Stivers Ford of Birmingham

Customer Service was excellent I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift an I came for an oil change and I didn't have an appointment. I was greeted right away and the customer service was excellent. I work the night shift and thought I would have a long wait time. I was back on the road less than 45 minutes. I will be back for any other service needs More

Great service Everyone at Adamson was very helpful, patient and friendly. The process was easy and painless, and I would recommend anyone in The market for a new or Everyone at Adamson was very helpful, patient and friendly. The process was easy and painless, and I would recommend anyone in The market for a new or used Ford stop into Adamson Ford! More

I made the right choice by coming to Adamson Ford. The staff at Adamson Ford really take there jobs to heart to make sure there customers are satisfied with their choice of vehicle. There service is aw The staff at Adamson Ford really take there jobs to heart to make sure there customers are satisfied with their choice of vehicle. There service is awesome and when I decide to get another vehicle, I will return to Adamson Ford. I have taken several family and friends there and they were very satisfied. More

Excellent Staff was friendly and very attentive. Didn't feel rushed to make a decision and David was willing to go above and beyond for my preference. Would rec Staff was friendly and very attentive. Didn't feel rushed to make a decision and David was willing to go above and beyond for my preference. Would recommend. More

Early drop off for repairs. Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the r Dealership performed a complete diagnostic on a noise coming from the back that appeared to be TIRES. I applaud the time and attention given to the repair to our car. More

Excellent customer service. Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows Although could not find out the recurrence of my events.I was still happy with the way I was treated. Hopefully I want have it again. Who knows More

Professional staff. Excellent service Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has bee Staff is always courteous and informative. Since my interactions have always been with the Service Department and my car is an older model, it has been gratifying that they have taken great care to manage keeping it performing well. More

Spot on service The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little The service writer was very courteous, helpful, and very accurate in terms of wait time. Dealership was very clean and neat, waiting area was a little too warm. Overall i would give the experience an A+ rating. More

Very Unprofessional There were two salesmen outside today and not one person asked to assist me. I walked around for about 15 minutes and they both watched me as I looked There were two salesmen outside today and not one person asked to assist me. I walked around for about 15 minutes and they both watched me as I looked around. I was looking to buy a car today but they've lost my service. I would never recommend anyone to come here. More

Poor Service Department Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After Put in a warranty request prior to 36k miles. Took nearly two months of my continued calls to the dealer checking on the status of the repair. After multiple visits and pictures taken the warranty work was approved. Set up an appointment where a service consultant was to make the repairs. He failed to notify me that I would need to leave my vehicle and would I need to pay for my own rental car. I had to pick up my vehicle as no rental was scheduled and was too late in the day to do so. Once Thanksgiving holidays were over, the original consultant left the dealership. I left two messages to another consultant to return my call to fix this issue and never received a call. Luckily I got in touch with the individual and he told me I needed to speak with someones else in the department. I left multiple messages for him to call me and never received a call. Finally got in touch with the service manager and he said the claim had expired and nothing he could do. I expressed my dissatisfaction in his service department and called Ford to open a new case. I received a new case number and again called the service department. Service manager was hostile on the phone and said he would answer the case and would recommend me visiting another dealership and hung up on me without getting the case number. Very unprofessional service department and extremely lacks communication. More