Stivers Ford of Birmingham - Service Center

Just a recall and ended up with more problems they they don’t want to fix and pretty much calling me a liar when I said that’s not the way I left ended up having to go to another dealership to get it fixed don’t want to fix and pretty much calling me a liar when I said that’s not the way I left ended up having to go to another dealership to get it fixed. I would not recommend Stivers ford for anything More

Dropped brand new vehicle off on our way out of town on Monday at request of our salesman to have roof rails and trailer hitch mounted (all part of the purchase two weeks before). We told them we we be co Monday at request of our salesman to have roof rails and trailer hitch mounted (all part of the purchase two weeks before). We told them we we be coming back through to pick up the following Sunday. Danielle in service said no problem and she would leave vehicle out front with key fob locked inside since they would be closed and I had the spare. After the frustration of going out of route to get to dealership, we couldn’t find the vehicle out front as promised. We finally found it behind the service department with the roof rails PARTIALLY installed. We contacted our salesman who apologized profusely and promised he would take care of it on Monday. We were contacted on Monday and were told they would deliver the car to our home in Tuscaloosa at 4:00pm. It finally arrived at 7:45pm. I understand things can happen to delay service, but a simple phone call to notify us of the delay is the LEAST Danielle could have done. I do NOT recommend this service department. More

Went in for a recall and got back problems still not fixed waiting on them to pick up car again fixed waiting on them to pick up car again More

Fast, friendly, clean, good coffee, comfortable, spacious, convenient, and they offered to wash my car. spacious, convenient, and they offered to wash my car. More

Stivers Ford has always taken care of my vehicle needs, whether it is a great deal on a new vehicle or providing excellent service when needed. whether it is a great deal on a new vehicle or providing excellent service when needed. More

As a new customer living 30 miles from the dealership I was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Insp was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Inspection" prior to purchase. Brandon Munday was always very polite but ineffective in listening to what I told him. Six weeks into the ordeal he asked me where I bought the vehicle! I made at least 4 trips to the dealership, spent $160 in rental car fees that the warranty claimed were also covered. Jonathan, the service manager told me he would personally take care of my case but always turned me over to someone else. The appointments I made to bring in my truck were ignored and I was given empty promises over and over. I will NEVER recommend this dealership to anyone purchasing a vehicle. I made a request to have the General Manger contact me and was ignored. More

Caitlin Roberts cannot be trusted with what she says and will not return her phone calls. will not return her phone calls. More

Sorry to offer this review but maybe it will help prevent someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was s someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was set for 7am. Thursday. Arrive a bit early and within a few minutes, pulled right in. A friendly service rep met me in the service drive and invited me inside to the check-in station to write up my F150 truck repair. I had given details of the needed repair when I made the appointment (an online feature of their website) and asked if while they had it, might it be possible to check the RR tire sensor and a general overall look into anything else that needed attention. I declined the offer for an oil change because it had appx 1K more miles before it was due. After typing the notes into the computer, the rep said: ok I have you all written up and notes for the technician. You will get a call when they have a diagnosis next Tuesday or Wed. (today is Thurs. 7am) At first I thought I misunderstood her. Did you say next Tu or Wed you would take a look at it. yes that is correct. Why is that? What will be happening with it today and tomorrow? Well, we don't have a technician right now and wont have one to look at it until next Tu or Wed. So, let me make sure I understand. I make an appointment - several days in advance, and provide you the details of what the repair need (Heater) is and instead of contacting me to let me know you are unable to even diagnose the issue until next Tu or Wed. you let me drive downtown at 7am just to find out. Well, she said, this starts the relationship and now we have your information in the system but yes we will need to keep your vehicle for several days. Now I was prepared to leave it all day, even all day Friday, but to leave it 5 days knowing a tech would not even be looking at it until Tu or Wed of next week is hard to digest. Has CS come to this? I just don't get it. Why would anyone schedule any repair here if you would need to double check ahead of time to see if they have a tech on site to actually diagnose and repair? Are they short-handed on techs and just trying to cover for the lack of skilled labor or are they just this insensitive to peoples time. I am just an average guy who has purchased probably a dozen vehicles over the years and look forward to trading in my F150 in the not too distant future. But, now I know where I will likely not purchase a new truck. Is this what CS has come to? I guess I am just disappointed in such poor CS experience . . . and by a Ford dealer no less. I don't know the Service Manager nor Mr. Stivers, but I would suspect that neither of them would be happy for someone to waste their time in this way. More

Our family has purchased two vehicles at Stivers in the last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak in the rear area. It took three visits to the service department to get it fixed. Between the three visits, the car was in the shop for over two weeks. On one of the trips, we went to pick up the car at the agreed upon time and Ralph in service said they needed to keep the car a bit longer because they had forgotten to do half the service we had scheduled. Eventually the leak got fixed but it was far more complex than it should have been. Our son purchased a Bronco Sport and after a month or so, the seat belt tensioner on a rear seat seized up. The seat has been stuck in the down position for months awaiting time for the repair to be made. Again, Ralph is the guy working with our son. He goes once for his appointment and they forgot he needed a loaner. He schedules another appointment and he gets there and is told the loaner can't go out of state so he has to cancel the appointment for a pre-planned trip to Tennessee. His Bronco is now in for the third time and it's been in for over two weeks. We spoke with Ralph yesterday asking what is taking so long. According to Ralph, a service appointment doesn't mean your car will be serviced on that day. To the contrary. A service appointment means your car will be sitting in a storage lot (that Ralph says costs Stiver $15,000 a month) for a minimum of ten days. That's right. A service appointment only means, there is room for your car in the storage lot, not that any work will be done for a week or so. But Ralph doesn't stop there. He tells us they have customers who have been waiting for their cars for over 18 months. Yep, over a year and a half and according to Ralph "it's about to get a lot worse because of the strike". Stivers is a great place to purchase but there is no way I would recommend them for service. More