Stivers Ford South

If I could leave ZERO stars, I would. I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple ti I bought a brand new Ford Bronco January 8th and had been driving on a temporary tag since. It’s March 6th and I’ve called the dealership multiple times, and been in contact with Bill Cox who has been a joke of a person to deal with. They keep giving excuses on why it’s not done yet. My license was flagged and I had to go to the DMV to show proof of purchase on the car so my license wouldn’t get suspended. They advised me to get ahold of Stivers South to get a tag sooner than later, because my tag they’re supposed to transfer from my car I sold to Stivers South to my new car will have to be turned in if they take much longer. I paid an $199 filing fee to have my tag transferred over and they have yet to work on anything. I had to have Stivers South overnight a new temp tag because the one I drove off the lot with expired. DO NOT BUY A CAR FROM THEM. DO NOT TRUST BILL COX AND HIS LIES. This has been an absolute nightmare, and I will be getting a lawyer involved. We signed a binding contact, and they have YET to hold up to their end. I’ve already made a payment on the car and still don’t even have it registered. Absolutely ridiculous. More

Purchased a 2023 Nissan Frontier SV. Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut o Thought the muffler was a little loud but figured I get a new muffler when I got home. Surprise there was NO muffler at all. the pipes had been cut off with some backyard flex pipe placed where the muffler had been. Contacted the sales manager (Bill Cox). He was greatly concerned and did NOTHING. After 3 attempts to get a response he just quit answering my text messages. Next problem, I still haven't received the registration or license plate after a month of waiting. Text messaged Shelby and got a polite text response that a staff member would contact me tomorrow. That was a week ago - no response. Two more attempts to contact Shelby with polite responses but NO action and now she won't respond to my text messages. Overall, as I have lived in several states and bought cars/trucks all over the USA I have to say the Stivers Ford South is the worst dealership I have ever dealt with during a simple purchase of a vehicle. More

I purchased a truck from Stivers Ford south on Oct. 6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my ca 6,2025 it is now Dec 11 and I have not received the paperwork and I'm driving on an expired tag I can't get anyone from the dealership to return my calls so at this point I have 35,000 dollars invested in a vehicle that I can't even get register so good luck to you if you buy from this dealer More

Got a general response to my specific offer. I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an expla I asked for a specific response and got ghosted. A simple no would improve your customer service 100%. No, Thank you 200%. No thank you with an explanation and/or counter offer 400%.. More

Just bought a truck there, experience was great. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back. Dillon was extremely knowledgeable about the truck. He was very helpful in the set up. Great dealership to go to buy a car. Will go back. More

I purchased a Truck from Ford Stivers back in March. Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately bro Stivers Ford agreed to install new tires as part of the purchase agreement. The following day, the tire sensor light came on and I immediately brought the truck to Stivers Ford. After their mechanic looked at the issue, they determined the PSI was set to 60 (which was too high) and subsequently reset the light. Within a week, the tire sensor light came back on identifying an issue with same tires that Stivers looked at the week prior. When I came to Stivers Ford for my 1st oil change, I mentioned the sensor issue is ongoing and pointed to the documentation of my initial visit about this issue. The documentation showed I had the same sensor issue since the day after I purchased the vehicle. After the Sales Manager, Ed reviewed the issue, I was told by Service that it will most likely be approved and they will call me when the part arrives. I never received a call and when I called, Service said the Sales Manager declined the request and I would have to pay to fix the issue out of pocket. My biggest frustration is the Sales Manager never acknowledged me when I was there even though they can call you every 10 minutes when there is a sale to be made. The Sales Manager walked right past me without acknowledging me not one bit. I would expect personnel in management to be trained on how to greet an existing customer even if they are having an issue. I would strongly recommend to NOT buy a car from Stivers Ford! If you care about how a dealership treats you as a person, stay away! My worst customer service experience by far. I’m rating my experience based off how I was treated as a customer and person. More

We bought a new Bronco Sport sighted all papers closed deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tel deal got there and it had almost 2000 miles on it said they would send a check back for 1000 and that’s been 1 months and not answering calls. So tell at them if you want too. More

REDEMTION! !!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my co !!!!!! I was beyond hesitant about bringing my vehicle back for a service check after my first visit a few weeks back. But the Sales manager and my cool Service Adviser T. Crook made things right by me. Not only did I bring my car in for the inquiry that I had about my clutch, but I also had an issue with my passenger side window as well. I was hesitant about even bringing it up, but I did. My advisor assured me that they'd look carefully at my transmission and also ensure that the window was taken care of. They kept my vehicle for a week and made sure that I got it in return with all issues resolved. When I returned for my vehicle the following Monday, my advisor greeted me and told me they'd get me in and out after doing a walk around of my loaner. The transaction was seamless and quick. he explained to me all that was done and reassured me that the Stivers Service team would do better in the future. That was extremely confronting because I really did not want to find another Ford dealership lol. I appreciate this team now and hope that the Customer - Service Advisor trust will continue for us in the future. #Mustard Thanks Again for the awesome work. More

Sale manager Jonathan P. And Charles the Finance Manager made my car buying experience great. They explained the buying process throughly snd made helpfully suggestions. I wo And Charles the Finance Manager made my car buying experience great. They explained the buying process throughly snd made helpfully suggestions. I would recommend Strivers Ford to anyone. More