Stivers Ford of Birmingham - Service Center

As a new customer living 30 miles from the dealership I was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Insp was frustrated that it took 2 months to correct 3 issues I had with my Blue Certified Preowned Vehicle purchased from Stivers after a "139 Point Inspection" prior to purchase. Brandon Munday was always very polite but ineffective in listening to what I told him. Six weeks into the ordeal he asked me where I bought the vehicle! I made at least 4 trips to the dealership, spent $160 in rental car fees that the warranty claimed were also covered. Jonathan, the service manager told me he would personally take care of my case but always turned me over to someone else. The appointments I made to bring in my truck were ignored and I was given empty promises over and over. I will NEVER recommend this dealership to anyone purchasing a vehicle. I made a request to have the General Manger contact me and was ignored. More

Caitlin Roberts cannot be trusted with what she says and will not return her phone calls. will not return her phone calls. More

Sorry to offer this review but maybe it will help prevent someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was s someone else from wasting their time. S0 . . . I made an online appointment to repair my heater at Stivers Ford downtown BHM. My appointment was set for 7am. Thursday. Arrive a bit early and within a few minutes, pulled right in. A friendly service rep met me in the service drive and invited me inside to the check-in station to write up my F150 truck repair. I had given details of the needed repair when I made the appointment (an online feature of their website) and asked if while they had it, might it be possible to check the RR tire sensor and a general overall look into anything else that needed attention. I declined the offer for an oil change because it had appx 1K more miles before it was due. After typing the notes into the computer, the rep said: ok I have you all written up and notes for the technician. You will get a call when they have a diagnosis next Tuesday or Wed. (today is Thurs. 7am) At first I thought I misunderstood her. Did you say next Tu or Wed you would take a look at it. yes that is correct. Why is that? What will be happening with it today and tomorrow? Well, we don't have a technician right now and wont have one to look at it until next Tu or Wed. So, let me make sure I understand. I make an appointment - several days in advance, and provide you the details of what the repair need (Heater) is and instead of contacting me to let me know you are unable to even diagnose the issue until next Tu or Wed. you let me drive downtown at 7am just to find out. Well, she said, this starts the relationship and now we have your information in the system but yes we will need to keep your vehicle for several days. Now I was prepared to leave it all day, even all day Friday, but to leave it 5 days knowing a tech would not even be looking at it until Tu or Wed of next week is hard to digest. Has CS come to this? I just don't get it. Why would anyone schedule any repair here if you would need to double check ahead of time to see if they have a tech on site to actually diagnose and repair? Are they short-handed on techs and just trying to cover for the lack of skilled labor or are they just this insensitive to peoples time. I am just an average guy who has purchased probably a dozen vehicles over the years and look forward to trading in my F150 in the not too distant future. But, now I know where I will likely not purchase a new truck. Is this what CS has come to? I guess I am just disappointed in such poor CS experience . . . and by a Ford dealer no less. I don't know the Service Manager nor Mr. Stivers, but I would suspect that neither of them would be happy for someone to waste their time in this way. More

Our family has purchased two vehicles at Stivers in the last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak last year. The buying experience was superb on each occasion. The service department has been a nightmare. My wife's Explorer had a serious leak in the rear area. It took three visits to the service department to get it fixed. Between the three visits, the car was in the shop for over two weeks. On one of the trips, we went to pick up the car at the agreed upon time and Ralph in service said they needed to keep the car a bit longer because they had forgotten to do half the service we had scheduled. Eventually the leak got fixed but it was far more complex than it should have been. Our son purchased a Bronco Sport and after a month or so, the seat belt tensioner on a rear seat seized up. The seat has been stuck in the down position for months awaiting time for the repair to be made. Again, Ralph is the guy working with our son. He goes once for his appointment and they forgot he needed a loaner. He schedules another appointment and he gets there and is told the loaner can't go out of state so he has to cancel the appointment for a pre-planned trip to Tennessee. His Bronco is now in for the third time and it's been in for over two weeks. We spoke with Ralph yesterday asking what is taking so long. According to Ralph, a service appointment doesn't mean your car will be serviced on that day. To the contrary. A service appointment means your car will be sitting in a storage lot (that Ralph says costs Stiver $15,000 a month) for a minimum of ten days. That's right. A service appointment only means, there is room for your car in the storage lot, not that any work will be done for a week or so. But Ralph doesn't stop there. He tells us they have customers who have been waiting for their cars for over 18 months. Yep, over a year and a half and according to Ralph "it's about to get a lot worse because of the strike". Stivers is a great place to purchase but there is no way I would recommend them for service. More

