Stivers Ford of Birmingham

Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has b Poor Communication and Broken Promises: On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

They was a pleasure to work with on us getting a new F150 I would highly recommend them to anyone . I would highly recommend them to anyone . More

Excellent service. Steven Smith handled my problem efficiently and promptly. I was very pleased. Outstanding. Steven Smith handled my problem efficiently and promptly. I was very pleased. Outstanding. More

Very helpful and nice to deal with. Took the time to get us where we needed to be. Took the time to get us where we needed to be. More

Salesman did an awesome job either paperwork and approval. Moved quickly and efficiently. Did not waist my time. approval. Moved quickly and efficiently. Did not waist my time. More

Ralph and his team were very professional and showed genuine concern about the issues that I was having with my vehicle. genuine concern about the issues that I was having with my vehicle. More

It is a great dealership. Very clean and well maintained. The people was very helpful. Overall great service. Very clean and well maintained. The people was very helpful. Overall great service. More

I gave Stiver’s Ford 5 stars primarily because of the hard work that Ralph Tucci put into trying to find out and address the issues with my Transit. Ralph kept me informed of the progress being made, as hard work that Ralph Tucci put into trying to find out and address the issues with my Transit. Ralph kept me informed of the progress being made, as well as the findings and conclusions of the diagnostics being run. In the final analysis, and through no fault of Ralph or Stivers, I have to accept the fact that my main concern ( the womp, womp noise) appears to be the inherent nature of the transit drive shaft itself. The other issue is the length of time it took me to get my vehicle back. Personally, I believe that Stivers should try to address that issue for its service customers. While my involvement with Stivers was a warranty complaint, it presented external costs to me. Though I appreciate the work that was done, I could not engage in the intended purpose for me buying the Transit van because of the extremely long time that is was at your facility. Overall Ralph, through diagnostic testing told me what was wrong. And I understand that to mean that is just the nature of the beast. One that I am not accustomed to. Thank you for giving me this opportunity to give credit where credit is due, as well as express my opinion. More

Was very professional and polite. Every question I had or concerns where answered. Was a positive experience. Every question I had or concerns where answered. Was a positive experience. More

The experience with Cassandra and the whole team was an absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. absolute great experience they made sure to keep me updated on my vehicle and never missed a beat with making sure I was completely taken care of. More