Stivers Ford South

This started when I purchased a newish 2025 Ford F150 From Stivers Ford South in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got there I foun From Stivers Ford South in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got there I found out it had 3,499 miles on it. I had communicated with them verbally and via text and email prior to making the 2.5 hour drive down. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,499 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points that was stated multiple times by both Okon (the salesperson) and Curtis (the sales manager that day) was that I would be getting a full manufacturers warranty that would start that day (February 23, 2026) and the mileage portion of the warranty would be extended 3,499 miles to compensate for the mileage that was on the vehicle. Later, when setting up the Ford app and registering on the Ford Support website, I found out that Ford Motor Company showed the start date of the warranty was July 26, 2025. As you might expect, I was not happy about that and contacted Ford customer service and Stivers Ford South. A summary of the contacts is as follows: 3/11 Called and spoke with Okon. He was going to check on it and call me back. Never called back. 3/11 Called Ford customer service/support. Not very helpful but gave me a reference number and said that they would investigate. Never heard back. 3/12 Called and spoke with Bill Cox the sales manager. He said that he was going to check on it and call me back. After 4 hours and no response I sent a text and he responded that the general sales manager was looking into it. 3/13 Texted Bill and he said that he would call me in no more than 20 minutes but never did. 3/14 Texted Bill, no response 3/16 Called Bill and left a message, no response. Later Called and requested to speak with Ed Pyle. He called me back and assured me that the July 26, 2025 start date was an error and it would be taken care of and that it shouldn’t take more than 7 days. 3/27 Texted Bill Cox. He responded that Ed Pyle was still working on it. 3/27 Contacted Ford Support again. I spoke with a foreign customer service person that was very difficult to understand. Just talked in circles and kept stating that Stivers Ford South was privately owned and that there was nothing that they could do. 3/31 Left a message for Ed Pyle and sent a detailed text to Bill Cox. No response to either. 4/6 (not positive about the date but I believe this to be correct) I called and spoke with Ed Pyle on the phone and he stated that their general manager was at a meeting in Detroit and that he (Ed) would contact the GM and ask him to work on it. Never heard anything. 4/15 Called stivers ford south and Okon answered. I discussed the situation and we texted back and forth. He said that he was working on it and would let me know what he found out. Never got back with me. 4/17 Called and Okon answered and said that Bill Cox would call me later. He never did. 4/17 Called and spoke with Ford Support. They said that the warranty start date was the date that the vehicle went into service with the Ford Courtesy Transportation Program. Since Stivers Ford South reported to Ford that the vehicle entered service as part of the Ford Courtesy Transportation Program on July 26, 2025, that is the start date for the warranty and that it can’t be changed. 4/17 Sent a long text to Bill Cox with a potential solution. He said that he forwarded it to Ed Pyle, the general sales manager. No response. I will not be wasting any more time dealing with Stivers Ford South. So in the end, either the salesperson, two sales managers, and the general sales manager are woefully ignorant of the warranty process or they intentionally mislead me. And surely after all this discussion they would have found out what the deal is. So now it seems they are not being honest about getting it changed. Or they are just not very sma More

I had a very frustrating experience with Stivers Ford South and would strongly advise others to avoid purchasing here. My salesperson was Jordi, and the finance manager was Collin. While the purchase South and would strongly advise others to avoid purchasing here. My salesperson was Jordi, and the finance manager was Collin. While the purchase process initially seemed fine, multiple issues arose shortly afterward. First, Jordi told me I could come back that weekend after purchasing my vehicle to remove my sound system from the car I traded in. However, just two days later, the dealership sold my trade-in vehicle with my sound system still installed. I was never contacted beforehand, and I was not refunded or compensated for the sound system. This was extremely disappointing and felt very unprofessional. The second issue involved my extended warranty cancellation. I requested cancellation on January 10 and signed the official cancellation form. After that, I was repeatedly told multiple times each week that they would call me back or that the cancellation had already been requested. Despite these assurances, I never received any confirmation, and the issue was never resolved. After months with no progress, I filed complaints with the Georgia Attorney General Consumer Protection Division. Only after the complaint was filed did the dealership finally process the cancellation. Documentation later showed the cancellation was not submitted until March 27, more than two months after my request. Because the warranty was financed, this delay caused additional interest to accrue on my loan unnecessarily. Customers should not have to involve government agencies just to get a signed cancellation honored, and being told I could retrieve my sound system only for the vehicle to be sold days later without compensation made the experience even worse. Avoid this place at all costs!! More

