Stivers Ford South

Great experience thanks to Jerry Singer The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to d The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!! More

best experience I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of I worked with several employees, including Mark Cain. This place is more of a family experience. Everyone is so friendly and helpful. This was one of the best experiences I've had. This was the first car in my name and it was exciting and every question was answered. I am very happy. More

Poor Customer Service in the Service Department I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford I have been going to this location for over 15 years when it was Gene Evans Ford and was a very loyal customer driving the extra distance to this ford dealership. I have bought 2 cars from them. My last one was a 2013 CMAX. When I would go in to get service work done, I was always updated and I left my car off, would get a call when the car was done. The past two times I have gone under AutoNation, I never get a phone call to either update me nor tell me my car is done. This past time I had a major issue of which, the service department allowed me to drive away with an issue worst than what I brought in. I immediately turned around and brought the car back. Now mind you, its took over 2 1/2 hours to get a live person after leaving phone messages asking to be called back to see what was going on. On Friday the service rep called me at 3pm over the issue and promised to get back to me ( wouldn't that be the same day?), no call back. On Monday I called and keep getting the recording to leave a message. When I got a hold of the operator, she told me the service rep was off and when I asked to talk to the Service Manager , she laughed and said he and the General Manager were very hard to get a hold of. Are you kidding me, where is the customer service? I leave a very curt message to the service manager over the issue at hand and to call me back as soon as possible. No call back. Finally Tuesday the Service Rep calls me back and says they were taking care of the issue and asked if my car was there. Are you kidding? Don't you know you took it in and have been sitting on it. I had to keep calling today to find out if it was done. Mind you its now a week my car. Finally called the cashier and found out it was done and then right afterwards the sales rep called to say the same thing. When I arrived shortly afterwards, the cashier knew who I was, but did the Service Rep or the Service Manager touch basis to ensure I left feeling like they cared about my issue. The cashier handed my paper work and off I went. Very poor customer service. All it would have taken and they were not busy in the service department, is to touch basis, a few minutes of customer service and I would have left feeling they did help me and wanted my business. I am not returning and will go to another ford dealership for service and will be purchasing future fords else where. More

Factory recall service visit a dismal failure My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to t My first trip to AutoNation service department was for a factory recall of my Lincoln MKZ to correct a problem with tail lamps. I had to explain to the service advisor three times why I was there, even showing him the documentation (including pictures) that I had received from Lincoln which described the recall problem in detail. At this point I was told that parts would have to be ordered and an authorization from Lincoln received before the work could be done. When I made the service appointment I was told by the same service advisor that the recall service would not take long. He made that statement having no idea of what the service entailed. I asked for my car back, the service advisor was no where to be seen. A driver brought my car around and I left having wasted several hours and accomplished nothing. More

Jerry Singer! We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was We purchased our 2015 FLEX from Jerry Singer and he did an amazing job! We called him and told him what we were looking for and he found it. He was even able to deliver the vehicle to us in Illinois!!! More

Great Experience My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful My husband and I had a great experience purchasing a used vehicle from Auto Nation. Mr. Levial Arnold was our salesperson and was absolutely wonderful. We were in and out quickly without any back and forth about price. We will continue to use Auto Nation for our future new and used cars. More

Amazing Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car b Okay so this is officially the first review I have ever written!!! However after my experience I felt compelled!! My mom came w me to look for a car because my husband works on Saturdays, she wasn't too thrilled about this bc she knows how the car buying process can be. We have bought many cars in the past from gene Evans so we first went there, to find out its now autonation. Basically the whole experience is great from when you walk in until you leave, everyone there is so nice. We found a car I loved but my mom wanted the best deal so we shopped around a bit. We could have gotten a new VW for less but something (probably Mark) kept bringing us back to autonation. I am so thankful that it did. the car that i loved sold and he found another one (that i ended up buying and love even more!) he even personally drove it down from their Alpharetta location so he clearly goes above and beyond. Mark is awesome, patient and just a nice guy. my mom and i can be a lot to handle alone plus i had my two little boys with us and they were running around everywhere!! Something that struck me about him was that he had a bible verse at the end of his emails :) I can go on and on but anyone looking to buy a car I would 100% recommend Auto Nation just bc of Mark.... He's awesome! More

Christopher Harder, is the best Lincoln man. I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car I am a Lincoln owner for many years. I can always count on Christopher giving me the best and honest deal when it come to my Lincolns I own a Town Car, MKZ and many more over the years. I can call him and he makes my appoint right over the phone. I have always gotten a square deal from him. He knows just about everything with Lincolns and what he .doesn't know he finds out. More

My husband and I had a very good experience with this specific salesperson. Anyways everyone were very friendly and very knowledgeable. This sales person stopped everything he was doing in his compute specific salesperson. Anyways everyone were very friendly and very knowledgeable. This sales person stopped everything he was doing in his computer and paid attention to our questions looking at us straight in the eyes when we were talking. This is a very good quality for any salesman. He has my vote! More

I was out car shopping the day before New Year's Eve trying to take advantage of the year end deals. I had already been to Nissan and Chevrolet dealers that day and wasn't really sold on the cars they w trying to take advantage of the year end deals. I had already been to Nissan and Chevrolet dealers that day and wasn't really sold on the cars they were offering. I had looked at an Edge when visiting family in Florida and really liked the vehicle. I was trying to step down from a GMC Yukon XL for better gas mileage. I walked in and met Mark Cain the salesperson who contacted me after inquiring for information online. Mark was very friendly and immediately began asking me what my needs and wants were in a vehicle. I told him that I was looking for a crossover vehicle for better gas mileage and the Ford Edge had caught my eye. He was so helpful in the total process. I walked out with a 2013 Ford Edge with 0% interest. It was a great experience. More