Stivers Ford South

I don't reccomend getting your car serviced at Autonation Ford unless you have unlimited time. I was getting a low tire pressure warning so I took my vehicle to be serviced on on June 6th. I was told that I Ford unless you have unlimited time. I was getting a low tire pressure warning so I took my vehicle to be serviced on on June 6th. I was told that I had a slow leak and needed a new tire. No problem. However, the dealership didn't have the tire I needed so they had to order it. So when did the tire come in? I have no idea because no one called me to let me know the tire was in stock. Even when I called the service center, they claimed the tire still wasn't in. Fast forward to the week of Sept 12th when I get a call from the service center asking me if they had my car on site since June. Needless to say it is a little worrisome if you don't even know if you have my car on the lot or not. After clearing it up that I have my car, the rep explained the service center is now under new management and they are trying to clean up everything that happened with the previous management. The rep let's me know that the tire is in stock and I can bring my car in for service. She also let's me know that I can do the scheduled maintenance on my car which is only to replace the cabin filter. I agreee to the service and I am scheduled the following week. When I take my car in for service, I am told it will take 1 hr max. 2.5 hrs later I ask the status on my car and I'm told the tire has been replaced but they are trying to locate a filter because it is a special order and it wasn't in stock. I ended up just taking the car and leaving because there was no ETA on the arrival of the part. If Autonation Ford had good customer service, the part would have been ordered prior to my arrival and/or I would have been notified of the delay in advance. More

After repeated attempts to escalate dissatisfaction with the service that was “not” performed and no response I am moving forward with sharing negative reviews in any media available. Bad phone tech and apa the service that was “not” performed and no response I am moving forward with sharing negative reviews in any media available. Bad phone tech and apathy seems to rule the day. Car dropped for service on a Monday with a reservation on Tuesday and picked up on Saturday and only oil was changed. No other services that was requested was done and service agent basically shrugged his shoulders and said it was Saturday and there was no solution. They did comp the oil change but have done nothing else to resolve my repair. Two messages and a text left w the service manager w no response. More

Very professional and express service guarantee at this place. I highly recommend them to anyone place. I highly recommend them to anyone More

Awesome service experience advisors. I trust my car here at Ford AutoNation in Union City I trust my car here at Ford AutoNation in Union City More

Great service every time. James Briggs and Chris in the service department take care of all my service needs for my F-150 and my E350 van. No matter how busy James gets he get James Briggs and Chris in the service department take care of all my service needs for my F-150 and my E350 van. No matter how busy James gets he gets my jobs done in a timely fashion with a positive attitude. He is the reason I still be in my vehicles to this location. More

The whole experience was good! . The Service Advisor kept me known on the progress of my car and did well in explaining what was done with my vehicle. Mr. James Briggs thanks for . The Service Advisor kept me known on the progress of my car and did well in explaining what was done with my vehicle. Mr. James Briggs thanks for the wonderful help and suggestions is well noted and it has helped. More

The service tech is caring and efficient. Personal service is important for senior citizens and women. Personal service is important for senior citizens and women. More

Service was done correctly and the truck was returned on time (in September, a local Ford Dealership told me they are setting up appointments for March). The Service representative worked to get the truck time (in September, a local Ford Dealership told me they are setting up appointments for March). The Service representative worked to get the truck back to me when I needed it. Service tech was very friendly and helpful. More

