Stokes Kia

The worst service department in SC I highly recommend that you go to Kia country for your service needs. I purchased two brand new vehicles from Stokes Kia, no problem with the sales. H I highly recommend that you go to Kia country for your service needs. I purchased two brand new vehicles from Stokes Kia, no problem with the sales. However as of the recent years since moving to the new location. The service department and staff are the worst. For example I took our 2007 Sorento in for an oil change and strong pulling to the right, also to have the front windshield seal replaced, and the left running board step being very loose in July 2017. Well the old service tech advised me that it would be better to take my vehicle to a company that replaces windshields. He also advised that he tighten the running board the best he could. He also advised that I needed an alignment that's why its pulling to the right. I did went outside with Wendy and asked her why is my running board still shaKing when you grab it. At that time A service rep Wes came out whom was very rude and in fact sling his card at me when I requested it.Well since I'm a 25 year law enforcement officer with the Charleston County Sheriffs office, that did not add up. I took my vehicle to NTB, whom I have a alignment warranty with, and they put my vehicle on the machine and confirmed that it did not need an alignment and provided me with the print out to prove it. NTB said the reason the vehicle was pulling to the right was one tire had 50lbs of air one tire had 20lbs of air and another had 22lbs and 25lbs. After NTB corrected that, my vehicle drove perfectly. I took my print out back to Stokes Kia and spoke with The building manager whom grab the service manager Cleve Mize. I explained to both of them as to what took place. The both of them were very sorry for the treatment. Cleve exact words were Wes is a ----up and is the owners son that he has been trying to help with no success, and that he will be gone soon. They put a new service tech on the vehicle , whom advised that a bracket needed to be fabricated to fix the running board. They did fix it under warranty. Next mess....on 8-23-2017 I brought the 2007 sorento in at 07:30 for a oil change and outside door handle repair quote. I was told by Savannah Williamson that it would cost me around $250.00, and that they did have the part in, she would need to see how long or how much the painting would be. She told me that the part was $90.00 reason being price goes up. Little did she know we already had this repair done back in 2015 for a door handle outside of that same vehicle. I have the invoice it was $198.38 since then and the part was $80.92 since per Stokes invoice. I was told by Savannah that she was leaving my current invoice open until she calls me back with all the details. She also noted that Cleve was in Florida taking care of the services for his mother whom past away. I immediately went to Kia Country and they sold me the same part for $79.38 out the door, I have the receipt in hand. Well first of all Wes is still working their, and as of 9-2-2017 I have yet to hear from Stokes Kia. Our 2016 Kia soul has one more free oil change. I will forfeit that. Because I will never bring my vehicles back to Stokes whom are lest that 5 minutes down the road from our residence. I will take the vehicles to Kia country for here on out, and make future purchases with Kia Country. WARNING GO TO YELP AND READ THOSE COMMENTS, DONT TRUST YOUR VEHICLE REPAIRES WITH STOKES KIA More

Careless Acts toward Customer I was in search of a specific vehicle which Stokes Kia in Goose Creek, S. C. had listed on a website. I called to see is the vehicle was still availab I was in search of a specific vehicle which Stokes Kia in Goose Creek, S. C. had listed on a website. I called to see is the vehicle was still available. The employee of Stokes Kia chatted me up as she checked to see if they still had this particular vehicle. She confirmed to me that in fact they did have a 2017 version of what I was searching for. While she was getting more information from me I informed her that I was from out of town and I would be driving there to get the vehicle. We learned that the drive would be about a 2 hour drive, which I was ok with. We had figured an approximate time that I would be making it to the dealership. She said that she would arrange for a sales representative to be available for the sale of the vehicle when I arrived, and also that she would check in with me as well. Due to downpours of rain in various areas as well as traffic, I arrive 30 minutes later. I was greeted by the receptionist and I let her know of my earlier discussion with the Customer service rep earlier in the day. There was no before hand set-up sales representative for me on arrival. Once there finally was a sales representative he immediately informed me that the vehicle was just sold earlier in the morning. The upsetting part is non-challant oh well attitude of the district manager about the situation. Saying that the buyer was coming since the previous Friday for the vehicle but came that morning with cash in hand. His insensitivity to me telling him I called earlier in the day before my drive to the dealership fell on deaf ears with no apologies at all. Which he didn't know that I had cash in hand as well, but he would've if he tried to look at as a Customer versus oh well you're not important. I would not recommend this establishment to anyone at all. I definitely will not patronize in any future business at all. The nature of the trip was to add to my fleet of transportation business and to build a on going relationship with Stokes Kia on 202 Road Goose Creek, Goose Creek S. C. More

salesman Cleo Babda and finacer Jim Goodyear deceptive I helped my son by cosigning for his loans and the dealer was deceptive by setting up the paperwork incorrectly. Then refused to correct. Deceptive. I helped my son by cosigning for his loans and the dealer was deceptive by setting up the paperwork incorrectly. Then refused to correct. Deceptive. More

Best experience with a dealership EVER!!! Bought a new Forte last year and was so pleased with their friendliness professionalism and efficiency that I went back and got my wife a Sorento. Th Bought a new Forte last year and was so pleased with their friendliness professionalism and efficiency that I went back and got my wife a Sorento. Their service dept is top notch and always efficient and friendly. My Forte gets over 50mpg on the highway and my wife's Sorento has plenty of room for storage and gets excellent mileage as well. Both vehicles have every luxury feature available on new cars. We could not be happier with our purchases and the service maintenance. I would highly recommend Stokes Kia!! They are genuinely the best dealer I have ever dealt with! More

