Stivers Ford South

I will NEVER take my car to Ford again !! Ever I got my car back in the worst condition then when I sent it in. I been taking my car to Ford for years I never had a problem ever. I took my car to Ford for car back in the worst condition then when I sent it in. I been taking my car to Ford for years I never had a problem ever. I took my car to Ford for a coolant leak … my car was riding fine once I got it back I was on the highway driving home my car started slowing down & wouldn’t go over 40 mph while I’m in the far left lane in traffic. I made it home called Ford they didn’t answer as usual. Basically I paid over 2000 dollars & my car is messed up not driveable when I spoke to Charlie or James whoever it was on the phone when my car was ready to get picked up he said on the phone oh your car is ready to get picked up & it’s riding really good. This is the second time I took my car up there & this time it was for the Cadillac converter. Long story short my car was sitting at Ford for over a month & i got it back in the worst condition ever. I had to buy me a new car. More

Sad and unsatisfactory work done repair AC high priced yet still not working wait sorry it work for two days held on to car over two weeks yet still not working wait sorry it work for two days held on to car over two weeks More

Auto nation My experience was beyond awful . Awful Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it wa Auto nation My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color . More