Terrible, Terrible, TERRIBLE experience from both Ford and Auto Nation!!! I am having a TON of issues with my 2016 Ford Fusion and no resolution in sight. A few days after driving off the lot, I notic and Auto Nation!!! I am having a TON of issues with my 2016 Ford Fusion and no resolution in sight. A few days after driving off the lot, I noticed the right driver speaker was blown. I respond to the “how was your experience” email from Jerry inquiring if Auto Nation can correct the ratting in my speaker. I get a response of just “thank you.” Days later, I noticed I can’t use Bluetooth to talk on the phone (can for music, though). The few times I attempted to have Auto Nation repair it, I was told they contract with a technician and he is only there 2 days out of the week. Even with all that, diagnosing is 7 business days. This was close to Thanksgiving, so I figured since it’s the holidays, I’d wait. Shortly after, I started having issues with it not accelerating, and making strange noises (I work on cars and had NEVER heard the sound before). I also noticed periodic trouble getting it to crank. I’m no amateur to car maintenance; I stay up on the tuneups, oils change, checking the air filter, tires, etc, so these performance issues aren’t occurring due to neglect. The accelerating issue was intermittent, so I figured I’d try some repairs myself before taking it back. Eventually, I figured it would be best to have the dealership repair since there no point in dumping time and funds into a car with a warranty. I take it up to Auto Nation Union city (for both issues) and was told my extended warranty doesn’t cover the radio; it would be $175 to diagnose (that’s not included with the actual repair). So I skip the radio repair and ask to focus on the acceleration issue. This was on August 9th. Get my car back 8 days later - they say it was a Vacuum leak not covered in my warranty (looks like something was chewing on it). I pay the $170 and drive for a bit. Not even a week later, the issues return. Schedule an appointment on 8/25 and a day prior to this, I get a text saying they’re backed up and diagnosing will take a bit longer (5-7 business days). Called Auto Nation Marietta and told it’ll take a few days longer than that. Naturally, I cancel my appointment and wait it out (while the issues still remain). Book another appointment for Auto Nation Union City for 9/17. I get a call a day prior telling me it sounds like transmission and it’ll take about 6 months to fix. Call AN Marietta and told it’ll take 6-8 weeks. Naturally, I’m terribly angry at this point because I can’t rely on my car (issues that were once intermittent and not constant - as in DAILY). I call AN (UC) back to ask if they’re offering loaners. I was told they do not and should try another AN. Keep in mind it HAS to be FORD AN (I did try contacting a regular Ford Dealership too) and there are only 2 within a 40 mile radius. Call AN Marietta (which is roughly 15 miles further than UC) and was told the same thing; diagnosing takes 3-4 business days, but if it’s transmission, it’s 6-8 weeks. I call AN UC back - spoke with Danielle for about 30 minutes. She did her absolute best to look into this for me (and I appreciate her for her willingness to even look into this for me), but because there’s so many possibilities, she recommended I bring it in. This was on 9/16. I’m 20 minutes from the dealership, so we took it in the same day. I spoke with both Mike and Jerry where I not only showed them a video of what was happening, but they also tried to do a quick diagnosis. I go for a ride with Mike, but sadly, we were not able to duplicate the issue. He tells me if it happens again, bring it in immediately. Today (9/21) was my 1st time driving the car since our last visit. I started driving at 12:52 pm. The accelerating issue (to where the car totally stops but still has power) happened TWICE. I call AN UC back and spoke with Danielle again. She tells me no one is here to take it for a test drive, so I’ll still have to book an appointment. Diagnosing is going to take 3-5 business days, but if it’s transmission, it’s still a 6 month wait. Called AN Marietta back and was told the same thing as before (3-4 business days to diagnose, 4-6 weeks repair time if it’s transmission). When I got the vehicle, it had 103,000 miles. It now has 119,000. Granted, it has been driven a LOT, however, it has gotten to a point where I can’t rely on my car AT ALL!!! I’m really grateful for Danielle and Mike for at least trying, but at the end of the day, I’m financing a vehicle that I can’t even feel comfortable driving. At all!!! Ford has sent a letter informing us that there is a recall, HOWEVER, us consumers should not have to suffer for this long of a duration without any alternatives given. We NEED transportation, so being told to just wait is (at the MINIMUM) disheartening. Essentially, I’m now paying on a car that won’t really leave the driveway…and long distance is totally out of the question. Unfortunately, the last offer they made me was $5,000 less than how much I paid (I visited to see how much it’ll be to upgrade to a newer Fusion) AND I purchased a genuine Ford Speaker (driver side - $50), a new mic ($30), AND a touch screen (genuine Ford) radio ($2,000). I’m so disappointed in both Ford and AN that I’m considering selling this back to them and losing out on roughly 10k invested into repairs and appeal. Even with the loss, it’s starting to feel like it’ll be worth it….just to be done with both companies. I used to LOVE Ford (first car was a Taurus with 150,000 miles) and I’ve always been one to defend AND recommend the manufacturer, but I have NEVER experienced these kind of issues. This entire experience will make me think twice before both recommending AND conducting business with both AN AND Ford. So disappointed!!! I feel like I’ve spent 15K on a LEMON!!! Be warned, y’all! Think twice and review consumer reports before locking yourself into a contract that you’ll regret later (like me). My hubby is currently looking to replace his 2008 Mazda 3, and I can tell you now…we will be skipping over both Ford and AN! More

I have a very bad experience with this Dealer and with Ford Motor Company, I bought a Ford Certified Car, and it has been a nightmare since I bought it, 2 months after I bought it, the car had a recall wi Ford Motor Company, I bought a Ford Certified Car, and it has been a nightmare since I bought it, 2 months after I bought it, the car had a recall with the transmission, I took it at least 4 time to the dealer, they never fix it, finally the car was not able to move, I drop it in the dealer to be fix, they have my car for 4 months saying that they don't have the part, after 4 months they just call to say that I have to pick up my car, that they will not be able to fix it, I asked if the car is able to move, since the car has been park for 4 months, they say that don't know, but if the car can't move, they will towing the car to my home, and they will charge me the cost. I not going to buy another Ford for my rest of my life, and the best advice I can give you, please don't ever buy a Ford More