If I could leave ZERO stars, I would. I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple ti I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple times, and been in contact with Bill Cox who has been a joke of a person to deal with. They keep giving excuses on why it’s not done yet. My license was flagged and I had to go to the DMV to show proof of purchase on the car so my license wouldn’t get suspended. They advised me to get ahold of Stivers South to get a tag sooner than later, because my tag they’re supposed to transfer from my car I sold to Stivers South to my new car will have to be turned in if they take much longer. I paid an $199 filing fee to have my tag transferred over and they have yet to work on anything. I had to have Stivers South overnight a new temp tag because the one I drove off the lot with expired. DO NOT BUY A CAR FROM THEM. DO NOT TRUST BILL COX AND HIS LIES. This has been an absolute nightmare, and I will be getting a lawyer involved. We signed a binding contact, and they have YET to hold up to their end. I’ve already made a payment on the car and still don’t even have it registered. Absolutely ridiculous. More

Purchased a 2023 Nissan Frontier SV. Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut o Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut off with some backyard flex pipe placed where the muffler had been. Contacted the sales manager (Bill Cox). He was greatly concerned and did NOTHING. After 3 attempts to get a response he just quit answering my text messages. Next problem, I still haven't received the registration or license plate after a month of waiting. Text messaged Shelby and got a polite text response that a staff member would contact me tomorrow. That was a week ago - no response. Two more attempts to contact Shelby with polite responses but NO action and now she won't respond to my text messages. Overall, as I have lived in several states and bought cars/trucks all over the USA I have to say the Stivers Ford South is the worst dealership I have ever dealt with during a simple purchase of a vehicle. More

I purchased a truck from Stivers Ford south on Oct. 6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my ca 6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my calls so at this point I have 35,000 dollars invested in a vehicle that I can't even get register so good luck to you if you buy from this dealer More

Got a general response to my specific offer. I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an expla I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an explanation and/or counter offer 400%.. More

Just bought a truck there, experience was great. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back. More

I purchased a Truck from Ford Stivers back in March. Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately bro Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately brought the truck to Stivers Ford. After their mechanic looked at the issue, they determined the PSI was set to 60 (which was too high) and subsequently reset the light. Within a week, the tire sensor light came back on identifying an issue with same tires that Stivers looked at the week prior. When I came to Stivers Ford for my 1st oil change, I mentioned the sensor issue is ongoing and pointed to the documentation of my initial visit about this issue. The documentation showed I had the same sensor issue since the day after I purchased the vehicle. After the Sales Manager, Ed reviewed the issue, I was told by Service that it will most likely be approved and they will call me when the part arrives. I never received a call and when I called, Service said the Sales Manager declined the request and I would have to pay to fix the issue out of pocket. My biggest frustration is the Sales Manager never acknowledged me when I was there even though they can call you every 10 minutes when there is a sale to be made. The Sales Manager walked right past me without acknowledging me not one bit. I would expect personnel in management to be trained on how to greet an existing customer even if they are having an issue. I would strongly recommend to NOT buy a car from Stivers Ford! If you care about how a dealership treats you as a person, stay away! My worst customer service experience by far. I’m rating my experience based off how I was treated as a customer and person. More

We bought a new Bronco Sport sighted all papers closed deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tel deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tell at them if you want too. More

REDEMTION! !!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my co !!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my cool Service Adviser T. Crook made things right by me. Not only did I bring my car in for the inquiry that I had about my clutch, but I also had an issue with my passenger side window as well. I was hesitant about even bringing it up, but I did. My advisor assured me that they'd look carefully at my transmission and also ensure that the window was taken care of. They kept my vehicle for a week and made sure that I got it in return with all issues resolved. When I returned for my vehicle the following Monday, my advisor greeted me and told me they'd get me in and out after doing a walk around of my loaner. The transaction was seamless and quick. he explained to me all that was done and reassured me that the Stivers Service team would do better in the future. That was extremely confronting because I really did not want to find another Ford dealership lol. I appreciate this team now and hope that the Customer - Service Advisor trust will continue for us in the future. #Mustard Thanks Again for the awesome work. More