Stivers Ford of Birmingham

Stay away. Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 mi Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 miles on it stalled in the middle of the traffic. Likely nobody rear ended me and I escaped unharmed. It was real life threatening situation. Turned out Electronic Trottle Body broke down. Repair time to replace it is about 30 minutes. This is common problem for most of Ford cars and it's unbelievable that they sell cars that are really DANGEROUS to drive. Just read the reviews. No recall for this problem is issued by Ford. Car was towed to the nearest Ford location Adamson Ford. It all happened in Thursday around noon. Ford haven't offered any loaner car or arranged rental even when I asked for it. I explained that I'm in Birmingham on business trip and had to leave on Saturday morning. They promised to call me and update on the status of repair. They never did. I had to call them Friday three times and asked and begged to fix my car so I could drive it home. Service advisor Bradley Evans acted like he doesn't give a xxxx about me and my problem. He told me that is the earliest they could even take a look on my car is Monday next week but he wasn't sure they will. I had to drive rental car home and eventually drive back 300 miles to Birmingham to pick up my car when it is finally fixed. Buy Ford car or service it on Adamson Ford dealership service center only if you are into some sort of S&M and like to be treated like dirt. More

Sorry I stopped at this dealer Car had a lot of problems. I talked to sales man who past me on to his boss how past me to service who past me back. I was finally told that the car h Car had a lot of problems. I talked to sales man who past me on to his boss how past me to service who past me back. I was finally told that the car had a warranty and I could take it to any dealer. Every one very rude. The sales man called me and caused me out. Horrible dealer. Would not recommend to my worst enemy. More

I love this place, Awesome customer service Bob Willard was excellent with communicating and I told him what I had and what I wanted and he pulled through. He didn't give me the run around or tr Bob Willard was excellent with communicating and I told him what I had and what I wanted and he pulled through. He didn't give me the run around or tried to convince me in to getting something else. He was honest and very helpful, with my schedule I couldn't just drive to their location for they are an hour and 20 min from me. He worked with me via internet and got everything done for me, all I had to do was come in sign papers pay my deposit and drive off with my 2014 Veloster which I love by the way. I was shocked that I was even able to get approved because of my credit, but he found a bank that would work with me and he got me in the payments that I wanted with the deposit I had down. I am absolutely in love with this car, and Bob made my car buying experience excellent. This car dealership is awesome, they didn't make me feel pressured and he didn't let me down. I would gladly send everyone I know to them. Thank you so much for your excellent hard work. More

Wrong made right I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this d I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this dealer made it right. They fixed all the problems I had with the truck. So I would be a return customer. More

We had a great experience at Adamson Ford. We were allowed to look at and evaluate the cars at our leisure (we were not pushed into making a quick decision). When we had made our decision, what could allowed to look at and evaluate the cars at our leisure (we were not pushed into making a quick decision). When we had made our decision, what could be a very stressful time... actually buying the car ended up being relaxed and fun. I feel like our business was appreciated and have experienced great customer service so far. More

Buying a new truck at Adamson Ford was easy and pleasant. Not only did we get a great deal but the process was simple straightforward with no hassle. I feel as though they gave me their best deal without ha Not only did we get a great deal but the process was simple straightforward with no hassle. I feel as though they gave me their best deal without having to go through a silly negotiation process. I went to this dealer as I was using the USAA new car buying service by which I would get a substantial discount. The salesman said we can even give you a better deal and beat the USAA price by a substantial amount. I highly recommend that if you're in the market for a new ford that you go to this dealer. And if you're not looking for a new ford, you should consider buying a ford from Adamson because of the great customer service and deal you will get there. I am totally delighted with my new truck! More

The staff at Adamson Ford was great. Antonio Glenn assisted me while I was looking for my car. He was very professional, polite and knowledgeable. assisted me while I was looking for my car. He was very professional, polite and knowledgeable. More

I was very pleased! Eddie Morton is a very good person, was honest, he was very patient with me! I am 19 and first time buyer, I also live in Mantachie, Mississippi, he worked with me for two weeks. I fina was honest, he was very patient with me! I am 19 and first time buyer, I also live in Mantachie, Mississippi, he worked with me for two weeks. I finally bought the vehicle on 9-24-14. I drove 2 1/2 hours because of Eddie's patience and kindness. The whole dealership was nice, very professional. I will strongly recommend them to other people, only draw back im a huge GM lover I love GMC products. Great dealership, great people, and a great atmosphere to shop and buy! Hands down best experience, at a dealership. More

Everyone I interacted with at Adamson was great! Initially I looked at some of the SUV options and when the payments were going to be more than I could afford, David found a great deal for me on a F Initially I looked at some of the SUV options and when the payments were going to be more than I could afford, David found a great deal for me on a Fusion (which I love!). Not once have I regretted purchasing through Adamson and have recommended "SuperDave" Galbraith to many family members and friends. More

Outstanding team and customer service at Adamson Ford!! No pressure to buy something I didn't like. Hands down next car buying experience I have ever had. No pressure to buy something I didn't like. Hands down next car buying experience I have ever had. More