Stivers Ford of Birmingham - Service Center

Brandon was easy to work with & very friendly. We have a service contract & it was super convenient. Highly recommend this service department. We have a service contract & it was super convenient. Highly recommend this service department. More

I have trust in Stivers doing a great job with my repairs but the ball was dropped on my last repair. I received my car on Wednesday and it was having driving issues on Friday night. I had to pay $190.00 to but the ball was dropped on my last repair. I received my car on Wednesday and it was having driving issues on Friday night. I had to pay $190.00 to have it towed home. More

Dealership staff is very professional, they attended to my vehicle very quickly and took care of all my issues. I like the way the express service works, gets the job done very quickly and completely does my vehicle very quickly and took care of all my issues. I like the way the express service works, gets the job done very quickly and completely does everything that is necessary. More

Just a recall and ended up with more problems they they don’t want to fix and pretty much calling me a liar when I said that’s not the way I left ended up having to go to another dealership to get it fixed don’t want to fix and pretty much calling me a liar when I said that’s not the way I left ended up having to go to another dealership to get it fixed. I would not recommend Stivers ford for anything More

Dropped brand new vehicle off on our way out of town on Monday at request of our salesman to have roof rails and trailer hitch mounted (all part of the purchase two weeks before). We told them we we be co Monday at request of our salesman to have roof rails and trailer hitch mounted (all part of the purchase two weeks before). We told them we we be coming back through to pick up the following Sunday. Danielle in service said no problem and she would leave vehicle out front with key fob locked inside since they would be closed and I had the spare. After the frustration of going out of route to get to dealership, we couldn’t find the vehicle out front as promised. We finally found it behind the service department with the roof rails PARTIALLY installed. We contacted our salesman who apologized profusely and promised he would take care of it on Monday. We were contacted on Monday and were told they would deliver the car to our home in Tuscaloosa at 4:00pm. It finally arrived at 7:45pm. I understand things can happen to delay service, but a simple phone call to notify us of the delay is the LEAST Danielle could have done. I do NOT recommend this service department. More

Went in for a recall and got back problems still not fixed waiting on them to pick up car again fixed waiting on them to pick up car again More

Fast, friendly, clean, good coffee, comfortable, spacious, convenient, and they offered to wash my car. spacious, convenient, and they offered to wash my car. More

Stivers Ford has always taken care of my vehicle needs, whether it is a great deal on a new vehicle or providing excellent service when needed. whether it is a great deal on a new vehicle or providing excellent service when needed. More

As a new customer living 30 miles from the dealership I was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Insp was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Inspection" prior to purchase. Brandon Munday was always very polite but ineffective in listening to what I told him. Six weeks into the ordeal he asked me where I bought the vehicle! I made at least 4 trips to the dealership, spent $160 in rental car fees that the warranty claimed were also covered. Jonathan, the service manager told me he would personally take care of my case but always turned me over to someone else. The appointments I made to bring in my truck were ignored and I was given empty promises over and over. I will NEVER recommend this dealership to anyone purchasing a vehicle. I made a request to have the General Manger contact me and was ignored. More