Stivers Ford South

Stopped by dealer and made appointment for 9 am the following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 pers following day ,arrived on time was told to expect 1.5 - 2 hr duration, after 2.5 hrs went to check on progress and was told that "we only have 1 person working on electrical and there were still 3 in front of me before they would even look at it " . When I arrived I was told that they would get it in immediately because I had an appointment . I left without having the truck repaired,when leaving they asked if I would like to reschedule , I declined and wonder what would be the use since they obviously don't know what scheduling an appointment means. More

I recently purchased a certified 2011 Lincoln MKS from Mark Cain and traded my 2006 Lincoln Designer Town Car. I had called ahead to advise Mark that I would be at the dealership late that afternoon to lo Mark Cain and traded my 2006 Lincoln Designer Town Car. I had called ahead to advise Mark that I would be at the dealership late that afternoon to look at the car. Mark had it cleaned and waiting at the front door. The purchase negotiation process was quick, easy and professional. It was nice not to encounter some of the high pressure sales that is often associated with car sales. This was a very good buying experience and I will certainly return to Autonation Union City and deal with Mark on any future purchases. Likewise, I will recommend Mark to any friends that may be considering the purchase of a new or used vehicle. Regards, John Cork More

I was needing an F 150 with specific items. Mark Cain was my salesman. Mark did a great job answering my questions and getting all the additions I needed. Mark stayed with me during the process and made me f my salesman. Mark did a great job answering my questions and getting all the additions I needed. Mark stayed with me during the process and made me feel very good about making the decision to order my F150. Mark said it would take around 6 weeks to get my truck. The truck came in the time frame . I was very pleased with my F150, it was better than what I had expected. When Mark called to inform me my F150 was in , he found an additional $750 rebate. I will be using their facility for all scheduled maintence that will be done in the future. I would highly recommend Mark and this dealership to anyone wanting to make a purchase. More

The service was great my intent was to purchase a 2013 Mustang but they gave me a great deal on a 2014 Mustang - I was in and out in less than 2 hrs; the new car was washed - filled with gas and ready for Mustang but they gave me a great deal on a 2014 Mustang - I was in and out in less than 2 hrs; the new car was washed - filled with gas and ready for me to roll out the parking lot - service with a smile with great savings. Thanks KDHall, U.S Army Retired More

Had Taken truck in due to engine light on Pick the truck up later on and it was running rougher then before I had taken in there shop Brought the truck back to tell them about problem they begin looking at up later on and it was running rougher then before I had taken in there shop Brought the truck back to tell them about problem they begin looking at it and came back and stated they need to change a gasket. Truck was ready go started driving home the engine came back on that was $400 well spent NEVER BRING YOUR CAR OR TRUCK TO THIS PLACE WHICH IS CALLED AUTONATION OF UNION CITY More

Lavial Arnold is a great sales associate. He can get it done. In 2010 he put my wife and I in a brand new Ford Focus with no problems. The car still runs great and we haven't had any problems with it. When done. In 2010 he put my wife and I in a brand new Ford Focus with no problems. The car still runs great and we haven't had any problems with it. When we need servicing, I go to Lavial and he gets me in and out as quickly as possible. I recommend AutoNation Ford Lincoln to anybody. More

I purchased a Ford Focus from Mark Cain at AutoNation in Union City. He made the car buying experience very easy. He was able to answer all of my questions very knowledgeably without talking over my head. H Union City. He made the car buying experience very easy. He was able to answer all of my questions very knowledgeably without talking over my head. He even had most of the paperwork done before I stepped foot on the lot! I was able to get in and get out in a matter of a couple of hours with the keys to my new car. I would recommend Mark to all of my friends and family. It is definitely aces in my book. More

