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Stykemain Chevrolet - Service Center

Paulding, OH

4.7
576 Reviews
Call Service Center (419) 399-2071

576 Reviews of Stykemain Chevrolet - Service Center

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December 21, 2024

The tire sensor was replaced quickly. Madison was extremely helpful showing me how to reset the digital readout on my Equinox and I was back to work in a half hour. Excellent Service! More

by hopebradford22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 21, 2024

It was a nice place and very nice people you guys are really professionals and I will come back again and I would recommend it to my friends and family More

by santos241960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Stoller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Okuly
4.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Kesler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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December 11, 2024

Always have excellent service and communication however was disappointed that a loaner car was not made available for the several days while service was being done. More

by larryp0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2024

They always take great care of me at Stykemain. They also get me whenever I need it More

by angiecritten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Okuly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2024

Very. Easy to get appointment,in and,out very quick,Brock Stoller very friendly and knowledgeable of my vehicle More

by coakleyh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 23, 2024

They work around my schedule each time I need an oil change. Great customer service. More

by tagermann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kent Allison
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November 16, 2024

Madison ands Brock were very kind and helpful. I really appreciated the great service I received on my car. More

by lisamarie9169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brock Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 15, 2024

I have experienced nothing but poor communication, customer service, and conflict resolution from the employees and Stykemain Chevrolet. I will never spend another dime at this facility and will recom More

by jkb7389
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Renollet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Stoller
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Stykemain Chevrolet responded

Hello. Thank you for the review. We are truly sorry you feel this way. We would like to take the time to explain what happened so everyone is aware, since your review offered no explanation. First, we admit our service department made a small mistake. The issue you had with your service visit was our fault. And we told you that. We came and picked your vehicle up from your place of employment, both times. You never had to actually come to the dealership. We corrected our mistake immediately and the issue was resolved in 1 day. Because of this, we offered you a complimentary oil change and tire rotation valued at $80 and you declined. Instead you demanded a "inconvenience fee", which we declined. You spoke to Brock and Jesse (Jesse called you moments after you left him a message on his office phone and offered you the oil change and rotation). We did everything possible to correct and compensate for our admitted mistake. After we corrected our mistake, someone that you know or are related to started calling and texting (harassing) one of our sales staff at home after hours.... at night. I asked you, while talking to you on the phone, to make sure that this stops, as the sales person had nothing to do with the issue. In short, we made a small mistake. We corrected the mistake quickly, and also attempted to compensate you for your inconvenience. You declined, while also having someone you know (that person is a local business owner) that has one of our staffs cell number, harass him at home after hours. And now, you left an unsatisfactory review after everything was resolved quickly. There was nothing more that we could do to make you happy and this is where we left it. Again, we are truly sorry for the mistake and hope we have a chance to earn your business in the future. Thank you

October 28, 2024

Made the process as fast and as easy as possible, very friendly staff in every department. More

by price.93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Renollet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Sears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Stykemain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brock Stoller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Okuly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay D- sales
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Oct 28, 2024 -

Stykemain Chevrolet responded

Thanks for the 5 STAR REVIEW!

October 12, 2024

Service was completed as scheduled and I also got a great car wash. Brock was very helpful with a billing question. More

by gene.olwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madison Kesler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Stykemain Chevrolet responded

Glad we could help Gene! We appreciate your continued business!

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