Service Department They only get one star because I can't go less than one. Absolute worst customer service ever. I would consider their service department as a parts c They only get one star because I can't go less than one. Absolute worst customer service ever. I would consider their service department as a parts changer, not a service department. Took my car in for a fan blower problem, and three trips in, and $1,085 later, its still doing the same thing. Now they want more money to replace another part. All of this within days of the first visit. More

You fire best people, you lose customers You have obviously not learned there is a balance between having great people employed and return customers. Your best salesman, Sparky Sparks, fire You have obviously not learned there is a balance between having great people employed and return customers. Your best salesman, Sparky Sparks, fired because you had to pay him too much. Your service center has gone from great to crap since you’re fired Brad. Are used to drive past two dealerships just to go there for service. Since his firing (to save money as his coworkers reported), you need to know that you’ve lost 4 oil changes, one tuneup, and eight new tires to fast lane in Alabaster . I may be one customer, but I‘m showing my displeasure with my feet – I won’t be back. I will go out to Anniston to buy my new car from a salesman who actually cares about his customers and when I find out where Brad is working, that’s where I’ll get my car serviced! More

Knowledgeable service personnel I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble I bought a Certified Pre Owned 2013 F-150 Lariat from a dealer out of town back in late 2015. It has been a great vehicle to own and had been trouble free for 24 months of ownership. This past January I noticed what I thought was tire whine and decided to have the tires rotated and balanced before a trip to the gulf. On our trip this noise got progressively louder to the point that my wife asked me if we were going to make it home safely. Having retired from working in the heavy duty truck parts business over the past 40 plus years, I recognized this noise sounded like a pinion bearing was going bad in the rear end. I made a few phone calls and asked several people in the truck parts business if they knew of a good reputable Ford dealership that had a good rear end mechanic that they could recommend. Three out of four said Adamson Ford. I knew that Adamson had been around a long time, I used to do business with their parts department many times over the past decade and my former employer bought many vehicles over the past several decades. So I decided to call their service manager Mr George Salter. George suggested that I get the truck in as soon as possible so I carried it on down that afternoon. He had his rear end man ride with me to hear the noise that I was hearing. We didn’t have to go very far and he agreed with my diagnosis of a bad pinion bearing. This was on a Wednesday afternoon, the truck was ready Monday afternoon. I was pleased to hear that the Ford factory warranty would cover the repairs 100%. My service experience was great, everyone seemed to care. I got a follow up call the next morning by a young lady to make sure that I was happy with the service that I had received and if I had any issues or questions. I told her that I did have some questions that I wanted to ask the service manager when I picked up my truck but he was out at the time. This nice young lady said that she would have George call me back in a short time. In less than 30 minutes George called. I asked my questions and thanked him and the company and the employees for all they did to make my Adamson Ford experience a pleasant one. By the way, my truck is quieter now than it was the day I bought it 26 months ago. More

Maintenance (The Works) Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called Was able to checkin early. The drop off/initial paperwork was quick. Dealership provided a driver to provide transportation to work. I was Called promptly when my truck was ready for pickup. More

Poor service I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someo I called almost a week in advance to schedule service. I left 3 different messages over 3 days and never got a return call. I finally spoke with someone on my 4th try that would help me although he wasn't the person I needed. He told me real quick it would be 2 weeks before I could bring my car in. I told him I had been trying to get in for the next week because I would be out of town. I was told I could drop off my car and they would look at it while it was there for the 4 days and let me know. At drop off I was promised they would contact me and let me know once they looked at it. I was never called that week at all. We called on Friday and was in hold for 15 minutes. We waited until Monday to see if we could pick up or not and was told yes. They told my husband they couldn't find anything wrong. I'm frustrated because Ford begs us to use their service dept but the communication is so poor or nonexistent it isn't worth it. We have bought 6 brand new Fords in the last 11 years and are looking to buy another new vehicle within the next 3 months but at this point I have decided I will try another brand to see how the service is there. I had called this dealership and another Ford dealer 6 months ago trying to get my car in to be serviced for something different and couldn't get in then within 2 or 3 weeks - I then paid out of pocket elsewhere to get what I needed done. It is clear to me that Ford only wants to sell vehicles and isn't concerned about the customer service of the customer after the sale. More

My service at Adamson Ford I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil I had my2016 Ford Focus serviced 1/19/18 at Adamson Ford. As soon as I pulled in, I greeted by a friendly agent. I told him I wanted "the works," oil change, tire rotation and fluids topped off. While in the waiting room, another very friendly agent told me I was due for wheel alignment. I agreed to add that as well. My entire wait time was approximately one hour, which was fantastic! I am very satisfied with my experience at Adamson and highly recommend them. Sincerely, Sharyn Menzies More