Stivers Ford of Birmingham

My 5-star rating is because of the service manager, Danielle. I am in sales and understand the value of meaning what you say and being committed to a favorable outcome. As well, I have gone to several Danielle. I am in sales and understand the value of meaning what you say and being committed to a favorable outcome. As well, I have gone to several Ford dealerships in the Birmingham area, and it was because of bad experiences that brought me to Stivers. Not knowing what I would receive, I commend Danielle for not only getting the job done but being honest with, delivering timely feedback, and ensuring I was satisfied with my results. Thus the rating goes to her, the mechanic, and her team. Should anything happen in the future with my car, it will be Danielle that I will contact first. Job well done! She helped increased my trust in “car dealerships.” More

Awesome! ! If I have problems again with my old truck will definitely give them a call!! ! If I have problems again with my old truck will definitely give them a call!! More

Everyone was nice warm and professional. Service was performed in a timely manner . The service area was very quiet and comfortable Service was performed in a timely manner . The service area was very quiet and comfortable More

Jackson, Eddie and several other Stiver’s Ford staff went above and beyond the call of duty to help us in an emergency situation on Saturday, 2/8/25. Several staff members stayed several hours past closing t above and beyond the call of duty to help us in an emergency situation on Saturday, 2/8/25. Several staff members stayed several hours past closing time to assist us in purchasing a new F250 after our F150 truck with 351,000 miles and with boat in tow, finally broke down on I-65 at I-20 interchange. The folks are the best of any dealership I’ve ever experienced! Thank you for all of you working with us a getting us back on the road! Jim & Diane Garrett More

Poor communication. When I called to check on the vehicle, which I had to do several times,all I heard was how busy they were. Was told I needed tires at check in and th When I called to check on the vehicle, which I had to do several times,all I heard was how busy they were. Was told I needed tires at check in and that two tires were bad. I asked for a quote. I asked about tires when I called back and was told it was not on the repair order. However, the multi point inspection on the RO said that tires were within spec. Several other issues occurred that I would like to speak with the service manager about. More

The work was done to my satisfaction and with customer service that was above and beyond. service that was above and beyond. More

Good customer support and very quick service response with the customer for the service that's done with the customer for the service that's done More

Communicated well during the repair process. Made sure the third party warranty company covered the repairs. Made sure the third party warranty company covered the repairs. More

Brandon did an excellent job keeping me informed on my repairs. As well as, providing quotes for the work. repairs. As well as, providing quotes for the work. More

very easy people to deal with. they listened to what i wanted. and made it happen they listened to what i wanted. and made it happen More