a very specific model, trim, color and interior that I wanted and I checked out Subaru's and Subaru dealers all over Southern California. It wa I had a very specific model, trim, color and interior that I wanted and I checked out Subaru's and Subaru dealers all over Southern California. It wasn't until I talked to Frank and Maria at the Santa Monica Location that they went above and beyond to get me the exact car I wanted and didn't try to push any additional features that I did not want. When I say above and beyond, I mean they found and brought my car all the way from San Diego for me! Exceptional team and service!!! More

LA Car Guy & Subaru Santa Monica The dealership was recently purchased by LA Car Guy, and although they went through some trouble initially, they are making efforts to improve the lev The dealership was recently purchased by LA Car Guy, and although they went through some trouble initially, they are making efforts to improve the level of service. LA Car Guy also owns Subaru Pacific. The guys over there are great, and I know that same level of excellence can be extended to Santa Monica Subaru with time. More

Very Satisfied No pressure sale nicely concluded at Subaru Santa Monica. My salesperson Elin Buskhe was very knowledgable and helpful throughout the process. I sho No pressure sale nicely concluded at Subaru Santa Monica. My salesperson Elin Buskhe was very knowledgable and helpful throughout the process. I shopped at least 6 Subaru dealers and got the best price and best service here. More