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Subaru Of Ontario
Ontario, CA
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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154 Reviews of Subaru Of Ontario
October 24, 2023
First off, let's talk about the warm and welcoming vibe at Subaru of Ontario. They instantly make you feel like a VIP from the moment you step in. And then there's Rocky, the walking Subaru encyclop at Subaru of Ontario. They instantly make you feel like a VIP from the moment you step in. And then there's Rocky, the walking Subaru encyclopedia. This guy is a treasure trove of information. He answered every single question we threw at him with a smile. But it didn't stop there - he gave us the grand tour of every car on the lot. We could not find a question to stump him. Don's expertise and easygoing nature take the anxiety out of the financial process too. I couldn't believe how smoothly it went. It's like he's got a magic wand for financial paperwork. He kept us informed and laughing. I drove the extra hour after a friend had told me about her amazing experience and they were worth the extra drive. First time I was at a dealership and did not feel pressured or like I was being swindled! More
by nancymogy
Employees Worked With
don, rocky
October 16, 2023
Thanks so much Brett Ikari for your help with purchasing of my new 2023 Subaru Forester. Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to m of my new 2023 Subaru Forester. Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Keep up the good work! More
by Truong
Employees Worked With
Brett Ikari
August 28, 2023
Nice and professional family owned dealership. No pressure from my salesman Rocky. He lived up to his recommendation 100%. I absolutely love my Forester!!! Thank you for the opportunity to share No pressure from my salesman Rocky. He lived up to his recommendation 100%. I absolutely love my Forester!!! Thank you for the opportunity to share my thoughts. More
by Susan
Employees Worked With
Rocky
May 19, 2023
Kept getting more and more “ recommendations” for services that I didn’t want. Had to use my key fob to find my own car. No car wash, and didn’t fix plastic part under the car. services that I didn’t want. Had to use my key fob to find my own car. No car wash, and didn’t fix plastic part under the car. More
by mwarren139
Employees Worked With
Nope
February 28, 2023
SHADY & UNPROFESSIONAL! ! I was quoted $489.00 for a side mirror and 1 hr. to install. 1 1/2 hrs. Later Marine (service rep.) Told me bad news "it's going to cost $1,100.00. ! I was quoted $489.00 for a side mirror and 1 hr. to install. 1 1/2 hrs. Later Marine (service rep.) Told me bad news "it's going to cost $1,100.00. WHY? they only ordered only part of the mirror. Then the part they had in stock was broken, now they have to go to San Bernardino to get the part (another hr.) Marine then told me "they got the part and are installing it" then she came & told me the good news...IT'S DONE! SHE IS GOING TO GET THE PAPERWORK TOGETHER and I will be good to go. 45 min later the information guy called my name & said he was helping Marine, she had gone out to lunch?! having to get paperwork together was B.S. it's all computers so print it. Common Curtisy would have been to hand me the bill & apologize for my 1 hour job turning into a 5 hour job. I won't be back!! More
by Jodi4jdrd
Employees Worked With
Marine
February 27, 2023
SHADY. I was quoted $900 for a service then was charged $1600. Just go to Subaru of San Bernardino instead. These fools at Ontario just wanna take your Mon I was quoted $900 for a service then was charged $1600. Just go to Subaru of San Bernardino instead. These fools at Ontario just wanna take your Money. and for some reason (some of the staff members) have the audacity to act arrogant, especially the Service Advisor Donald Doyle. Never in all my years of going to this location have I had a problem. Ontario will definitely get their money out of you by not being upfront about the initial cost, and for this very reason I'm Never going back to SUBARU OF ONTARIO. And I'm telling everyone about my experience of being TOLD ONE THING and having something completely different told to me after. Oh the LIES!! I must say. I do love my car for sure!! And yes I 10 outta 10 recommend buying a Subaru, but not from this location. They need to get it together More
by Candace
Employees Worked With
Service Department