I called to inquire about a 2011 ford f150 lariat that caught my eye on the internet. I have been searching for a while to find a used f-150, with the engine and bells and whistles I wanted, that was low caught my eye on the internet. I have been searching for a while to find a used f-150, with the engine and bells and whistles I wanted, that was low miles and still looked new. They are not easy to find. So when I saw this one on the internet, I looked at it on and off for a week, and finally decided before I called that if I was satisfied with the info I got from the dealer or sales person, I would go with the mindset of buying a vehicle that night. I called Mike , and asked about the vehicle, he walked down to the vehicle, and gave me the scoop on it, and answered my questions. I wanted to know if the vehicle was as clean as it looked on the internet, and he said it was. We talked for a while, and he called me back a few times, and I decided to drive to the dealership which was about 30 miles away on a Friday evening. It was Mike's helpful attitude that persuaded me to go see the vehicle. When I arrived, the vehicle was as clean as described, and I knew Mike had a sale before I even test drove the vehicle, the rest was just a formality. I did not purchase the extra insurances they want you to buy, but they did not twist my arm when I politely declined the extra coverages, which is big too me. We dickered on price of vehicle some, but not too aggressively, and I was satisfied with how Mike explained pricing of vehicles these days. Maybe sometimes you wonder could I have negotiated harder, but I thought the vehicle was fairly priced for the extras it had on it. I have already recommended Mike and Autonation to other people looking for a car. Sincerely Jon Wright Newnan, Georgia More

We ordered a new Lincoln MKZ for our family from Jerry Singer on 2/21/2013. His service and communication with his customer is an example of the best automobile salesmen I have ever known. As a retired Singer on 2/21/2013. His service and communication with his customer is an example of the best automobile salesmen I have ever known. As a retired fleet administrator I have purchased over 700 vehicles and dealt with many salesmen and Jerry is one of the best. He took our order, correctly informed us of the delivery time, contacted us once or twice a week with updates, immediately agreed to all of our requests for discounts, rebates and promotinal items and spent all the time necessary to make sure we were completely satisfied. The car was received in perfect condition on 4/29/2013 while we were on vacation and he stored it for us until we returned. If anyone wants to experience the "New Lincoln Motor Company" experience I would suggest that they order their car from Jerry. More

I had an absolutely awful experience this week. I took my 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, 2012 Lincoln MKZ for service because the heated and cooled seats stopped working. When I went to get the car back the next day, the service advisor, Christopher Harder said he could find no fault with the system and wrote "Unable to verify concern" on the report. Foolishly I trusted him at the time and took the car home without verifying right there. The next day I tried to use the heated seats and the same problem was there. The light came on and stayed on for a two seconds and went out. The seats never heated. I immediately called Christopher Harder to tell him that the heated seats were not working. He insisted that he had witnessed himself that they worked, and dismissed my concern because he checked it himself. I took the car in that afternoon and showed another service advisor that it was not working and told me to wait for Christopher Harder. When Christopher Harder came he continued to insist that it was working because he checked it himself the day before and it was working then, even with all the evidence to the contrary right there. I explained that it had not worked for a month and it clearly was not working now so there is no way it worked when he checked it. He said he was done with me and asked if I wanted to speak to the service manager. I said yes. Service manager Wayne Quattlebaum came and I showed him that it was not working. He drove the car back to do some tests on it. After about an hour he came back with a printout from the manual and told me the seats are not supposed to work under certain conditions such as when the RPM is below a certain level. I explained that the seats work under no circumstances at all, at any speed, at any RPM, at any temperature. He scratched his head and said he would talk to an engineer tomorrow since his engineer was not there at that time. I asked if he was going to keep the car to show the engineer tomorrow. He said no, I should keep the car and he would call me tomorrow. Apparently, while I waited for about an hour, instead of doing tests on the car, which he said he was going to do, he was looking up reasons why it was OK that the heating -cooling system did not have to work. I do not know how the engineer is going to fix the car without looking at it so I guess they have decided that they are not going to fix it. Very disappointed with the service and attitude, especially the unapologetic rudeness of service advisor Christopher Harder. After driving foreign cars for many years I made a concerted effort to buy an American car. Never did I expect that the first problem I had with the car would be handled this way. Did I make a mistake to buy American? More