Stivers Ford of Birmingham - Service Center

I’m extremely disappointed with the service department at Stivers Ford of Birmingham. I brought in my brand-new Bronco for a towing receiver hitch installation, and afterward, I discovered that their mechani Stivers Ford of Birmingham. I brought in my brand-new Bronco for a towing receiver hitch installation, and afterward, I discovered that their mechanic had broken several of the plastic clips holding the rear interior trim in the cargo area. To make matters worse, I witnessed the mechanic driving my vehicle aggressively across their parking lot—completely unacceptable behavior for a vehicle I purchased brand new from them. Adding insult to injury, I’ve purchased two new Broncos from this dealership, yet the service department has failed to follow up or address the issue of the broken clips after I reported it to them. As a loyal customer, I expected far better care, professionalism, and accountability. This experience has been incredibly disappointing. More

Service was very quick. The rep at the front was very nice. Appointment was easy to make. The rep at the front was very nice. Appointment was easy to make. More

Two hours for an oil change with an appointment. And a for the complimentary car wash.l they had for some reason opened my rear window. So they had to clean up the water inside the car. Then when I And a for the complimentary car wash.l they had for some reason opened my rear window. So they had to clean up the water inside the car. Then when I left the car was driving really strange. Called, I was transferred from quicklane to the service department where nobody answered. I called quicklane back again numerous times and nobody answered. Then left a voicemail and nobody called me back. I have lost all trust with this service department. We will not be coming back. More

The person who helped me was great. I’m sorry I don’t remember his name. I’m sorry I don’t remember his name. More

Brandon is the best service writer I’ve had the opportunity to work with. He goes over and beyond to make sure I’m satisfied everytime. opportunity to work with. He goes over and beyond to make sure I’m satisfied everytime. More

Cassandra was very professional and helpful in assisting me to get me truck oriblems soved me to get me truck oriblems soved More

Service tech Luke was great. Kept me informed. No surprises. Very happy and would recommend. Kept me informed. No surprises. Very happy and would recommend. More

They kept good communication with me on the process of my vehicle. I had to wait for a loaner for a while though vehicle. I had to wait for a loaner for a while though More

Good good good good good good good good good good and good and better than gooo good and better than gooo More

We were given great service! We will be back! The customer service rep was very accommodating! We will be back! The customer service rep was very accommodating! More