Subaru Of Ontario

Very Friendly, Knowledgeable, & Helpful Every time I service my Cross Trek here, the service people listen to my questions and tell me exactly what they are going to my car. Every time I service my Cross Trek here, the service people listen to my questions and tell me exactly what they are going to my car. More

Service review I brought my Subaru Forester in for routine maintenance. My service rep. was Brandon Parker and I hope he always will be! Friendly and informative, he I brought my Subaru Forester in for routine maintenance. My service rep. was Brandon Parker and I hope he always will be! Friendly and informative, he had my car done in a little over an hour while I waited. Coffee while I waited. He explained everything and walked me to the checkout desk. This was my third visit and things have only gotten better. More

great service and personal attention fast and efficient service. Marc was extremely helpful and attentive, not just with service but with any concerns or offering help of any kind. will e fast and efficient service. Marc was extremely helpful and attentive, not just with service but with any concerns or offering help of any kind. will enjoy coming here if this level of attention continues. would definitely recommend to anyone. More

great service quick service in and out quickly,no complaints,would highly reccomend. Every one very freindly and helpful. Will continue to use the service for my ve quick service in and out quickly,no complaints,would highly reccomend. Every one very freindly and helpful. Will continue to use the service for my vehicles. More

Worst Dealer Ever I bought a used 07 Yukon from them. 2 weeks into owning it I had to pay $1600 to another dealer to fix the an oil pan gasket leak and a leak from the I bought a used 07 Yukon from them. 2 weeks into owning it I had to pay $1600 to another dealer to fix the an oil pan gasket leak and a leak from the intake manifold. Plus a new battery. The other dealer said this should have been caught on the "inspection" they said they did. When contacted, they said it wasn't their problem since I didn't bring the vehicle to them. Why would I do that when they didn't even catch an oil leak and they're not a GMC dealer. On top of that, it's been two months and I still don't have any DMV paper work. Avoid this dealer at all costs. More

RUDE!!! Go to the Riverside dealer instead. So rude on the phone. Girl acted like she could not be bothered with the call. Got mad at me when she could not find my information in their system. So rude on the phone. Girl acted like she could not be bothered with the call. Got mad at me when she could not find my information in their system. More

Worst service experienced I'm going to start off by letting everyone know, not to bring their subaru here for service. I have lost any and all patience I've had with them. My I'm going to start off by letting everyone know, not to bring their subaru here for service. I have lost any and all patience I've had with them. My car has now been sitting in the back lot for 2 months (today) rotting away in the weather. I brought my vehicle in for a broken pitch stop mount (similar to a motor mount) as well as a possible blown turbo. After fighting with the service manager for two weeks I finally got a rental car. I was told by the service manager I would be notified within a few days what the diagnostic is. About 6 weeks after dropping my vehicle off at the dealership I called subaru of America to find out what the issue is with my car. They stated they would get to me two days later. They did so and stated the motor was just pulled out of my car and they had finally started to work on my car. It's now been 8 weeks and Ontario has yet to contact me with any information since I dropped off my vehicle, and subaru of America has yet to respond to my recent calls/emails. Long story short, my car has been at the dealership for 8 weeks and it has barely just started getting worked on. Not only that, but my vehicle is always kept in my garage out of the weather and regularly washed, my vehicle just had just been freshly painted when I had to take it in for warranty work. To see my freshly painted car rotting away out in the open covered in dirt/dust is absolutely unacceptable. Ps. This is not the first time I've had issues with subaru of ontario's service department. More

DO NOT GO TO ONTARIO SUBARU My sister went here a year ago to purchase a Subaru. They tried to rip her off and over charge her for the car and added in a bunch of hidden fees to My sister went here a year ago to purchase a Subaru. They tried to rip her off and over charge her for the car and added in a bunch of hidden fees to her quote. When she left the dealership to buy from another subaru dealer in Temecula her salesman from Ontario Subaru started texting her rude derogatory messages, calling her names and cussing her out for leaving. I just recently went to Subaru Ontario to test drive the WRX because it is closers to where we live but I made it clear that we were going to buy from somewhere else if I liked the car because of the experience my sister had with them in the past. I sales person assured me that the staff was now different and things are better now at Ontario. We sat down and longer story short nothing has changed. The total they had me down to finance was 56,000 dollars with all kinds of things added in that I did not ask for or want. I have bought and owned 11 cars from various dealerships. Subaru Ontario is by far the worst buying experience. More

Memorable When you stop by Subaru of Ontario be sure to ask for Thomas Park. He is one of the nicest, most passionate salesperson I've met. Due to his great ent When you stop by Subaru of Ontario be sure to ask for Thomas Park. He is one of the nicest, most passionate salesperson I've met. Due to his great enthusiasm I'm much more excited about owning a Subaru. My initial visit was to check out the new BRZ which I had a ton of questions about. I was dead set on making a deal for a Limited BRZ which is a couple thousand more than a Premium BRZ. Thomas broke down key differences between both models and helped clarify that the Premium is the better choice. It's unfortunate that I'm unable to make a deal tonight due to me being way too underwater in my disappointing Corolla :(. When I'm in a better position, I will be back to see Thomas again. Thanks again bud for such a memorable experience! More

Avoid, Avoid, Avoid My experience with Subaru of Ontario started off well but ended badly. Hopefully this review can save you some trouble if you're considering a purchas My experience with Subaru of Ontario started off well but ended badly. Hopefully this review can save you some trouble if you're considering a purchase from this dealer. I sent an online inquiry from one of the car pricing websites and received a response from an internet salesperson at the dealership. We corresponded about pricing and options and she informed me she had two cars in stock, one black and one dark gray. The following is the actual email I sent to her confirming the quote (I've blocked out the pricing): "Also, just so I understand, the quote would be as follows: Legacy 2.5i Premium PZEV = $xxx, Eyesight + Blind Spot Detection & Rear Cross Traffic Alert = $xxx, Leather Seating = $xxx, Total = $xxx." The following is the actual email response she sent back to me (I've blocked out the pricing): "The price you suggested below is correct according to the email quotes that are sent out. The only thing that it does not include which I always mention to my customers is the destination charge of $xxx. So it would be $xxx for the vehicle itself + $xxx for destination = $xxx + $xxx Eyesight, Blind Spot, Rear Traffic+ $xxx for leather = $xxx before taxes and fees." I told her I was happy with the quote and that I'd take the black car. When I showed up to the dealer, the car they had waiting for me had navigation, moon roof, something called rear bumper applique, and a few other options that I wasn't told about, didn't ask for, didn't want, and increased the price significantly. When I pointed it out, they told me I misunderstood the quote. So I pulled up the email chain above. Then they tried to offer me a different car in a different color that I didn't want. When I refused that...surprise, surprise...the sales manager came out. We went around and around and he finally came to the point where he just flat out told me the quote was a mistake and he wouldn't honor it. He was rude and unapologetic about it as well. Do I think this was really a "mistake"? I have no way of knowing for sure, but I did a google search on "car dealer bait and switch" and thought I was reading a recap. I've drawn my own conclusion; you can draw yours. I wish I could direct you to Honest and Ethical Car Dealer X, but I can't. What I can do is save you a trip. If you live in LA and are considering making a trip to this dealer because they offered you a straight-forward, hassle-free quote--what you actually get may turn out to be neither of those things. Stay closer to home. You'll probably still have to deal with shady sales tactics, but at least you won't be subjecting yourself to a few extra hours in traffic to do so. More