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Subaru Pacific

Hawthorne, CA

3.7
308 Reviews

14700 Hindry Avenue

Hawthorne, CA

90250

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308 Reviews of Subaru Pacific

June 06, 2020

AMAZING experience - 45 mins and out with a new car! First time buying a new vehicle. Wanted a Subaru Forester. Emailed Jim Nielsen, received a quote quickly, and contacted him again with other quotes wh More

by DavidLivingstoneReturns
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Nielsen
November 08, 2019

Experience ended on a positive note My experience started off on a sour note. Milad made me believe he knew what he was talking about when he said i would be able to trade in my lease, More

by ktnk1964
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
milad batouli, ozzie visoso, jason kim, brittanie burner
October 23, 2018

“We don’t sell certified cars that have been in accidents”. On October 12, 2018 I was sold a Certified Subaru Forester with 20,242 miles by Subaru of the Pacific. Was told several times by salesman that the ve More

by Richard KJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christian, Mark (finance manager), supervisor of Christian.
Nov 08, 2018 -

Subaru Pacific responded

Richard, we're so disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to our General Manager, James Hartzberg at jameshartzberg@lacarguy.com at your earliest convenience to discuss how we can turn your experience into a positive one.

Nov 08, 2018 -

Richard KJ responded

To Subaru Pacific in reply to your November 8, 2028 response to my rating. I’m not going to waste my time calling your company unless he returns one of my dozen or more calls. They’ve ignored me long enough, and they all have my name, address and phone number, all the paperwork and my money, so if you really want to fess up and take responsibilty try having the common curtesy to simply return my call. I’m not going to continue to waste my time calling call until your dealership starts to act in good faith. Do you treat all your customers this way when they catch you with your pants down, so to speak. When are is your dealership going to decide to act responsible instead of acting like a cheap used car lot in the mid west? You have my contract with my number on it. Use your fingers! Richard

June 06, 2018

Wonderful service John Jacinto met me at my car when I arrived 15 min. before their scheduled time to open. Very helpful, thorough, listened to my concerns, and address More

by Pat911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Jacinto, Jim Nielsen
Jun 13, 2018 -

Subaru Pacific responded

Thank you for your great review about your experience with John. We hope you are enjoying your new 2017 Forester! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 05, 2018

Buy your next Subaru at Subaru Pacific Jeff Sollee introduced us into the Subaru family of vehicles, explained our choices and options at ease as we drove away with an excellent new Impreza More

by CaliPali
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Sullivan, James Hartzberg
May 16, 2018 -

Subaru Pacific responded

We're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Subaru Pacific

May 05, 2018

Great Service With technology the way it is today, practically everything is done online and instantly electronically. The people at Pacific Subaru take the time t More

by Subi Enthusiast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yessenia Cortez, Jeff Sollee, Alex in parts, Kenny Jumps,
May 16, 2018 -

Subaru Pacific responded

Thank you, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

April 30, 2018

Milad Batouli is fantastic! Milad Batouli was an excellent source of information and assistance before, during and after the purchase process! Very up front with financial data a More

by J9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milad Batouli AND Wendy Diep
April 30, 2018

Great Service It is always the same experience when I take my Outback in for service: 1. John Jacinto meets me with a smile. 2. He knows what I want and what serv More

by pce
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Jacinto
April 29, 2018

Crosstrek Showroom was so good clean and neat. Kevin Anderson was so very helpful work on figures that i like knows alot he work with steve and they both really More

by Marlon28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Anderson
April 28, 2018

wonderful experience buying my sons first new car Jim Nielsen did a great job walking my son through his first experience buying a car. He was very informative but not pushy and he learned a lot about More

by ned3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Nielsen
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