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Subaru Pacific
Hawthorne, CA
308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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308 Reviews of Subaru Pacific
April 26, 2018
Couldn’t be any happier!! Two thumbs up!! Job well done! Nothing to complain! My service advisor, Steven Lee, deserves MORE THAN FIVE-STAR review. His efforts toward the problem solving on Job well done! Nothing to complain! My service advisor, Steven Lee, deserves MORE THAN FIVE-STAR review. His efforts toward the problem solving on my car was excellent! Thanks again! More
by Desertsunflower
Employees Worked With
Steven Lee
April 16, 2018
Honest and good at their job I had issues w my 2014 forester, and begrudgingly took it to a Subaru dealer in Van Nuys, CA. After the 150 inspection fee, the rep told me that they I had issues w my 2014 forester, and begrudgingly took it to a Subaru dealer in Van Nuys, CA. After the 150 inspection fee, the rep told me that they needed another 430 to further investigate the hard code that the computer was throwing. Long story short, I refused, took it to Subaru Pacific, and they repaired what was actually wrong with my car. It needed an oil change and an injector flush. That was it, no hard codes etc. They also replaced front end bushings (be nice if they wouldn’t need replaced at 50k, but that’s a fix Subaru needs to address) and they replaced hoses filters etc. The car is running beautifully. I recommend these guys wholeheartedly. They’re communicative and talented. More
by Grant
Employees Worked With
John Jacinto
April 12, 2018
Easy pleasant experience After seeing a car online, I asked for more information. Jim Nielsen responded quickly and we set up an appointment. He was great-bought the car! After seeing a car online, I asked for more information. Jim Nielsen responded quickly and we set up an appointment. He was great-bought the car! More
by Sue
Employees Worked With
Finance gentleman
April 11, 2018
Friendly service I purchased my first Subaru earlier this year at a different dealership but decided to take it into Subaru Pacific to have it serviced. Erick Rodas wa I purchased my first Subaru earlier this year at a different dealership but decided to take it into Subaru Pacific to have it serviced. Erick Rodas was very polite and friendly from the moment I pulled up and my car was done within the time frame I was told. More
by Annimal18
Employees Worked With
Erick Rodas
April 09, 2018
Good service, but Dropped my car off for a recall service. The associate, Erick Rodas, who helped me was communicative and easy to work with. My only problem with the j Dropped my car off for a recall service. The associate, Erick Rodas, who helped me was communicative and easy to work with. My only problem with the job was that when I got my car back, my inside compartments had been picked thru. Now they clean the car after the service, but not the inside and yet my arm rest compartment had been totally picked thru with a bunch items pulled out and placed throughout the car. I don’t think they took anything but it didn’t make me feel great knowing someone felt inclined to really dig thru my car. More
by FrustratedForesterOwner2013
Employees Worked With
Erick Rodas
April 09, 2018
Excellent service from Carlo Lavarello Our experience was excellent Carl Lavarello was our salesman he was very friendly, knowledgeable and very up front. He made us feel at ease with the w Our experience was excellent Carl Lavarello was our salesman he was very friendly, knowledgeable and very up front. He made us feel at ease with the whole process of getting a new car. His sales manager Sean Sullivan was amazing and accommodating to what our need were. We love our new Outback 2018 and recommend this dealership. Proud to be a new owner of a Subaru! More
by Stacy76
Employees Worked With
Carlo Lavarello, Sean Sullivan
April 08, 2018
Great service They pretty much took care of everything. All I had to do was schedule a drop off. They said it would take more than 4 hours for service but finished They pretty much took care of everything. All I had to do was schedule a drop off. They said it would take more than 4 hours for service but finished in 2.5 hours. Great service from John Jacinto. More
by Pogi
Employees Worked With
John Jacinto
April 03, 2018
Basic car service Generally efficient; this was my second service for a new car. I set apt online the day before, got email & text confirmation. At dealership on day of Generally efficient; this was my second service for a new car. I set apt online the day before, got email & text confirmation. At dealership on day of service, had to wait a bit before checked in. Once checked in all good. Ovy ordered an uber to drop me off and pick up, fast & efficiently! Service took longer than expected due to some service backups & a car wash machine that was down. But this was possibly due to high volume appts on a holiday weekend. Overall their service center is very good. More
by motoR1187
Employees Worked With
Ovy
March 30, 2018
Service with Steven Lee Needed immediate assistance with some warning lights that came on the dash. Steven Lee from service made it happen. He was able to have the car bac Needed immediate assistance with some warning lights that came on the dash. Steven Lee from service made it happen. He was able to have the car back to me the same day. Thank you so much Steve!!! You rock~ More
by abby1313
Employees Worked With
I did not work with James, but it's making me chose one? , James Hartzberg
March 29, 2018
Good Customer Service Excellent customer service and repair job. My service rep., John Jacinto, was wonderful; he took the time to research my coverages, and oversaw a pro Excellent customer service and repair job. My service rep., John Jacinto, was wonderful; he took the time to research my coverages, and oversaw a prompt repair, making sure to call me to discuss options. I was able to make it to work after getting the repair done, and really appreciate the friendly, thorough and prompt service I received from John Jacinto and the folks in the service department. More
by Subaru driver
Employees Worked With
John Jacinto
