Stokes Kia

Service department CUSTOMER SERVICE SUCKS I took my car into the service department for an appointment that I had previously made ( 1. My appointment was not in the system). After 5pm I receiv I took my car into the service department for an appointment that I had previously made ( 1. My appointment was not in the system). After 5pm I received a call letting me know what the issue was with the car (because I trusted the dealership I signed off on the repairs although the cost was pricey). My service provider, Will, told me that my car would be ready on Friday ( I took it in first thing Monday morning). Although that would put me out for a week- I went along with it. On Thursday, I called to check on the status of my car and was sent on a wild goose chase by Sheila. After being disconnected, I called back to inquire on a warranty that came with my car as I purchased it brand-new from the dealership. I was told that they could not help me with my warranty because the computer system went down and they would call me right back. I never received a phone call that day. The next day I called back speaking again with Sheila, who sent me on another wild goose chase which eventually led to a VM that wasn't set up. I called right back and asked to speak with Will, my service man. She told me he wasn't in and she would leave a msg. I told her that I had been transferred all over the place and that I wanted a update on my car. I didn't leave a msg and headed there. once I arrive in walking in the first face I see was Will's (he was assisting another customer). Heather and a new associate lady (both were very nice) offered to help me but to no avail. When speaking with them the only thing I inquired was "if I purchased a car brand new from the dealership, what warranty come with it". The new associate told Will I was there to see him- after helping the customer he comes to me and flops a paper down in front of me and says "ma'am your car is not under warranty I told you that over the phone and that's why I gave you the price that I did!" Taken aback I told him that was not why I was there. The only thing I wanted to know was what was the warranty. he continued to tell me how my car was not under warranty because of a front end collision causing damage to the vehicle. After he saw I was calm, he began to tell me that he was out of the office for a few day and the car would not be ready until Monday. I expressed my frustrations that no one had called me or returned calls to me in regard to my car not being ready when they told me it would. He apologized and said they would put a rush on the service and it would be ready Monday. on Monday, I called to make sure the car would be ready that is when I was told that the car would not be ready until Wednesday due to parts having to go out of the shop. He gave me a timeline of what was happening and that pacified me simply because it was more info that I had received the week prior. On Wednesday, I called to make sure my car would be ready. Once again I got the runaround and disconnects from Sheila. Finally, I was able to get a guy named Johnny. He told me that Will had already left for the day and he didn't know why I was told Wednesday because the car would not be ready until NEXT MONDAY OR TUESDAY! I am furious that I have been lied to and disrespected by a car dealerships service department! I have never experienced any thing like this and plan to post my rating on every single media outlet possible. More

Customer service is not good. MAKE SURE YOU KNOW YOUR TAXES BEFORE COMING HERE! I purchased a 2015 Optima and not living in SC, they had a challenge calculating the tax for GA. Ult MAKE SURE YOU KNOW YOUR TAXES BEFORE COMING HERE! I purchased a 2015 Optima and not living in SC, they had a challenge calculating the tax for GA. Ultimately, they charged $200.00 more than should have and I cannot get a hold of anyone to help out. I keep leaving messages and nobody calls back and living 2.5 hours away, I cannot just drive there. KIA America is of no help either as they say the dealerships are independently owned. What a shame. More

A+ Experience from an A+ Dealership From the minute I walked into this Dealership I could tell all of the employees number 1 objective was to do what was necessary to gain my business. U From the minute I walked into this Dealership I could tell all of the employees number 1 objective was to do what was necessary to gain my business. Usually the car purchase procedure is like getting your wisdom teeth removed- constant haggling over price,vehicle and leaving either "worn out" or disgusted with high pressure salespeople. This is NOT the case at Stokes Kia! Never once was I pressured into accepting a vehicle I did not want or feeling like I was facing a rapid firing squad of sales, management, and finance personnel. Mark in Finance,Andre in Sales, Brooks the Sales Manager were great to deal with and offered the BEST buying experience I have encountered in over 50 years of auto ownership. Stokes has gained a customer for life. Ed Bishop Loris, SC More

Customer Service I would not recommend this dealership, I bought a brand new 2016 Kia Sorento and had issues with the vehicle. Took the vehicle in to be repaired and c I would not recommend this dealership, I bought a brand new 2016 Kia Sorento and had issues with the vehicle. Took the vehicle in to be repaired and customer service was unacceptable. Treated extremely poorly by service manager and vehicle still not repaired. More