Did not honor rebate Purchased a new vehicle and qualified for a rebate per fine print on Kia website. While signing papers I was told they had to follow up with Kia and Purchased a new vehicle and qualified for a rebate per fine print on Kia website. While signing papers I was told they had to follow up with Kia and would cut me a check after the fact. Fast forward over 2 months later and not one person with management has the decency to return a phone call or email regarding this rebate for which I fully qualify for but never received. Steer clear of this place, it is very apparent they only care about the sale and nothing else. More

Valve Caps stuck When I purchased my car from Stokes new, I also purchased a tire warranty (Thank goodness). I've had to bring my car a time or two for this lol. The l When I purchased my car from Stokes new, I also purchased a tire warranty (Thank goodness). I've had to bring my car a time or two for this lol. The last visit was because I couldn't get my valve stem caps off , they were stuck/corroded on. Although this wasn't covered under my warranty, they did take care of the problem and didn't break any of them YAY! HOWEVER they said if they had needed to replace them, they would have given me a 40% discount! I had both my doggies with me too, so they worked fast and were really polite. My original purchase was an amazing process and our sales rep was Exceptional. More

Awful My husband and I went in 1st time car buyers traded in our vehicle took home a new car same day. A month later they decided to call us saying they cou My husband and I went in 1st time car buyers traded in our vehicle took home a new car same day. A month later they decided to call us saying they could not verify his employment?!? Therefore they needed to take the car back. Isn't thatt something that should have been done before giving us the car to take home. We had all his pay stubs up to date and all information they needed. Well needless to say he switched jobs working for himself and are bank statements were not good enough for them even thougj we were able to make our payments. Very upsetting for my family and I. Horrible way of doing business if you ask me. Thats something that should be done before handing the car to us and waiting a month!?! Ridiculous I will never recommend or go back!!! More

They will work with you Hi my name is Davell i worked with Owen Fussey today, i dont have the greatest credit nor was my trade in worth anything but Owen did everything he co Hi my name is Davell i worked with Owen Fussey today, i dont have the greatest credit nor was my trade in worth anything but Owen did everything he could do to help me and i can tell you the car i trade in wasn't worth no more then 500 bucks but he got me way more for my car and helped me drive off in my new 2014 KIA Forte EX More

All around bad car buying experience & worse service center I am not one to write reviews, in fact this is my first. To start this is my 3rd Kia that I have owned. I loved my Kia Sorrento and my Kia Borrego. Bu I am not one to write reviews, in fact this is my first. To start this is my 3rd Kia that I have owned. I loved my Kia Sorrento and my Kia Borrego. But this experience is the worst I have ever had with any dealership. My step daughter fell in love with a 2013 Kia Forte about a year ago. For starters, the salesman (I don't remember which one anymore) told her that he could qualify her if she had a "co-signer". She of course called her dad and he decided to "co-sign" after a long debate with her and myself. He did not live close and did his part by phone and fax. After having to provide almost a years worth of income verification for my husband, they were approved. We also didn't find out that they way over priced the car. It wasn't until my step daughter went into default on her loan that we found out that he was the primary person on the loan done thru Stokes Kia. When we questioned the sales department they told us that it was the only way to approve the loan. This should have been our first clue that this place is full of nothing but crooks. We ended up having to refinance the car and found out that they had charged her almost $4000 over what it was worth. Less than two months after we resolved our problem above on our own, the step daughter took the car in for problems with the brakes. When you hit the brakes they had a tendency to "stick" to the point that you had to put your foot under the brake pedal to release the brakes. They had the car for a whole day and said there was nothing wrong with the brakes at all and that they could not reproduce the problem therefore they had nothing to look for. The problem continued. When I called them they suggested we change the brakes. We had the brakes changed completely (not at Stokes)- new pads, boots, everything. The problem continued. When I called them again they suggested that we have the brakes bled because there must be air in the line. We had this done (again not at Stokes). The problem continued. I took the car to a service center that specializes in brakes. After they had the car for less than 5 minutes, and this included the tech driving in the parking lot, they concluded it was something wrong with the brake pedal. He wrote up what was wrong, he could fix it for around $500, but suggested taking it back to the dealer as my step daughter had purchased an extended warranty (as I said earlier they took advantage of her at the sale of this vehicle). I took what the tech had written up, their past evaluation where they found nothing, and all the other brake repair receipts to Stokes Kia. Will checked me in around 9am and said he would call us soon to let us know what was wrong. Around 3 in the afternoon no phone call. I called Stokes Kia and Will told me they had not finished checking the brakes. I told him once more that the problem was with the pedal. He said he would check with the tech and call me back. At 5 still no phone call. I called back and was told they were VERY short staffed and that I would get a phone call back. I called another Kia dealership and talked to their service department. They told me to bring the car in and they would check the brake pedal because it does not sound like the brakes have issues. I called Stokes Kia back and told them to get my car ready so I can pick it up. When I got there around 7pm, I was told that they had not finished the diagnostics and they could not find a problem, nor could they reproduce the issue. I told Will to get my car because I had someone else that would fix the problem. As I watched him bring my car to us, I watched the car jerk as it did EXACTLY what I told him was the problem. When I got in the car I noticed that they had not even taken it for a test drive to see if they could reproduce the problem, not even 1/4 mile was added to the odometer. No wonder they could not reproduce the issue, they didn't even try! I strongly suggest not going to this service center! This is my 3rd Kia vehicle. It may be a little out of the way to go to the other dealership in town, but well worth it. When I had issues with my other Kia vehicles, they cared and fixed the problems without trying to get me to do other repairs. I will never step foot into Stokes Kia again and will tell everyone I know the same thing. More